Flex moving storage is so disorganized and two of the three movers sucked. Jerry Washington was the only mover who went above and beyond for me. Hes the only reason why im giving a 4 star rating becau... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to schedule and work with! One of the workers DeAndre was AMAZING! The second worker was ok but arrived late and hard to locate which slowed our starting but overall good experience
Company replied
Thomas and D'Angelo were great. Hard workers, honest, and sincere. Got right at it and finished the job in 2.5 hours, grabbed a queen mattress and box springs at a local address that moved efficiently... See more
Company replied
Flex Moving & Storage did a great job moving a large toolbox for us. It was short notice but they were able to schedule the move within a few days at a very reasonable price, even giving us a discount... See more
Company replied
Company details
Written by the company
Flex Moving & Storage specializes in full-service local and long-distance residential moves, bringing a 5-star moving experience to your front door. Our licensed, background-checked crews can help move your belongings into your home safely, quickly, and with a smile. We offer moving packages to fit every budget. Need extra space? Get portable storage for renovations, staging, or seasonal needs. We also offer hourly moving labor and furniture delivery from your favorite stores or marketplaces. We make moving feel as easy as delivery. Call us today for a fast, free quote.
Contact info
United States
- flex.storage
3.6
Average
72 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I had a great experience with Flex
I had a great experience with Flex. My movers were kind and efficient. They treated my belongings with care, and they showed up on time. Really not much more I could ask for!
5 June 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you so much for the wonderful review! We know how stressful moving day can be, so hearing that our crew was kind, efficient, and careful with your belongings is exactly what we strive for. We truly appreciate you choosing Flex!
I am disabled and had to emergency move…
I am disabled and had to emergency move my apartment in Miami FL due to a flood and i paid Flex Storage because they said while I was staying with friends waiting for my apartment to be fixed they had a lot storage to hold my items that I could access anytime during days. They never told me where my 2 storage units where located. I have been homeless , on housing wait lists since 2023 , over paying the flex monthly fee , now that I have a need to access my storage , they are DENYING me access and saying they can only drive my units to me at a FEE and cost for miles , instead of letting me bring my items to the location and put something in storage. As I was originally told I would have day access , I am disabled and still homeless staying at varying locations north of Miami. I have emailed Flex and spoken to 2 office people including a very unhelpful "supervisor". This storage unit service is deceptive , over priced, and takes advantage of disabled people and homeless situations. I am dealing with the worst situation and the sales pitch was how easy they would make it for me and now its more fees and more difficulty and refusing to let me access my personal items without paying a fee to them. I dont even have a home or a place for them to drive my units too so they are refusing me access to my units. Absolutely do not trust this company. Who knows where the "secure lots" are as we have zero access to our items once they leave for storage.
9 June 2026
Unprompted review
Reply from Flex Moving & Storage
Hello Rachel Hughes, thank you for bringing this to our attention. We’re in the process of reviewing the details to better understand your experience. We will be in touch with you soon to provide an update.
With care, Flex Customer Support
Thomas and D'Angelo were great
Thomas and D'Angelo were great. Hard workers, honest, and sincere. Got right at it and finished the job in 2.5 hours, grabbed a queen mattress and box springs at a local address that moved efficiently and carefully. Much appreciated for their expertise and swiftness.
5 June 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you for choosing Flex to handle your mattress and box spring move here in town; we are glad Thomas and D’Angelo could deliver such efficient and careful service. Our local moving teams always strive to bring expert coordination and swiftness to every job to ensure your day goes exactly according to plan. We appreciate your support and wish you the absolute best in your new space!
Best,
Flex Customer Support Team
Again disappointed
Again disappointed. I wrote a review and explained the overcharge, damage to furniture and other problems. They responded to my review saying they would be in touch. Two weeks later I'm still waiting. Do not use this company!
6 June 2026
Unprompted review
Reply from Flex Moving & Storage
Hello. Thank you for letting us know about this. Please email your Booking Confirmation Number to support@flex.storage; we’ll be able to access your account and look into this further.
Sincerely, Flex Customer Support
Flex was professional
Flex was professional, on time and very quick and careful while moving everything. Highly recommend them to anyone moving in Jacksonville area
30 May 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you for choosing Flex for your recent move in the Jacksonville area. We are glad our local team arrived right on schedule and handled your belongings with the careful speed and efficiency you deserve. Your recommendation means a lot to us, and we look forward to making any future moves just as smooth and straightforward.
Flex Customer Support Team
The overall moving experience was GREAT!!!
The overall moving experience was great!!!! The movers were in and out in about 3hrs or so. They were very professional and was very careful with our furniture. The prices are reasonable too! I'm happy with the service and Flex to away some if the stress that comes with moving by just being great!
30 May 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you so much for the fantastic review! We know just how incredibly stressful moving can be, so hearing that our team was able to take that weight off your shoulders by being professional, careful, and fast is the ultimate compliment. Knocking it out in 3 hours while keeping your furniture perfectly safe is exactly how we aim to deliver a stress-free experience. Thank you for choosing Flex, and enjoy your new home!
Everything went really smoothly
Everything went really smoothly, they arrived at a short notice and gave my wife and I a lot of ease with all the packing. Would definitely use them again for the future.
30 May 2026
Unprompted review
Reply from Flex Moving & Storage
We love hearing this! A huge thank you to you and your wife for choosing Flex and for trusting us on short notice. Providing top-tier packing expertise and complete peace of mind is exactly how we do things around here. We truly appreciate your business and can't wait to help you out again in the future!
I have a three bedroom
I have a three bedroom, three bath, two car garage house in Webster Texas and I was downsizing to a two bedroom, two bath mobile home and so I needed to move some things to a mobile home and some things to a storage. Considering that I had almost 50 years of collecting in my house & I cannot tell you enough of how Wonderful "Flex Moving and Storage" employees were. They were very respectful with my furniture. I have very big heavy antique furniture and the guys were very careful with it, they showed up on time ,and even when we had to reschedule twice because of heavy rain and thunder in my area and they were very nice about doing that. I cannot speak highly enough about how wonderful Flex is🏆 I will definitely use them again and I am already recommending them to everyone I know .⭐⭐⭐⭐⭐
28 May 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you so much for taking the time to share your beautiful journey with us! Moving 50 years of treasured memories and heavy antique furniture is a massive undertaking, and we are deeply honored that you trusted the Flex family to handle it. We completely understand that Texas weather can be unpredictable, and we were more than happy to adjust our schedule to ensure your belongings stayed safe and dry. Knowing that our team was punctual, respectful, and careful with your keepsakes means everything to us. Thank you for your glowing recommendation, and welcome to your new home!
Easy to schedule and work with
Easy to schedule and work with! One of the workers DeAndre was AMAZING! The second worker was ok but arrived late and hard to locate which slowed our starting but overall good experience
25 May 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear that DeAndre was AMAZING and that you found our booking process so easy to work with. We will definitely pass your high praise along to him! At the same time, we sincerely apologize for the delay caused by our second team member. Punctuality and clear communication are massive priorities for us, so we will absolutely use this as a coaching opportunity with that mover to ensure every member of our crew operates at the elite level DeAndre showed you. Thank you for your business, and we wish you the absolute best in your new space!
Fantastic experience
Fantastic experience! Helpful, Friendly, Hardworking! Everything you'd need in a moving company! I would highly recommend this service to anyone. Il definitely be using them again on the next move.
25 May 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you so much for this fantastic review! Helpful, friendly, and hardworking is exactly what the Flex family strives to bring to every single doorstep, so hearing that we provided everything you need in a moving company means the world to us. We are incredibly grateful for your high recommendation, and we are already looking forward to taking care of you on your next move! Enjoy your new space!
Amazing service and the movers were…
Amazing service and the movers were very attentive and friendly. Would recomend to family and friends.
23 May 2026
Unprompted review
Reply from Flex Moving & Storage
We love hearing this! Thank you for taking the time to share your experience. Keeping our service friendly, attentive, and stress-free is exactly what we aim for on every single job. We truly appreciate your business and your wonderful recommendations!
Movers was on time was professional and…
Movers was on time was professional and they completed the move in a timely manner.
23 May 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you so much for the great review! Showing up on time, maintaining top-tier professionalism, and completing your move in a timely manner is exactly what we aim for on every single job. We are thrilled to hear our team hit the mark for you. Thank you for choosing Flex, and enjoy your new space!
Excelent from the very beginning...
From the very beginning, when joseph fro Flex helped me over the phone, he gave me a phone number to contact him as needed. He was excellent and did help me several times. The two movers Jean and Terry was excellent at their job. Friendly, kind made me fell appricated and listed to I my needs.
21 May 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you for taking the time to share your experience with Flex Moving! We pride ourselves on clear communication and attentive customer care, so it’s wonderful to know Joseph took such great care of you over the phone, and that Jean and Terry delivered exceptional service on move day. We truly appreciate your business!
Company was on time
Company was on time. Pickup was great and professional. Move in was also great. They put everything where I requested. They were quick and did everything in the time frame. I would recommend them to anyone and if I need anything I will definitely call them
20 May 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you so much for the wonderful review! We know how important it is to stay on schedule, so we're thrilled to hear our team was on time, professional, and efficient from pickup to delivery. Knowing that everything was placed exactly where you wanted it and that you would recommend us means the world. We look forward to helping you again whenever you need us!
Loved my Movers from Flex Moving and Storage
Jahrice and Sabree were amazing movers. They were kind quick and ensured everything made it safely through the move. I'm so glad I decided to go with Flex Moving definitely has the most competitive pricing out there!
17 May 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you so much for the wonderful review! We always strive to offer the most competitive pricing around, but we're even more thrilled to hear that Jahrice and Sabree took such amazing, kind, and quick care of your things. We are so glad you chose Flex, and we hope you love your new space!
Flex storage was very professional and affordable
Flex storage was very professional, barely price. The movers were easy to work with, and efficient would recommend to anybody moving.
16 May 2026
Unprompted review
Reply from Flex Moving & Storage
We appreciate the great review! It's wonderful to hear that our movers were professional, efficient, and easy to work with. Thank you for the recommendation, and enjoy your new space!
Great Job
These guys showed up and took care of business. Did a great job, didn't try to up sale unnecessary items. I would definitely recommend this company to anyone. Iwas completely satisfied. The people they sent out were super friendly and hard working.
14 May 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you so much for the recommendation and for highlighting the hard work of our moving team. We pride ourselves on providing clear, transparent pricing without any unnecessary upsells, so it’s wonderful to hear you were completely satisfied with our service. We’re glad our friendly crew could bring you total peace of mind during your move!
Best,
Flex Customer Support Team
Truly the best moving experience I’ve…
Truly the best moving experience I’ve had. Affordable, timely, kind, and careful. Will use them everytime.
16 May 2026
Unprompted review
Reply from Flex Moving & Storage
We are thrilled to hear that this was your best moving experience yet! Delivering timely, careful, and affordable service is exactly how we ensure a smooth, reliable move for our customers. We truly appreciate your support and look forward to managing your next move whenever you are ready.
Best,
Flex Customer Support Team
I did a local move
I did a local move. Customer service and set up were very professional, helpful, and nice. The movers came on time. They did a great job handling my things. All of my things got to my new place safely. I recommend Flex if you’re looking for movers.
14 May 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you so much for the recommendation! We are thrilled to hear that our customer service team made your setup so professional and that our local moving team arrived right on time. Ensuring all your belongings arrive safely and providing a smooth, reliable experience is exactly what we aim for.
Best,
Flex Customer Support Team
Flex moving sucks. Jerry was great though
Flex moving storage is so disorganized and two of the three movers sucked. Jerry Washington was the only mover who went above and beyond for me. Hes the only reason why im giving a 4 star rating because Flex told me he will get compensation for my review. Otherwise, id give them a 1 star. Definitely wont be using this company ever again
14 May 2026
Unprompted review
Reply from Flex Moving & Storage
Thank you for sharing your feedback and highlighting Jerry’s exceptional work during your move. We are prioritizing a review of your move details immediately to ensure our high standards for coordination and service are met. Please send an email to support@flex.storage with your Booking Confirmation Number in the subject line so we can look into this further and make sure you’re taken care of.
Best,
Flex Customer Support Team
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