FlexiSpot UK Reviews 1,264

I had a small issue with my order and contacted customer service. The response was quick, polite and professional, and the whole situation was resolved without any hassle. The replacement arrived in less than a week, which I really appreciated.
It’s reassuring to deal with a company that takes responsibility and sorts things out efficiently. Very pleased with the service.

I made two orders from FlexiSpot over 6 months. The standing desk was a great purchasen and I'm still very happy with it. The cabinet was faulty and not great overall, but I asked for a refund, and I got it promptly and no need to insist

Great chair, had a slight issue with it which customer services resolved.

Took a bit of complaining to get there so hence 3 stars

So a nice promotion was offered by flexispot this morning with multiple discount codes offered. The highest discount was 50%, with only 5 codes available, followed by 30% and 10 codes available … up to 6% and 500 codes.
So prepared to jump on this amazing deal, I had prepared my basket with a nice standing desk with some accessories and a chair, ready to fill our newly built garden office.
At 10 sharp (which was the time when the deal started) I activated the code and managed to be one of the 5 lucky winner of the 50% discount code.
Well, not so lucky in the end, when I quickly press on the Payment (using the usually very reliable google pay) then nothing happened and I was unable to proceed with the basket payment and greeted with greyed out button.
I then contacted the support to explain the situation, and providing screenshot of the basket with the code clearly validated but the only answer I received is we cannot apply the discount manually and an apology. Trying to convince the support person that if their backend had technical issue to process the payment it was quite unfair that my order cannot go through, having secured the coupon. But still received the same answer and the support would not help to resolve the issue.

Reading the terms and conditions of the offer :
Scenario 1: Code entered but payment not completed
　 ◦ Explanation: Entering and validating a code at checkout does not guarantee its use. Once “Pay Now” is clicked and the payment process begins, the code is considered claimed—regardless of whether the payment is completed."

It seems the code is claimed once validated even if the payment does not go through ? which was the case for me.
So really poor customer service, where nobody can claim the code due to a payment issue, probably due to the volume on their backend, which is not able to cope.

I would have expected the customer service to recognise the situation and honour the order, but probably not in their interest to do so.

Regardless if their products are good quality, if the customer service is poor and the support behind lack quality, probably best to source desks somewhere else after all.

I'm not happy with FlexiSpot's misleading advertising practices regarding their promotional discount codes. FlexiSpot advertises promotional codes offering 30%–50% discounts on selected products on their website. I applied a valid 50% discount code to the E7 Pro desk in accordance with the stated promotional terms. The discount was successfully applied in the basket; however, when I attempted to complete the purchase, the payment submission button was greyed out, preventing me from finalising the order. This is not the first time this issue has occurred. Other customers have reported similar experiences where valid promotional discounts appear to work initially but cannot be completed at checkout. It appears that the company advertises significant discounts to attract customers but does not honour them when customers attempt to proceed with payment. I contacted FlexiSpot customer services regarding the checkout error and inability to complete the purchase, but they refused to provide assistance or resolve the issue.

I received a 30% discount coupon which was successfully accepted by the system. The revised price with the discount was clearly displayed at checkout.

However, when I proceeded to complete the purchase, I received an error message and the coupon was automatically removed. After that, it could not be re-applied. I have screenshots showing that the discount was initially accepted.

This feels extremely misleading. If a promotion is advertised and technically validated at checkout, it should be honoured.

Very disappointing and a waste of time !

Update Feb 26, 2026:
After escalating this issue, FlexiSpot’s customer support team reached out and offered a resolution.

I appreciate that they ultimately took the feedback seriously and made efforts to resolve the matter in a fair way. This shows that they value customer satisfaction and are willing to act on feedback when issues are raised.

I was thoroughly impressed with the customer support from FLEXISPOTUK. The team was incredibly responsive and resolved my issue with delivery in minutes. It is refreshing to see a company that genuinely cares about its customers. 5 stars!

Purchased chair, mat and desk for total amount of £480.

The chair had an issue with one of the bolts, it stuck and caused a noise when I lean in right side. I got used for that even though it was annoying.

The next issue popped up after 5 months and the noice of the main steel bar caused such a noise when I was standing up OMg. Lubricant did not help, so I decided to contact customer service .

I was surprised that on how fast the decision was taken and I got a new chair. (Hope it would not cause any problems)

But wow, I really liked the way they treated me.

I've got to say my experience of their customer service was second to none.

I bought my FlexiSpot desk over a year ago, and I’ve been genuinely impressed with it ever since. The desk is extremely sturdy and solid, and assembling it was straightforward with no issues at all. It looks fantastic too — the finish feels high quality and gives my workspace a clean, professional feel.
I recently notice a small cosmetic issue, so I reached out to customer service. They were quick to respond and initially offered a partial refund, but we agreed that replacing the affected part would be the best solution. The replacement arrived within just a couple of days, which really shows how efficient and customer-focused their support team is.
Overall, I’m very pleased with both the product and the service. I would highly recommend FlexiSpot to anyone looking for a reliable, well-made desk backed by excellent customer care.

Great overall experience from order, updates and delivery, high quality products, easy to assemble and use and great aftercare service too.

This is NOT a UK based company, they have a warehouse in the UK but the customer service team is based in the Philippines, not a problem normally but I try not to spend this much money if the company isn't UK based (not good if things go wrong). I am a new customer and I ordered a desk for £399, they sent the wrong size desktop, when I phoned to complain the best they could offer was to send a replacement desktop 4 days later. Not the next day to makeup for THEIR error but 4 days. This is not acceptable for such a large value item and as its a desk with moving parts I now worry about spare parts and maintenance. Nothing on the company website gives the idea that they are not UK based. I would avoid and try and buy local. The true measure of services is when things go wrong.

The product is very good and easy to put together, however the support and logistics leave a lot to be desired.

Desk frame delivery was in two boxes, with two different deliveries, and two different couriers, two days apart.

Other item is MIA after 5 working days and courier has no record, Flexispot unable or unwilling to do anything until working day 6.

The support takes too long, live chat takes 20 mins to resolve something that should take 2 minutes and calling is pot luck, might connect or you might be in hold ten minutes.

The product is 4/5
Everything else is 2/5

Hey!

Support has been fantastic from the moment I got in touch. Special shout-out to Jel for assisting me in such a professional and friendly manner. I appreciate you!

Second time purchasing from FlexiSpot UK. Delivery and quality of products are great. Had to return one iten as the size was too big and the customer serivce team answered quickly and with a fantastic solution. Highly recommend.

Have had great experiences with this company with all purchases ( standing desk, monitor holder) fast and helpful responses, good quality products. Highly recommend!

The first desk top came in damaged, most probably during the delivery process.
The customer support gracefully handled my request and quickly proposed a new desk top free of charge.

The overall desk assembly was relatively smooth, even if some holes were not properly pre-drilled.
Once built, the desk seems sturdy. The motors are fast and quiet.
The cable tray seems kind of shaky, but it seems to hold my cables and power strip.

Once again, thanks for the customer service, nice team !

The standing desk was fantastic quality, easy to assemble and exactly what I needed. The ordering and delivery process was smooth, as well as the super fast customer service when I enquired about returning an accessory it turned out I didn't need.

Had an issue with the head rest on the chair I bought via Amazon. The response from FlexiSpot customer service was fast and they kept in regular contact with status updates throughout. A no quibble replacement within a week. Excellent customer support.

The NS5WG- PRO chair is fantastic. It is very comfortable, ergonomic and aesthetically pleasing. You can sit in it for hours. The office staff are helpful and friendly. Highly recommended.