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Florafront Reviews 162

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TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach to resolving issues. Reviewers frequently mention the efficiency and speed with which their concerns were addressed, often resulting in successful resolutions. However, some customers expressed dissatisfaction with unexpected charges and subscriptions, leading to frustration with the payment process. While many reported successful refunds, a few people experienced difficulties or delays in getting their money back, with some even noting continued billing issues despite cancellation requests.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising individual team members like Emerald, Claire,... See more

Customer service

Consumers find customer service to be positive. Many reviewers appreciate the helpfulness and understanding... See more

Refund

Customers had ambiguous experiences with refund. Many reviewers reported positive outcomes, with some... See more

Subscription

People report negative experiences with subscriptions. Many customers claim they never signed up for a... See more

Payment

Users describe negative interactions with payment, primarily due to unauthorized charges and deductions. Many... See more

Based on these reviews

Rated 4 out of 5 stars

I have mixed feelings. There was an add saying if I'm over 45 I was to pay a certain amount and receive a braaipack from Woolworths. No braaipack arrived only florafronts promise of discounted items... See more

Rated 4 out of 5 stars

I was unable to cancel my account the day I tried therefore had to contact customer service through email to try and stop the charges for my account. I just got an email 3 days later to say they were... See more

Rated 4 out of 5 stars

I have the upmost respect for this company and their customer service team. They have worked diligently to have me refunded money that was paid out due to a fraudulent advertisement on Facebook. I wil... See more

Rated 4 out of 5 stars

Diamond responded quickly to my email And solved me question. I confirm that the the money that I paid will be refunded

Contact info

3.9

Great

TrustScore 4 out of 5

162 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Scams

I got my money back they acted fast and thank u so much emerald and your team

12 January 2026
Unprompted review
Rated 4 out of 5 stars

I have nothing but respect with this …

I have the upmost respect for this company and their customer service team. They have worked diligently to have me refunded money that was paid out due to a fraudulent advertisement on Facebook. I will be using their company in the future to order gardening products.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

🛑🛑BE CAREFUL🛑🛑

🛑🛑BE CAREFUL🛑🛑
I was doing a survey for Walmart LG TV and supposably you get the tv discounted for doing survey..what a joke!!! As soon as I put my card number in I had 5 different companies charge my card within a minute for gift cards and subscriptions I didn't order..4 went through the 5th one could t cuz they drained my card that fast..even after discussing with them through emails they had the nerve to ask me to come on here and praise them and they would give my money back..well it came out of pending no money returned and doing exactly what they asked...it's funny 4 different company names but two and two exact reply on emails...straight up crooks with different company names but all as one...I've never seen charges come through as fast as they did..makes you wonder where it would of stopped if it wasn't a prepaid or out of money..

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Total fraud

This is a complete fraud. I never signed up for this subscription, and I expect my money to be refunded immediately. Charging my card without my consent is unacceptable.
They keep insisting they will process the refund only if I remove my review. This is blatant blackmail and entirely inappropriate.

7 March 2026
Unprompted review

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