lastminute.com Reviews 56

I would advise you not to book flights through this company. Their inability to help me navigate through their system in order to get boarding passes was so frustrating! We were left to scout around for access to a printer after spending the last night of our holiday trying to use the bespoke email and reference numbers they’d attached to our Ryanair flights. Apparently you can’t use phone evidence of bookings on third party booking sites,Never again!!!

Please avoid using their service. I had a really bad experience with them. I had issue booking an urgent flight for the date I want to travel. They booked me for wrong date. I noticed the dates were wrong when I received the email very next day. Immediately I called them and asked for change of date. They requested me to wait 2-3 days to process the change of date. I needed to fly within 5 days of the change requested date. I called them everyday so that i will get ticket to fly on time. The customer service kept on tell me that it is in the process and they will call me. Today which is 2 days remaining from the date i want to travel. They cancel my request of change of date saying they are unable to contact me. I am in a place where i cannot receive a call. I was calling them from Skype. I told them so many times that i am unable to receive a call, rather transfer my call to the correct department or give me their number so that i can call them. I spoke to like 15 different agents today and non of them i felt were helpful. I asked them for a refund and they even cannot do that. I last spoken to Xheson (one of the agent), which i found he was not helpful at all. I was trying to explain him the situation and he was unable to transfer the call, neither give me the number that i can call or process a full refund so that i can fly on coming Saturday. PLEASE AVOID USING LASTMINUTE.COM

This company is a fraud. Just don't!!

They have a new business model. They sell you tickets, they cancel them and pay back only 25% 🤪

Avoid at all costs is cheating in the most despicable way possible simply do not benefit from paid vacation and no money will not return it according to the contract. A Swiss mafia-style company

Total scammers! This is the most unreliable company!
1. Unhelpful
2. Will scam you with exorbitant charges if you want to change info
3. Will not book your boarding pass
4. After booking with them your boarding pass will not work.
5. Customer service is nonexistent.
6. Its often cheaper to book direct and cut this lot out
In a nut shell you really are nuts to use this lot as they will mess up your holiday!

Requested a date change with lastminute.com on my inbound flight, due to a timing change with the airline. After waiting on the phone for hours to be cut off time and time again I actually managed to get through and speak to someone called Eron. He put my request through (or so I thought) and he said I need to wait up to 5 days for confirmation of this request. On day 7 and on my actually holiday I’m still chasing this god awful company since I still haven’t received confirmation. I called several times, due to getting cut off again, and finally spoke to a lady. She said my request hasn’t been submitted but a refund was issued instead!!!! That is not what I asked for. She said I needed to wait a further 5 days for confirmation for my actual request - a standard term they use so it seems, therefore back to square one. I will actually be back home in 5 days, so there’s absolutely no use. I have spent hours chasing this company to be fobbed off, the staff are clearly incompetent as they cannot even deal with a simple request. If you’re lucky you will speak to someone, but be prepared for a very long wait; and you may as well be speaking to a bot as they don’t seem to have any authority to make decisions or actually help resolve problems. Extremely disappointed with this outcome and no one at lastminute.com actually cares. They just want to take your money. Avoid this so called company at all costs.

No service! You pay for extra but you get a response from a BOT. They cancelled my return flight without any explanation and try to get rid of me by given 100 euro as the costs of this flight (it is package including hotel). The coste for a last minute flight for 2 persons is minimal 900 euro... ! And they are not paying for it. They should look for an alternate flight.. they tell you they are looking but ...nobody can call you due to technical problems .. for 2 weeks ??? This is a scam! Software (BOT) no real support

Thieves, going directly to transavia I could have more kilograms for my suitcase, and it was almost twice cheaper.

A ticket I booked through Lastminute needed to be changed. And I was in for my worst nightmare ever!
I submitted the date change request which after two weeks was declined by Lastminute. Thereafter, I submitted another request (for a different date) for which 2-3 weeks after I received a quotation. I immediately accepted it. Two days later Lastminute emailed and confirmed that they will make the necessary changes and asked me not to call or email. Three weeks later, they canceled the very same quotation saying the price went up. They cannot honor their own words or the quotation issued by them. They apparently do not refund the fare if you cancel tickets. And worst of all, their customer care- if you contact them they put you on hold and terminate the chat.

Monkey Business...
Cant get in contact with the firm, unuserfriendly, Once you have bought bought your ticket you are left alone...

Avoid this company if you can...

If I could give zero stars that would be kind. This company is beyond awful. Placed in the wrong hotel and when we contacted said it’s not their problem. Contacted numerous times, totally unhelpful and took no responsibility. Tried to check in for our flight home but no boarding passes sent. Contacted them again and was told we will give you a refund there is a technical problem. No help at all. Cannot stress how bad this company really is. Why oh why are they still in business. Avoid like the plague.

They do not comply with their own terms and conditions and do not help. Cost 2 x flights that cannot be used. AVOID.

They have been totally insensitive, inflexible and impossible to deal with. My partner has been sectioned so our wedding is cancelled, and I have been trying to cancel our honeymoon. Despite providing this company with a medical letter addressed to me concerning my partner from the hospital, they keep "computer says no"ing me and saying I have to send it from her email address... to which I have no access... and can't ask her to access... as she is psychotic.

I was directed to use Lastminute.com through Skyscanner, having located flights for a dream holiday in Canda.
I paid extra for Lastminutes.com 'Premium Customer Service', and 'Check In No Problem.'
1. They took my money for the flight and extras, then three days later emailed me to say that I had to check baggage in at the airport on the day. I could not book it in advance. Their Check in No Problem system had cost me £25 for nothing. I would be stung for elevated luggage costs too.

2. Their Premium Customer Service telephone number is constantly busy. You only get through 2 out of 10 times.

3. I opted to have the opportunity to change the flight dates of travel. Despite there being flights available on the days I requested, they merely emailed me back a few days later to say they had no equivalent flights available. This was not not the case as I checked on line first. I have since been through their flight date change process five times, ony to be sent generic repeated emails claiming no avaiability. They will not help.

4. While the phone staff are pleasant, they can only refer you back to the website. They are unable to offer any solution.

5. I have twice made an arrangement for their manager to call me back. He never has!

I have wasted hours trying to sort this out. I feel duped by this company and they have £400 of my money. They really do not care about their customers. I have written an email to customer services but they have as yet declined to reply.