The service has been shocking! not only did they take over the wrong gas supply they have been poor at keeping me updated! my statements have been all over the place with no idea what i will be gettin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been with Flow for 3 or 4 years now and our bill has only changed twice, once up, once down! We provide a monthly meter reading for gas and electric online. We get plenty of notice of when a tariffs... See more
Company replied
I send readings in on 21st of each month but the final monthly bill is made up on the last day of the month using an estimated guess! My readings seem to be ignored. Letters go unanswered, claiming to... See more
Company replied
Had a year with these no worries. Spent the 6 months following arguing with their quite simply pig ignorant staff and procedures, regarding a bogus reading. After giving them the best part of a grand... See more
Company replied
Company details
Written by the company
All Flow Energy customers are now with Octopus Energy, due to an exciting new partnership. So if you require any help on your account please contact them directly.
Contact info
United Kingdom
- flowenergy.uk.com
2.6
Poor
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Could of had more notice of increase …
Could of had more notice of increase of monthly bill.
31 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Zoe,
Thank you for your review, we appreciate your feedback.
It is part of the direct debit guarantee that if there are any changes to the amount, date or frequency of your Direct Debit Flow Energy will notify you 10 working days in advance of your account being debited or as otherwise agreed.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Low price and an easy to understand…
Low price and an easy to understand account system.
31 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Bryan,
Your 5 star review is really kind, thanks very much from everyone here at Flow.
The only reason we’re here is because of the support of our customers – we never forget that. So thanks again and have a great day.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Your emails are annoying
Your emails are annoying, I’m on a standard pay plan, fixed. But you constantly ask for meter readings?
31 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Jonathan,
Thank you for your review, we appreciate your feedback.
We send out monthly meter read reminder emails to our customers to ensure we receive regular readings, so we can bill accounts accurately.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Great company to deal with + unbeatable…
Great company to deal with + unbeatable deals.
30 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Shaun,
Wow thank you so much for your extremely generous 5 star review.
We are delighted to hear how happy you are with our fantastic service and prices.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Good customer service
30 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Ian,
Thank you for your great review, we love hearing your feedback.
We’re glad we’ve been able to deliver on our promise of great customer service! If you ever need anything, you know where we are.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Since being with Flow for the past 3…
Since being with Flow for the past 3 years very helpful my bills are very low if there's any queries arising they are very prompt in sorting these out
29 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Graham,
Great Trustpilot reviews are always welcome – thanks for taking the time to write one for us.
The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow Team
Easy online account
Easy online account. Customer Service very helpful. Price always equal to other providers. Statements clear and easy to read. Very happy with this service.
29 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Linda,
Wow thank you so much for your extremely generous 5 star review.
The only reason we’re here is because of the support of our customers – we never forget that. So thanks again and have a great day.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
No hassle at a reasonable price
29 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Kathryn,
Thank your for your great review.
The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Not the best at sorting out any…
Not the best at sorting out any problems with billing, I send them a
reading and my bills are always estimated
29 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Michael,
I'm sorry you are not happy with the service you have received.
If you would like us to look into this can I kindly request that you contact our Customer Services team on the details below.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Very Satisfied
Been with Flow Energy now for almost four years. I give meter reading online every month and can view my usage and costs via online statements.
29 July 2019
Unprompted review
Reply from Flow Energy UK
Hello ,
Thanks very much for your review of Flow, it’s really appreciated.
The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow Team
No complaints
Flow has proved to be a reputable supplier keeping me well informed of annual usage and tariff changes so that i can make informed decisions.
29 July 2019
Unprompted review
Reply from Flow Energy UK
Hello ,
Thanks very much for your review of Flow, it’s really appreciated.
The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Disappointment after good service.
Disappointed, for the time I was with Flow i had no problem. I changed to EDF and then it goes down hill. I receive an email from Flow to say that you had set up a direct debit to take money out of my Bank Account. This resulted in a phone call, to find out this was for final payment. Nowhere did it mention this in the email, it would be easy to title the email final payment and NOT new payment plan. This did cause me unnecessary worry, and phone call. If I had received a properly titled email you would have 5 stars. Maybe an apology email would not go amiss.
29 July 2019
Unprompted review
Reply from Flow Energy UK
Hello David,
We are very sorry to hear you feel this way.
If you would like us to assist you with anything, please can I kindly request that you contact our Customer Services team on the details below.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
We had an email from you asking if we…
We had an email from you asking if we wished to continue with a new tariff and that all we had to do (and-nothing else) was to press an appropriate button. Two weeks later we called to find out if this had been implemented, it had not. Poor admin.
29 July 2019
Unprompted review
Reply from Flow Energy UK
Hello,
We are very sorry to hear you have had a problem with your new Tariff.
If you would like us to assist you with anything, please can I kindly request that you contact our Customer Services team on the details below.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Never had any problems
Never had any problems, easy to give metre readings online and when I have had the need to call, customer service has been excellent.
29 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Lisa,
Wow thank you so much for your extremely generous 5 star review.
The only reason we’re here is because of the support of our customers – we never forget that. So thanks again and have a great day.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Very mixed service
I send readings in on 21st of each month but the final monthly bill is made up on the last day of the month using an estimated guess! My readings seem to be ignored. Letters go unanswered, claiming to be lost in the post. Now the call centre has gone overseas and some of the operators have less than good English, so being understood and understanding them is not always easy especially with some hearing loss, which I have. Only good bit is - their tariffs are quite low.
29 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Mr Tunnicliffe,
We are very sorry to hear you feel this way.
We do advise customers that we do estimate to the end of the month.If you want to give your reads slightly later in the month the number of days we have to estimate will be less.
If you would like us to assist you with anything, please can I kindly request that you contact our Customer Services team on the details below.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Great service
27 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Keith,
Thanks very much for your review of Flow, it’s really appreciated.
The teams here are always happy to hear that our customers enjoy the Flow experience, so thanks very much for taking the time out of your day to write about us.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Great customer service very responsive…
Great customer service very responsive and imfomative
27 July 2019
Unprompted review
Reply from Flow Energy UK
Hello,
Thank you for your excellent 5 star review, we really appreciate it.
We are delighted to hear how happy you are with the brilliant service that you have received.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Competitive pricing and good service
They seek to retain good customers, not disabuse them!
26 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Thomas,
Your 5 star review is brilliant, thank you very much.
We’re glad we’ve been able to deliver on our promise of great customer service! If you ever need anything, you know where we are.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
Good customer service very polite and…
Good customer service very polite and helpful
26 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Bridget,
Your 5 star review is really kind, thanks very much from everyone here at Flow.
We are thrilled to hear how happy you are with the excellent service that you have received.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
21st July IMPORTANT
21st July IMPORTANT: please supply a meter reading immediately.
When entering the readings on 21st July: “Don’t give a reading before 24th July”. The latter was in red ink.
I don't want to be a registered user, just giving feedback.
26 July 2019
Unprompted review
Reply from Flow Energy UK
Hello Trevor,
Thank you for your review, we appreciate your feedback.
If you have any questions, you can call us on: 0800 092 02 02
Or email: help@flowenergy.uk.com
We are open Monday to Friday 8:00am until 20:00pm
Warm regards,
The Flow team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.