Flexrent Reviews 

worst car hire company I have ever experienced.

Very bad experience, I reseve a car in Modlin, economy cat. but they give me a mini without any optional.
they said that the "sistem" assign me that car and they don't have another, and of course they can not give me refound directly but I have to write to the customer service. No answere.
After they deduct to my card a big ammount for a scretch in the bumper that it was already destroyed when I take the car, (I ship a mail with picture as they told me and no answere).
I wrote and attach the pictures also responding to the mail where they inform about deduction and also in this case no answere, they exist only when they take you money but for all the rest they are gost...
Don't rent here!!!

The booking process was very easy. Arrived at Rzeszów airport to wait at the company hire car desk for 40 minutes as there was no member of staff. Finally he arrived and I was asked to sign the paperwork. I was asked to buy extra insurance. I didn't want it as I had already bought it online with Ryanair. Member of staff was quite insistent that I needed the extra insurance. Very pushy indeed. I got to the car and took photos of the vehicle to show the minor damage it had in the way of light scratches and the wheels etc. The man got angry that I was doing this. Very strange. He said I didn't need to do this so I switched to video as it was becoming weird and I felt like he was going to try to swindle me. Then I took a photo of the guy to prove who had served me. He really didn't like that and then walked off a bit upset but if he had not been so angry and pushy about the extra insurance that I didn't want then I wouldn't of done that.
It was made very clear to me that upon returning the car it needed to be cleaned and fueled up.
So naturally I returned it full up and I cleaned it at the jet wash. Garage just a mile from the airport. Very easy.
Oh what a suprise 3 weeks after I got home this company then took £65 against my credit card saying that it was left with only half a tank of fuel but soon changed their mind when I emailed photos of the fuel gauge and fuel station receipt and photos of jet washing the vehicle.
All in all the vehicles they offer are fine but their customer service is shocking and they obviously try hard to screw their customers.
So if you do use this company, then I strongly advise you to photograph everything and keep all the receipts. They did give me my money back but it took 3 months and they take 3 to 4 weeks to answer emails. Beware.

GOOGLE TRANSLATE.
mycia pojazdu.
Ogólnie rzecz biorąc, oferowane przez nich pojazdy są w porządku, ale ich obsługa klienta jest szokująca i oczywiście bardzo starają się oszukać swoich klientów.
Więc jeśli korzystasz z tej firmy, zdecydowanie radzę sfotografować wszystko i zachować wszystkie rachunki. Zwrócili mi pieniądze, ale zajęło to 3 miesiące, a odpowiadanie na e-maile zajmuje od 3 do 4 tygodni. Strzec się.

Rented a car through Booking.com for pick up at Krakow airport. When I collected the key, the car was already checked upfront so I had to sign a document (which was only in Polish so I couldn't read this at all) for all the existing damages and after that I had to pick up the car from the airport's parking garage. So beware: they make you sign for a damage report before you have seen the car yourself. When I returned the car there was a line of waiting people at the rental desk, so the employee at the desk notice I came to return a key and he just collected the key and told me everything would be fine. I did not have to sign anything.
More than 2 weeks later I suddenly received an e-mail in which Flex to go stated that there was a new scratch found on the car. At the same moment more than 400 euros was deducted from my credit card. I e-mailed to Flex to go immediately because I am a 100% sure that no damages occured during my 4 day rental period. They have never replied to my e-mail.
So beware, this company is a total scam. The rental fees are low which makes them look attractive and show up as the first result on Booking websites. I wish I had looked at Trustpilot reviews before because I see a lot of similar experiences. Think twice before you rent here.

I had a full insurance and two 4k quality video (before and after) they say i made 5 new damage on the car. Come on flex to go! Prove it! Maybe the cheapest but the worst! Never again!

I rented a car from this company at Krakow airport. NEVER AGAIN!!!!
It is the worst car hire company I have ever experienced.

1) They expect you to clean the car inside and out when returning the car. If you return the car at 7am, taking it to a car wash just before returning is very difficult. When I initially picked up the car there were dead bugs on the wind screen and front. They still expected it to be returned in a cleaner state than when it was picked up.

2) Take thousands of photos of the car before leaving the car park. Pay special attention to the underside of the car. When you return the car, make sure you are present when they verify the state, otherwise they appear to add scratches which were not present. They then charge excessive amounts for these scratches.

3) Their customer service is non-existent and they never respond to any emails.

Avoid this company.

In general it was ok, but the attachments about the car could not be open as something was misspelled at the desk.
I took full insurance which was ok to avoid blocking a deposit. In this case don't take insurance from mid-agents as Rentals...
it was hard to find a car on the parking
at the end they charged me for the lost parking ticket which is completely not true as I left both parking tickets to the box with the keys. So I am waiting for the money back otherwise I will write an email to consumers office.

Update
I got money back so I do not understand a policy of charging for the other things (described here and in other places)
I increase stars to 3 with a chance for improvement at the other occasion

Good service and nice car but massively overpriced. Wow. I got taken advantage of but at least we had a nice car.

It was my first time that I rented a car from Flexrent, and it will be most likely the last time. During my rent, I had to extend the rental period by 3 days, and it was agreed that this would cost me 180 Euro; however I agreed and drove the car for 3 more days. After returning the car, Flexrent charged me 2x 180 Euro instead of 1xx 180 Euro. After complaining, it took 1 month for them to refund my money. Finally I got my money back, but it was a lot of headache.

This is the worst car rental company ever!!! We rented car 2 weeks ago for a week. We litterly used the car to drive from the airport to relatives home and back! I have purchased the extended insurance just in case.
Week after we drop off the car I got and email that we will be charged for washing whole interior as the seats were dirty which is a joke! Noone ate or drink anything in the car! It has been returned clen!
I was trying to contact customer service but unfortunately there is no reply to my emails and noone is answering the phone....

Ps. Let me just mention that my brother in law rented the car from them 2 days after us and as well has been wrongly accused of demaging the car and charged a lot of money!

It was for sure our first and last time we have used this company!!

We DO NOT recommend them! 😒

I got a car that looked like it was involved in minor collision. It was all documented though, so fair enough. I have to use drop off box to return the car and company is now charging me for "smoking in the vehicle". Funny enough, neither me, my wife nor our 1yo daughter are smokers so the company obviously made fraudulent claim just to increase their rental profit. Disgusting!

Easy pick up and drop off. Team were attentive and the car was top quality. Overall great value and easy to work with.

We hired a little fiat 500 for a four day visit to various locations around the beautiful Polish capital, there was no hassle with collecting the car, the drop off was straight forward enough, dropped key off nice and early to make our flight.. Thank you so much making the experience so straight forward…Trevor & Ania 😊

1. They make sign non-existent damage to the bodywork 2. They have charged an extra for late collection without having informed it and in a non-consensual way 3. I didn't expect it to take more than a month to return the deposit 4. They rent vehicles without a tray in the trunk

Do not be fooled by low car rentals and promotions by Flex to Go, Flex Rent a Car or Global Rent a Car – they all are part of the same company with complaints handled by customer care of Global-Rent-a-Car.

I booked a car from Flex to Go via Ryanair website including the car insurance. The invoices came from Flex Rent. During a car pick up the man at the Warsaw Modlin airport office became arrogant when I did not want to take their insurance, I had mine pre-arranged. At the drop off during late morning, I waited almost an hour for a joint car inspection. The employee was missing from the office all this time and the other one was not interested in doing it. The promised Drop-off Protocol meant to be emailed to me on the day but it arrived six days later with a pre-fabricated evidence of the damage that I did not do. They emailed me to say that £264.68 was taken from my credit card deposit for the alleged damage. The customer care has been denying any wrong doings and also asked for my evidence that the car was not damaged. Not once they acknowledged that they do not provide a good customer service during their official opening hours. I am convinced that their employee deliberately avoided the joint car inspection so they could manipulate evidence to scam me out of money.

I managed to get back money taken from my credit card. Please be very careful when dealing with these scammers. You may be tempted to have a cheap car hire but it can turn into the most expensive car hire you have ever had. I would not give them even one star based on my experience. They are scammers and lack of proper customer care. Avoid them at all cost.

Do not rent at this company!!!!!!

They give a broken car and later when you return you pay the fine for this.

Also the incheck desk is horrarble

Crazy scam Company… Never use this one again… I learned the hard way not to use the cheap sites… they took 100€ and the worker was laughing at me…

Really poor experience with this car hire company. Bad service at the desk and they tried to squeeze some more money after I gave back the car in perfect condition. To be avoided.

The service was great, the car was great, the price was great, but in the end they charged me almost 200 Euros, for a minor scratch (actually it wasn't visible, even at the pictures they have sent me!!). Thankfully, I had an extra insurance by DISCOVERCARS.COM, that compensated me fast and easily!

I dont normally bother writting reviews unless I have had a terrible experience or an extra amazing one, and in thix case is the latter for me. I dont really know why they receive so many bad reviews but probably like me its easier to leave feedback if you have a bad experience as opposed to a good one. So I decided to write a review as they really deserve it in my case since I am a returning customer. From my prespective 2 years in a row I have had nothing but amazing service. First of all you can not get cars this cheap by any of the other companies, and I dont mean old bangers, on my first rental I paid £100 for a week for a brand new Cupra, the second year I paid £115 for 8 days for a brand new 300km 9 seater Toyota people carrier when every other company was charging £700 min for a 7 seater. The whole experience is great, turn up to the customer service desk, provide all required documents and yes they do ask you if you want to buy the insurance or do you want to leave deposit. There is no pushy selling, you just get asked and explained the difference between theirs and yours, whoever you booked that with. Now I had already bought insurance with a third party when booking the car (in my case -Discoverycars) ad it was £50 cheaper the Bookings.com so I chose to leave deposit of £2k via my credit card as my insurance covered up to £2.7k. But even if you opt for their insurance, which means piece of mind and can do whatever with the car it is still cheaper then renting without the insurance from Hertz or Europcar. This practice is standard across all car rental companies, you either buy their expensive insurance and forget about it or you leave deposit and then take it up with whoever you bought your third party insurance from. I did the latter on both ocasions and was lucky to not have any issues. Most of the reviews seem from people who dont seem to read the terms and conditions when booking the car and then feeling dissapointed for what is their own fault. I saw 3 customers reacting when asked to buy insurance or leave a deposit and they all acted abusevly to the staff for no reson other then their ignorance. What is wierd is that all car hire companies have the same policy so why the reaction! Also in the terms, it states to return the car as received, Fuel-full to full and car cleaned as received. Now I know some would say, that is ridiqulous, how are you going to return the car clean, when you have to catch a flight. I agree to a certain extend there, but if that's what gives me dirt cheap prices then I am happy to either clean it or incour the cleaning charge, its still miles cheaper then renting from competitors, and in my case the first time I did not know so didnt clean the car just tidied up the inside but the outside was black with mudd as I was travelling from Zakopane in winter but they did NOT charge me, and the second time they asked me to bring it clean which I did clean it inside out on my way back at a petrol station for just £5 total, but by the time I got to the Airport it got all muddy again, although they noted that the outsite of the car as dirty in my checkout paperwork, again the did NOT charge me for any cleaning. I just dropped the car in the car park and gave the key to the assistant and was on my way. Super easy and convenient. So for me twice in a row now have had amazing experience at a fraction of the cost of hiring elsewhere. I highly recommend them if you are sensible and look after the car or not sensible and pay the insurance but I do not recommend them if you are ignorant and dont bother to read the terms and conditions of what is required before booking.