Terrible
I am very frustrated with this company. I have had an ongoing claim with them since October 2024!! and we are nowhere closer to the payout then we were 1 year ago.
5 of us had our international flight delayed by nearly 5 hours and this company doesn't have the decency to explain what's going on or why on earth would we have to wait 1.5 years for a compensation. There is absolutely no communication on their part, whenever I send an email requesting an update the response is that they are doing everything that they can (automatic BOT answer all the time) the airline is being challenging. I don't find that acceptable especially if they are charging a commission for dealing with the claim on our part.
I don't recommend this company.
Sent a lot of emails and always get the same bot answer.
DON'T USE THIS COMPANY! It's UNPROFESSIONAL, MISLEADING and NOT RELIABLE and to add to that very POOR in communication.










