Floor Giants Reviews 

Ash was brilliant in store helping with what we required getting spc because of an active dog. Marius and his team were quick, efficient and professional carrying out the installation. Would highly recommend

The Hedge End branch were happy to take my money in full and book in a fitting date some weeks ago.
2 days prior to the fitting date I phoned them and was given confirmation that the fitting would go ahead as booked. I then emptied rooms in preparation.
Fitting day came - no show and no contact or call to inform me - I had to call the company to ask why there was a no show!
On phoning the company I was told they had messed up on the order and they were waiting for the flooring to be delivered today !
After an insincere apology and a bunch of worthless platitudes they have rebooked fitting for 2 days time - will it happen? Let's see !

EDIT: The arranged fitting again failed to take place 2 days later, so it was agreed that fitting would take place 3 days after the original fail to appear.
Fitters turned up - only to find that the staff at Hedge End Floor Giants had not given them the complete schedule of works and they would not be able to complete fitting in the time given - for the THIRD TIME I have been let down for the fitting.
What also became apparent was that information I had been told at the time of sale concerning, among other matters, disposal of original flooring, removal and replacement of skirting, was simply not true.

From the point of taking my money for goods and services this company have been atrocious.

This company promise a gold standard of service and deliver lower than a murky brown standard !!!

AVOID AVOID AVOID !!!!

2ND EDIT:
FOR THE FOURTH TIME I have been let down by the Hedge End branch of this company.
Having paid in full for a product and service the first fitter appointment failed because of the incompetence in placing the order meaning the product was not delivered on time. The second appointment failed for the same reason.
Fitters arrived for the 3rd appointment and stated that they had not been told the scope of works by the company and left without doing the work.
A fourth timed appointment was made for today. One hour after the time the appointed time I had to ring the store to ask why the fitter had not shown up. I was informed that the flooring was still with the fitter who had turned up for the 3rd appointment and the fitter had cancelled the job on these grounds. This company have had FIVE DAYS to collect the flooring from the original fitters !!!

Not only have the been negligent in supplying the goods ordered and PAID FOR, I'm the one who has kept having to phone the store following no shows from the fitters.
The store manager just mutters insincere apologies for their incompetence.
THIRD EDIT....
"Albert" from Floor Giants responded to this review below and asked me to write to the company on a given e mail address. So I did write to them and guess what?
............... Not even an acknowledgement, let alone a proper response to their dismal conduct !!!This company hand the evidence of my review on a plate!

Wow !! Just visited the Cardiff store and was helped by Jamie. I wish I’d gone straight there instead of other stores in Cardiff. Excellent service , choice of flooring was exceptional and amazing value. Will be back and would recommend anytime

Lack of customer service, when ever ive phoned or emailed, no reply or follow up! Always chasing them. Dont leave a voice message (apparently they dont have access to it!). Wrong colour put down. Looks like its been cut with paper scissors ✂️ and a health and safety risk as some1 could trip over, where not fitted correctly! Just takes your money and feel like there's no follow up on your complaint.

Excellent service so far very professional, just need to pick a colour now.

I ordered floor samples which came quickly, were securely packaged and of high quality. Thank you.

I ordered 3 samples and none of them have arrived.

We ordered samples and they never arrived so unfortunately I wasn’t going to order carpets with the worry they also wouldn’t arrive.
I did get a phone call from a different named company asking if I had received them and when I stated I hadn’t they were going to speak to head office and wanted to know how fast I’d be looking to order carpets. I’ve still not had a call back or still no samples.

Floor giants Doncaster - friendly, knowledgeable and helpful staff, fantastic engineered wood flooring at a great price. Went back to buy the same flooring for a second room. Wouldn’t hesitate to recommend.

Would love to add review if I'd ever received the samples ordered over 2 weeks ago

Floor giants at Swansea Enterprise park were very helpful. They allowed us to store our order there until we were ready for it and refunded us after installation with our spare pack. There was a slight problem with one pack, but this was dealt with swiftly and the manager even drove to our house to deliver the new pack.

Do NOT shop here! Purchased LVT floor from floor giant in Cardiff and used a floor fitter recommended by them and the floor is full of scratches despite being labelled as ‘scratch resistant’. After raising a complaint with the store, they have blamed the scratches on ‘wear and tear’ despite the fact it was only laid in August and I’d complained early September (having not even moved into the house yet). They have told me that it’s not their issue and closed my complaint and are refusing to do anything further. This was not cheap flooring and is not how I’d expect to be treated after making a large purchase. I’d avoid and go elsewhere in case you have any issues with your floor as once they’ve got your money, they have no interest in you or resolving any complaints! Awful service and sadly, rubbish quality flooring!

Had a Herringbone engineered wood floor fitted from Floor Giants.
Really pleased with the service. They visited our home with a sample to make sure we was happy.
Price was better than any other quote.
The fitter, Luke was the best. His attention to detail was second to none and would not settle for anything other than perfect.
Would recommend Floor Giants.

Your staff are knowledgeable very friendly
Your prices are competitive.
However you do not seem to keep much stock in store
I would like to have seen the flooring in the packs and see the lengths of the planks

I would highly recommend floor giant, they have lots of great flooring options at different price points. I took a bit of time to decide between some of the flooring options-laminate/lvt/spc and the staff were really helpful and knowledgeable when explaining to me the differences to aid my decision making. They offered thoughtful recommendations for me as an individual.

Ash was great when I made my final purchase-i can't say enough good things about my experience with him he made me feel at ease, he was professional, patient and genuinely invested in getting everything to be perfect for my order-would definitely recommend going to see Ash to anyone.

Amazing company - staff , Carl, Dan , Lee & Steph are all brilliant & very efficient ,
Well done all.
Will be back when needed

Great quality LVT, great customer service would highly recommend

Didn’t receive any requested samples. Was told to go to the store about an hour and a half away by car to get some.

Visited the Basildon branch today, the salesman in the store was very polite and helpful very knowledgeable about the various flooring in stock, we did make a purchase & the salesman very kindly loaded the flooring into the car, we highly recommend this branch