Sample orders quickly received. Easy process to order. Good quality flooring for price. Slight issue that two incorrect boxes sent. Phoned customer services who were very helpful and easy to deal with... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have used Fooring King three times - all for urgent deliveries. Each time the items have arrived on time, in good condition and via courteous couriers. Having spent almost a year with an extension b... See more
Company replied
Loved the flooring and choices but was let down by the materials being damaged in transport. One tube of beading all had 300mm missing from the end and this was covered in moisture. I don’t blame floo... See more
Company replied
Excellent service, price and stock availability. The flooring was delivered a day before the agreed date... You DO need to sort that out Flooring King.. Customers do expect delivery dates as specifi... See more
Company details
About Flooring King
Written by the company
Why Flooring King?
At Flooring King, we are your one-stop destination for a diverse range of flooring solutions, from LVT and Engineered Wood Flooring to Laminate, Carpets, Carpet Tiles, Sheet Vinyl, Safety Floor, and essential Accessories.Based in the UK
Proudly based in the UK, we are driven by our promise to deliver unbeatable online prices. What's more? Enjoy free next-day shipping on all orders over £350.Customer Service
Our exceptional customer service team is always at your service, ready to assist with any flooring-related inquiries or issues you might face.Domestic & Commercial
Catering to both domestic and commercial clientele, we're here to ensure your flooring needs are met with precision and excellence. Welcome to Flooring King, where quality meets affordability.Shop By Flooring
Contact info
United Kingdom
- 0300 303 6069
- info@flooringking.co.uk
- flooringking.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Great price, good service, sub-par delivery
Perhaps the best price on the market. Good customer service. Unfortunately their courier is much to be desired. After chasing throughout the day, only got confirmation of expected delivery 1 hour prior to the delivery.
Customer service was very helpful & pleasant to talk to.
26 May 2026
Fast delivery and great updates.Love…
Fast delivery and great updates.Love the flooring it looks fab really pleased.
27 May 2026
Prompt delivery of sample
Prompt delivery of sample, and then prompt delivery of my order. No strain, no pain.
18 May 2026
Very helpful and were even available on…
Very helpful and were even available on the bank holiday Monday for a couple of questions
26 May 2026
Bath flooring
Product was great
Selection is good
Quality was good
What would have made it better would be to deliver on date requested.
25 May 2026
Excellent Service and Prompt Response sponse
Excellent service and one of the few suppliers you can trust for prompt delivery, quantity product and timely response to issues. They quickly replaced a product that got damaged on transit for me.
16 May 2026
arrived quickly with no damage
21 May 2026
I called flooring King to get…
I called flooring King to get additional details on some vinyl I liked. When the man answered my call I said, "Hi , I'm interested in vinyl." He said, I don't take payments over the phone. I went silent for a few seconds, I felt he was annoyed I called. I lost track of my questions and gave up.
Thought I'd try email. Asked my questions, sent a floor plan, asked if my calculations were correct. Got a quote back, nothing else. I've emailed twice since and have been ignored!
Seems I've wasted over a week trying to get information only to be ignored and made to feel I've annoyed them! I can't imagine what it would be like if I had a problem with an order!
25 May 2026
Unprompted review
Reply from Flooring King
Hi Sandra,
Thank you for taking the time to leave a review.
We are sorry to hear that you were unhappy with your experience. However, having reviewed both the telephone call and email correspondence, we feel it is important to clarify a few points for anyone reading your review.
Firstly, we strongly disagree with the suggestion that our advisor was dismissive or annoyed by your call. We have listened to the conversation internally and can confirm that this was not the case. As part of our company policy, we do not take payments over the phone, and this is routinely explained to customers. At no point was your enquiry treated as an inconvenience.
We would also like to clarify that none of your emails were ignored. Our records show that we responded to your enquiries, answered the questions we were able to assist with, reviewed the floor plan you supplied, calculated the material requirements, and provided a quotation accordingly.
Some of the questions raised related to fitting and installation considerations that would ultimately need to be answered by a qualified flooring installer rather than a supply-only retailer. Nevertheless, we did our best to assist and provide guidance where possible.
Whilst we fully appreciate that you may have been looking for more detailed advice, we do not believe it is fair to state that your enquiries were ignored or that you were left without assistance, as this is simply not reflected in our records.
We are particularly disappointed by the suggestion that customers would struggle to receive support after ordering. Flooring King has an established aftersales team and thousands of satisfied customers who have received assistance both before and after purchase.
We wish you all the best with your flooring project.
Kind regards,
Flooring King
Items Advertised for Sale but Not in Stock
Shortly after making an order online I was told the items were not currently available. At least payment was refunded promptly but it's not cool to advertise items for sale when you don't actually have them to sell...
19 May 2026
Reply from Flooring King
Hello Frances,
We’re very sorry for the disappointment and frustration caused by your experience.
While we do our best to keep stock information as accurate as possible, some items on our website are special order products supplied directly from manufacturers, which can occasionally lead to unexpected availability issues. Unfortunately, in this case we were unable to fulfil your order as quickly as expected.
We completely understand your point about advertised availability and appreciate the feedback. We’re currently reviewing how we communicate stock status on these items to help avoid similar situations in future.
We’re pleased we were able to process your refund promptly, but we appreciate that this doesn’t make up for the inconvenience caused.
Thank you for taking the time to leave your review.
Absolutely shocking service
Absolutely shocking service. Our delivery was scheduled for Thursday, yet on Friday -only after we called - we were told there was a “problem with the order” and it might be sent next Tuesday so anither week before delivery. Nobody bothered to contact us about any delay or issue. Completely unacceptable and disgraceful customer service. I would not recommend Flooring King to anyone.
18 May 2026
Reply from Flooring King
Hello Bea,
We’re very sorry to read about your experience and completely understand your frustration.
Unfortunately, there was an unexpected issue with the third party company handling your order, and we were not made aware of the delay when it first occurred. We appreciate this should have been communicated to you much sooner, and we sincerely apologise for the lack of proactive updates.
As soon as the matter was brought to our attention, we followed it up immediately with the courier and worked quickly to resolve the situation and make amends. We fully appreciate that this fell below the level of service you expected from us.
Thank you for taking the time to share your feedback, as it helps us review both our communication processes and our delivery partners to help prevent this happening again in future.
Kind regards, Flooring King
I bought some plywood a week ago very…
I bought some plywood a week ago very happy with the service and the item. I was sending wrong size by mistake but the issue was solved in less than 20 hours I had the right one delivered. Thank you.
9 May 2026
Excellent value for money/Remarkable customer service
Very pleased with my purchase, at a very good price too. Excellent customer service, communication from point of purchase to delivery was remarkable. Would definitely recommend
13 May 2026
Sample came as promised delivery on time very happy with customer service
Sample came as promised, delivery came on time, very happy with customer service
16 May 2026
Prompt throughout the purchase
Prompt throughout the purchase. Very helpful when dealing with a query over the phone. Delivered as specified.
8 May 2026
Excellent customer service
Chose Flooring King for the great prices, was pleased to find they also have super helpful phone support for questions. Also had a query on timings for the delivery as had had no contact from the delivery company on the morning - on the phone they quickly came back to me with an expected 30 minute time slot which was spot on.
12 May 2026
A big thank you to Scott and the team…
A big thank you to Scott and the team for the excellent customer service.
I had a few damaged items in my order, and everything was handled quickly and professionally. Scott kept me updated throughout, arranged replacements, helped with additional parts, and made sure everything arrived safely.
Really appreciate all the support — great service from start to finish. Thank you again!
I’ll definitely be happy to order again in the future.
13 May 2026
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