FlixBus Reviews 17,547

Riding the bus is on a new level. Get to point of destination without the stress of driving and ride in leisure able to observe the view from above the cars on the freeway!

I booked to travel from Sydney to Melbourne in Australia
I made the booking at 3am on 17 April. I made payment via Paypal. I waited for a confirmation email but received non. I connected with chat and was advised by the bot to request a resend and to check spam and bin.. i did all this to no avail. Based on the poor reviews, i decided to cancel the booking based too on the non result of the booking resend request, where i was particular in making sure the email address was correct. I supplied the paypal reference number. In that request I had asked for a cash refund.
Paypal had communicated to advise me they also had communicated with Flixbus.
I have made numerous attempts to reason with Flixbus and am getting nowhere. Finally when i talked about providing a review the bot offered me a human agent. This has turned out to be a nightmare "Ajay" appeared to have a poor understanding of what was going on. And although he managed to find a booking, he claims the wrong email had been supplied in the first place.. that does not add up because on the date of travel I received an email from Flix bus.
I am struggling to get this resolved.. unfortunately Flixbus inviting advertising is nothing short of a scam.. customer service is lousy. I could not have been less impressed with Ajays performance. The date of travel passed and Alas i dont see flixbus as a viable travel option. I am of course lodging today a claim through Paypal who have paid Flixbus $201.98 for a ticket. Please be aware of the reviews. They are not good. I am an 79 year old pensioner and cannot afford to be ripped off like this. One of the issues with attempting to deal with this issue is the avenues of dialogue with Flixbus is that the forms will not proceed without a booking number which i could not supply. Chat bot advised me to use Not known or N/a but this was not possible.

I have recrived your reply and am frateful toubwill look into the matter as to why my booking went awry and why ibreceived no confirmation of booking nor ticket and what went wrong with my attempts to cancel my booking and the status of my refund. One of rhe problems as aInsaw itvwas the way the chatbot timed out .and thus my end of the conversation was unavailable ro me.. i had to start again so many times.
ajay said he read the notes so he should have seen the date if the trip had passed and that i had requested cancellation and a refund.. via paypal of course.
I will send you a copy of the transaction via paypal if that will help.

Review:
Arrived in Amsterdam almost 1.5 hours late (scheduled 21:30, actual around 23:00).
No reliable information at the station. Support couldn’t confirm the bus location, and the tracker showed incorrect data. I had to approach multiple buses myself — none accepted me.
The driving was aggressive and unsafe. Sudden braking, unstable ride, and my bag was thrown across the bus. I had to stay seatbelted the entire time.
No proper stops until I explicitly asked. My legs became numb and swollen due to the conditions.
I missed an important appointment because of this.
Customer support gave a generic apology and refused compensation because the ride was “completed.”
Unacceptable service and safety standards. I will not use FlixBus again.

Update:
The company responded, but did not provide any concrete solution or compensation.

The drivers are not friendly, and are more often than not rude. Sometimes the buses are clean and sometimes they are pigsties. The dynamic pricing practices and last minute price gouging are some of the shadiest and most deceptive consumer pricing practices I've seen at any business whatsoever. The customer service representatives can be rude and are generally ignorant. I had a couple bad experiences prior to the trip that encouraged me to write this review but I decided to give them one more chance - boy was that a mistake. I would not use Flixbus again if they were the only bus company on earth.

Price is great. My alternative would have been an airplane at twice the price. The convenient downtown bus station saved travel time.

Learn to do your job FLIX. So booked a ticket got a seat. One day later the booking was cancelled. Today when i try again the same bus was fully booked. Speaking with customer support they offer a refund and apologise (typical). They invoked a technical issue. A cheap and usless service. 100% percent of losing a plane with Flix bus - new motto for you .

My trip from Salamanca to Porto (April 18th) was a nightmare. The bus broke down and we were left stranded at the station from 02:10 AM until after 05:30 AM. I was with my wife, waiting in the cold and exhausted for over 3 hours.

Despite the mandatory requirements of Article 18 of EU Regulation 181/2011, FlixBus failed to provide any basic assistance (water or snacks) during this long delay in the middle of the night. We arrived in Porto completely exhausted, losing our entire Saturday morning.

When I contacted customer support, I only received automated responses ignoring the lack of assistance and our suffering. They hide behind internal policies to avoid their legal obligations under European law. Very disappointing service and zero empathy for passengers.

Literally THE WORST!!!!!! Do not take this bus ever! Terrible service, terrible bus, terrible just terrrrrible

Two of us booked a trip from milan to zurich and we were told that the trip was cancelled a couple of hours before. It seems they have no issues leaving passengers stranded. I will never trust this company again.

I was riding from Portland to SeaTac. We got to longview and stopped for 30 minutes because the alternator wasn't working right . We drove all the way back to Tualatin, to get on a new bus to go all the way back to Seatac . 3hr trip is now a 7 hr trip. I will never use this service again.

I cancelled my FlixBus trip because both I and my travel companion became suddenly ill with severe vomiting and diarrhea on the day of travel. We were either dealing with food poisoning or a contagious stomach virus — either way, we were in no condition to leave our hotel room, let alone sit on a bus full of other passengers.
I contacted FlixBus explaining the situation and requested a refund, as travelling while actively vomiting/having diarrhea would have been irresponsible and potentially exposed other passengers and staff to illness.
Their response was essentially: too bad — here’s a voucher.
When I raised concerns about public health and passenger safety, they completely ignored those concerns and simply repeated their terms and conditions. According to FlixBus, unless they cancel the trip or cause a major delay, they will not issue a monetary refund — even when a passenger is acutely ill and potentially contagious.
So apparently your options are:
Travel while sick and risk infecting others.
Lose your money for doing the responsible thing.
As a nurse, I find this policy incredibly irresponsible and concerning. We learned a lot during COVID about not travelling while sick, yet FlixBus seems more interested in hiding behind policy than showing basic common sense or care for passenger wellbeing.
To make matters worse, I was a tourist, meaning the voucher is essentially useless to me.
Very disappointing customer service and a shockingly careless approach to health and safety. I won’t be using FlixBus again.

We witness the driver aggressively shout at an international traveller (who clearly did not understand him) from what I could make out, it was regarding a piece of luggage, which the driver threw to one side during this display of aggression. the driver refused to let this passenger on the coach and drove off ignoring his pleas of assistance.
To top this the driver chose to open his window as we drove along the motorway, leaving us all very cold... but given his aggressive behaviour, nobody felt brave (mad) enough to ask him to close the window!

Riding with flix bus or greyhound is a good idea and very convenient way to travel clean buses and great driver's

Left me and about 20 others stranded in a city because their bus missed the connection. Offered me a refund of 50% of my money because they claimed that I "used" part of my ticket to get stranded in another city.

Their customer service agent apologized a bunch (after I found one who didn't just hang up on me), which is sweet, but unhelpful. I was still stranded.

Had the driver been able to take a toll road, we would have made it on time.

Flixbus is cheap (sorta), and it shows.

Recently, I made a close to last-minute bus reservation. I missed the bus because the driver left about 6 minutes early. The company's agent confirmed this, and said their is no reason the driver should have left early.

Also, they charge to issue a ticket. That is fu**ing ridiculous. So, they are less cheap than they advertise.

Worst company ever, bought 2 ticket online, got emergency in family, had to cancel my trip, everything happened within 4 hours and they kept almost 80% of price of tickets, ride was supposed to be in two days, so plenty of time to sell the space. Never happened to me with others companies, my recommendation is go with another one.

The bus driver truly made our experience special. He was attentive, went the extra mile, and ensured we arrived on time. It’s rare to encounter someone so respectful and passionate about their work nowadays. I sincerely appreciate it — thank you so much for such a wonderful experience.

I caught the Flexi bus from Sydney to Canberra on Tuesday 21/4. I would like to provide some very positive feedback regarding a recent bus journey and, in particular, the outstanding driver Steve. From the moment we boarded, the driver created a welcoming and friendly atmosphere by greeting passengers individually, warmly and communicating clearly throughout the trip. The bus itself was clean and well-presented, which immediately set a high standard of comfort and care. What truly stood out was Steve's professionalism and attention to safety. At all times, he demonstrated excellent situational awareness—not only for passengers on board but also for other road users, including cars, trucks, and fellow buses. Even in moments where others on the road were less careful, he remained calm, patient, and highly considerate, ensuring a smooth and safe journey for everyone.
Additionally, the driver went above and beyond by sharing interesting and light-hearted facts during the trip, which made the journey more engaging and enjoyable. Overall, this was an exceptional experience. Steve’s combination of friendliness, clear communication, pride in presentation, and unwavering commitment to safety is truly commendable. Steve is a credit to your service, and I hope his efforts are recognised.

Prices are good but they don't seem to provide soap and water in the toilet and that's concerning. I thought it was a one off mistake but both outboud and return services were the same issues.

Trips were great my only issue is the sears are far to close to eachother..not much room to turn around and its annoying. Other than that im good with Flix