Flight Centre New Zealand Reviews 

It was all about the support we received from our travel consultant Wendy Henwood, would not have been possible to put together without her.

Friendly welcoming staff easy to talk to very helpful finding a great deal
Awesome service

Friday, 29 May 2026
Dr Robert A. Davis
drrobertdavis.com
Auckland, New Zealand

RE: Letter of Congratulations to Jas Day for Service to Robert Davis to the Flight Centre, New Zealand.

To Whom It May Concern

The purpose of this letter is to provide strong support for the consultant Jas Day for the service that she provided me in booking my trip to Hong Kong and Thailand for professional as well as personal reasons.
Please note that you are free to use this letter for any reason. I want people to know how awesome Jas is! I am an academic and consultant in marketing with a strong focus on digital. My standards of service for me and others are important.

This trip was particularly difficult to book this was because in February 2026 my partner Sarah suddenly died when she was in Hong Kong. Sarah was 54 years old, and we were engaged to be married. It was and is very tragic.

Since February I have been engaging in some form of recovery from this traumatic event and while this will not change, part of rebuilding life has been about my career. I was waiting for Sarah to come back from Hong Kong, and we were going to build a new life together in New Zealand and other places. So, my life can best be described as having many balls in the air. With Sarah’s death, many of those balls came crashing down to earth.

Only up till now that I have started to gain some momentum in terms of my career, and a big part of that is an initial interview in Thailand with a university. Next week. I decided to go to Thailand to go to the interview at my cost, but also take some time out and have a holiday as well, as well as wait for other opportunities to emerge.

However, when I came to start booking the flight, it was very difficult because of the trauma. In fact, I found it impossible to book the trip. I decided very randomly to send an email to the Flight Centre for assistance. I have never used the Flight Centre before, and to be honest, was a little sceptical. When Sarah was alive, Sarah handled all the bookings as she was a well-seasoned traveller.

I was really impressed with Jas’s response. Within minutes Jas picked up my inquiry and actually spent the time to call me within a short space of time and we had started to book and arrange the skeleton of the trip, and throughout the process I was able to ask many different questions, and Jas was able to quickly satisfy my questions and concerns. Jas took my ideas and uncertainty and elegantly made it a reality.

The trip was done in a quite quick and timely way, and that is my belief that around about the same price emerged compared to if I had done that myself. Less the stress and trauma. Jas did things in a professional, kind, timely, and compassionate way. It was a pleasure to work with her and Jas completely understood the reasons for my trip, my context and the difficulties that I was facing.

So I was really happy to receive an email yesterday to just follow up about the trip and Jas was going to follow up with the accommodation providers and there were also some additional questions that I had asked. Brilliant service but most of all it helps me feel calm and excited about the trip.

Jas's service was incredible, and I strongly hope and advise that she be congratulated for this within the company. I will use Jas again, and I will make it my mission to tell other people about Jas and her performance. Jas is a great example of what a sales consultant should be and serves as a high benchmark to other staff.

In a world becoming devoid of authenticity and with turmoil, conflict, uncertainty and hardship around us. People like Jas make the big difference.
Thank you very much.

Dr Robert Davis

Di Nicol organised our flights and some accomodation for an upcoming trip to Vietnam. Di was very professional, friendly and answered our many questions in a very prompt manner . I would highly recommend Di to anyone looking to make travel arrangements .

I have been planning our holiday to Samoa for 6 adults and 1 child, for 10 days. I have been dealing with Liston who has been an absolute legend. He was always there to answer any questions, and would always provide me with options about accomodation. There was a lot of back and fourth and he remained polite, professional, patient and always willing to help. I’m so grateful for all the help and guidance that you have given and provide to give.

Ange Evans was very helpful and had a great personal touch.

Had a super welcoming and helpful experience with my flight agent Makaela! Made booking informative and stress free :)

Jonny - Emailed him in the morning with everything I wanted for my holiday and he sent me an itinerary and hour later with everything included.

Brittany our consultant was excellent. Explained everything in detail, this was great . Very happy with the service we received

Mikayla made the process less daunting. It was good to go to NYC first and Hawaii on the way back. More bang for your buck. A wonderful trip made easier through my dealings with Flight Centre ✈️

The agent, Natalie Lawton, was fabulous. Super fast, responsive, creative and efficient. We will definitely go back to her for our next travel arrangements!

Lendl is always welcoming, always proactive, always responsive to individual circumstances and totally trustworthy! She is super efficient and goes the extra mile to ensure the best outcome when we travel! Thank you Lendl and Flight Centre!!

Lexi Bowe is fantastic! She’s helped through the process of me getting the best options for flights as well as walking me through the whole process of getting travel insurance/ in depth information I may need!! Could not recommend her enough!!

Stefan understood us.. that's huge. Spent plenty of time so we didn't feel rushed, answered every little query, and all with exactly the right amount of friendliness and professionalism.

Brittany was great to deal with, nothing was a problem and there were quite a few emails and questions being sent.

Yvonne couldn't have been more helpful. She understood what I needed and used her excellent knowledge to find me the best options for my budget and requirements. Follow up was also excellent, ensuring I had everything I needed before travelling.

I phoned Flight Centre Pukekohe and Andrew answered the phone. I hadn't dealt with Andrew before but made an appointment to see about flights to London.
What can I say about Andrew - wonderful, helpful, thoughtful and with a great sense of humour. He wanted to get to know me first and make me relax so I could decide on the best flights. I had suggested one lot of flights but it would have meant an 8 hour transit wait going to London and an 11 hour trainsit wait coming home. So Andrew found much better flights for me. And I was very happy.
I never felt pushed into making a decision but I knew that what Andrew had suggested was the best for me.
Andrew is the person I will always go to when I need flights or any other bookings. He made the whole process a joy.
Thanks Andrew

Agent Richard Miles in the Masterton office knows his job very well and is very pleasant to deal with.

Just very competent and professional servive

Whenever we have been in to make a booking with Lauren, all we do is give all our information of dates of travel, along with preferences, hotel bookings etc in her capable hands and Lauren does it all, efficiently and gives full explanation on everything that needs attention. And all dats left is call in and EVERYTHING is completed. AWESOME!