I think the fact that the date and time for paying the balance of your fare is quite strict, should be made clearer. But Tom Latham was very helpful and as always happy to answer my queries- also when... See more
Company replied
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Tom Latham has been patient, listening and always preferring options that meets my need at this occasion. I wish all Agents are as professional as Tom, this world will be beautiful. Thanks for yo... See more
Company replied
I found them on instergram, contacted them . From stqrt to finish i was given options and guided along the way of my option. Eventually i booked , paid a deposit, we had issues along the line, i was o... See more
Company replied
I want to sincerely appreciate flight ways Ltd for not disappointing me. I feel indepted to TOM LATTAN, ,for displaying high level of professionalism, his listening and communication skills are top no... See more
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Company details
Written by the company
Flights Way Ltd UK is a trusted name in the travel industry, dedicated to making your travel plans seamless and stress-free. Established in 2021, our company is registered under Company Number 13581977 and VAT Number GB437966446, reflecting our commitment to professionalism and compliance. We specialize in providing comprehensive travel solutions, including airline ticket bookings to destinations worldwide. Whether it's a last-minute flight or a planned journey, we offer competitive prices and top-notch customer service to meet your needs. Understanding the dynamics of travel, we also provide date change services for air tickets, ensuring flexibility and convenience for our clients. For those looking for financial ease, our Fly Now, Pay Later instalment plan allows you to travel first and pay in manageable installments. To ensure a hassle-free experience, we offer travel insurance for added security and hotel booking services to make your stay comfortable and memorable. At Flights Way Ltd UK, we pride ourselves on being a customer-focused agency, always prioritizing your satisfaction. Whether you are traveling for leisure or business, trust us to handle every detail with care and precision. Let us be your gateway to a world of exceptional travel experiences!
Contact info
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Dorset, United Kingdom
- 020 3287 1342
- info@flightsway.co.uk
- flightsway.co.uk
4.2
Great
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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I have been scammed of £50
I attempted to book a flight to Lagos Nigeria with Flights Way Ltd. I travel often to the same destination and I have used different companies like Hoodaki and TravelHouse who had proved reliable. Flights Way advised my flight will cost £602 with Air Peace on 30th April, 2025. I was required to pay a deposit of £80 but because it would be my first time of using this company, I offered to pay £50 and it was accepted. After payment, I was advised to pay £552 as balance on 7/6/2025. I have the email confirmation from on Tom Latham, a senior consultant. I did not receive a link to complete the payment on 7/6/2025 so I called all the numbers available to me without any success. I have been calling up until this morning without success. Since I have to travel on 23/7/2025, I have had to book the same flight with another company. Now they are not picking the calls to arrange my refund. Other reviews seem to confirm that I've been defrauded.
7 June 2025
Unprompted review
Reply from Flights Way Ltd
Dear Steve,
Thank you for sharing your experience. We are truly concerned to read about the difficulties you encountered and the frustration you've expressed. The claims of being 'scammed' are something we take very seriously, as providing reliable and transparent service is our utmost priority.
We have noted the details you've provided, including the booking attempt for Lagos, the deposit payment, and the specific date you expected a link for the balance. We are immediately launching a thorough investigation into your case, reviewing all communications, payment records, and call logs associated with your name and the mentioned consultant, Tom Latham.
It is disheartening to hear that you experienced issues with receiving a payment link and contacting us. We aim to be fully accessible to our customers, and we apologize if our communication channels failed you in this instance.
To help us resolve this matter swiftly and accurately, we urge you to send your booking reference number, payment proof for the £50 deposit, and any email exchanges with Tom Latham to our dedicated support team at info@flightsway.co.uk. Alternatively, please call us directly at 0203 287 1342 during business hours.
We are committed to understanding exactly what transpired and working towards a fair resolution regarding your deposit and any inconvenience caused. Your trust is important to us, and we are determined to address your concerns directly.
Sincerely,
The Flights Way Ltd. Team
Tom helped book a flight for my…
Tom helped book a flight for my sister-in-law from Nigeria to Manchester. He secured a discounted fare options and provided prompt assistance when we needed to reschedule due to a missed flight. Despite contacting him late at night, Tom delivered professional service and resolved our scheduling issues efficiently. Thank you Tom for your exceptional support throughout the process
5 June 2025
Unprompted review
Reply from Flights Way Ltd
Dear Mr. Chukwuemeke,
Thank you so much for taking the time to share your wonderful feedback on Trustpilot!
We are absolutely delighted to hear about your positive experience with Tom in arranging your sister-in-law's flight from Nigeria to Manchester. It's truly rewarding to know that Tom was able to secure discounted fare options for you and provided prompt, professional assistance, even when you needed to reschedule late at night due to a missed flight.
Tom is a valued member of our team, and his dedication to providing exceptional support, especially in challenging situations, is something we pride ourselves on. We will be sure to pass on your kind words to him.
Your satisfaction is our top priority, and comments like yours inspire us to continue delivering the best possible service. We look forward to assisting you with your future travel needs!
Warm regards,
The Flights Way Ltd. Team
I was scammed of £80
I was scammed of £80, I wanted to fly to Abuja from London, I got a booking for a BA flight, I was requested to pay £80 as a deposit and then pay the balance on a certain date, the date arrived and I didn't get a link to pay, I called the office to ask and they said they are having issues with the BA site, I called again the next day and they said the same thing, after 5 days I decided to purchase a ticket from an airline, I called to inform them and that I need a refund of my deposit, the person I spoke to said I should call back after I get back from my trip, I did that and they said the "refund department" are on my case and I would get a refund, now my calls are never picked and my messages are never replied. Very poor service .
I followed what you asked me to do, I sent an email and never got a response, I have no ideas why it's so hard to refund £80. I would report your company to my bank as a fraudulent company
31 March 2025
Unprompted review
Reply from Flights Way Ltd
Dear Rune Philip,
We are truly sorry to hear about the difficulties you've experienced and the frustration this situation has caused. We take all feedback very seriously and are concerned by your account.
We are actively looking into your booking details and the communications you've mentioned, including the issues related to BA's site and your refund request. Our aim is always to ensure a smooth and fair process for all our customers.
To thoroughly investigate this matter and find a resolution, we kindly request you to reach out to our dedicated support team directly with your booking reference number and any relevant documentation. Please contact us via email at info@flightsway.co.uk or by phone at 0203 287 1342.
We are committed to addressing your concerns promptly and ensuring a satisfactory outcome.
Sincerely,
Flights Way Ltd
My friend and i was scammed of £200…
My friend and i was scammed of £200 booking fee, our flights was cancelled as soon as we paid the booking fee, called the airline and was told my reservation was cancelled.
24 April 2025
Unprompted review
Reply from Flights Way Ltd
We regret to hear about the difficulties you encountered. We strive to provide excellent service and take all feedback seriously.
Regarding your booking, our records show that the complete payment was not received within the stipulated timeframe. We would like to clarify that our standard terms and conditions, which you acknowledged upon booking, specify that initial deposits are non-refundable if the remaining balance is not settled. This policy is in place to cover administrative and preliminary service costs.
We encourage you to contact our dedicated support team at info@flightsway.co.uk or 0203 287 1342 with your booking ID and any relevant documentation. We are always willing to re-examine the details to ensure fairness.
Thank you,
Flights Way Ltd
Fantastic service by Tom and get a good…
Fantastic service by Tom and get a good deal and the ticket issued instantly and really like the service patient and polite.well done Tom .keep it up.
10 March 2025
Unprompted review
Reply from Flights Way Ltd
Your appreciation means a lot to us. We look forward to helping you again on your next trip! ✈️😊
Absolutely thrilled
Very grateful that Tom dealt with my reservation quickly from start to finish. He also sourced the best tickets for me. I cannot thank him enough
5 March 2025
Unprompted review
Reply from Flights Way Ltd
Thank you so much for your kind words! We’re thrilled to hear that Tom was able to assist you quickly and find the best tickets. Your appreciation means a lot to us. We look forward to helping you again on your next trip! ✈️😊
I am so grateful
I am so grateful. I have been travelling for quite some time and have never felt so well treated. The professionalism, courtesy and customer service is uniquely excellent. Thank you so much, Tom.
3 February 2025
Unprompted review
Reply from Flights Way Ltd
Thank you so much for your wonderful feedback! We’re truly honored to know you felt so well taken care of. Tom and our entire team are committed to providing the best service possible. We really appreciate your trust and look forward to assisting you again on your future travels! 😊✈️
Tom Latham is very good listener to…
Tom Latham is very good listener to customer i give him 95% of customer relationships. I will love to come back to him again anytime I want to travel, also I will introduce my friends to him.
3 February 2025
Unprompted review
Reply from Flights Way Ltd
Thank you so much for your amazing feedback! We're so glad to hear that Tom Latham provided you with such excellent service. Your trust and support mean everything to us. We truly appreciate your recommendation and look forward to assisting you and your friends with future travel plans. 😊✈️
Tom Latham made my experience really…
Tom Latham made my experience really trust worthy,I was skeptical at first but wow, it was seamless, stress-free and trusted .
Thank you Tom .
10 December 2024
Unprompted review
Reply from Flights Way Ltd
Thank you so much! We're glad Tom made your experience smooth and trustworthy. Your support means a lot, and we hope to assist you again soon! 😊✈️
Tom is very helpful and went the extra…
Tom is very helpful and went the extra mail to ensure my trip was safe enough for my travel... he is a super star
23 December 2024
Unprompted review
Reply from Flights Way Ltd
Thank you so much for the wonderful feedback! We're so pleased to hear that Tom went the extra mile to make your trip safe and smooth. He truly is a superstar! We appreciate your trust and look forward to helping you again on your next journey. 😊⭐✈️
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