Fleur.nl B.V. Reviews 1,974

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are consistently pleased with the beautiful, healthy plants they receive, often noting that products look even better in person than online. People frequently highlight the fast delivery and excellent packaging, which ensures items arrive in perfect condition. The customer service is also praised for being top-notch and efficient. However, some customers experienced issues with delivery, including delays, damaged packaging, or plants arriving upside down with soil spilled. There are also instances where plants arrived in poor condition, with broken stems, yellowed leaves, or even infestations. A few people reported receiving incorrect items, incomplete orders, or plants that did not match the description or images on the website.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery. Many customers praise the healthy,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many reviewers praise fast delivery, good... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the lovely plants, with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express dissatisfaction with missing... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the fast and efficient service,... See more

Based on these reviews

Rated 4 out of 5 stars

Thank you for choosing such a cute little kumquat tree for me with so many fruits. It even had some beautiful young green ones. Although the shipping was delayed and caused a few broken branches and s... See more

Rated 4 out of 5 stars

Easy site to approach, fast shipping but could do better with the packaging of the plants (in particular putting paper around the pot and the soil of the plant, there was soil everywhere in the box ';... See more

Rated 3 out of 5 stars

The plant is not completely healthy; it has several diseased leaves. In addition, 10 leaves were completely broken during transportation. Pachira is a plant in which any leaf that is torn off from t... See more

Rated 3 out of 5 stars

Lovely plants selection, as well as fast customer service. However, the delivery was terrible. It arrived at 22:30 and the box was anything but handled with care. Half of the plants arrived upside dow... See more


Company details

  1. Events & Entertainment

Written by the company

Fleur.nl onderscheidt zich als een unieke webshop voor bloemen, planten en interieurdecoratie door een combinatie van kwaliteit, duurzaamheid en inspiratie. Het assortiment omvat een breed scala aan producten, waaronder beperkte en trendy planten, waardoor klanten altijd iets bijzonders kunnen vinden. Planten worden direct vanaf de kweker geleverd, wat zorgt voor optimale versheid en een lange levensduur. Duurzaamheid staat centraal bij Fleur.nl. Het bedrijf werkt samen met milieubewuste kwekers en leveranciers, zodat klanten met een gerust hart hun aankopen kunnen doen. Naast particuliere klanten biedt Fleur.nl ook maatwerkoplossingen voor zakelijke projecten, zoals het inrichten van kantoren of evenementen Wat Fleur.nl echt bijzonder maakt, is de persoonlijke benadering. De website biedt niet alleen producten, maar ook inspiratie en advies over plantenverzorging en interieurstyling. Klanten krijgen ondersteuning bij het kiezen van de juiste planten en tips om deze gezond en mooi te houden. Snelle en zorgvuldige levering maakt de ervaring compleet. Dankzij praktische logistiek worden bestellingen goed verpakt en snel geleverd, vaak binnen één tot twee werkdagen. Fleur.nl grotere kwaliteit, service en creativiteit en is daarmee een inspiratiebron én een betrouwbare partner


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 24% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Great after-sales service

Easy site to approach, fast shipping but could do better with the packaging of the plants (in particular putting paper around the pot and the soil of the plant, there was soil everywhere in the box ';-) but the plants were in good condition, on the other hand my package was left outside in the rain even though I left several times on the delivery platform instructions to leave the packages in a dry and sheltered place...) The after-sales service is top notch! They provided solutions to our problem very quickly. Bravo for the responsiveness. Traduction machinelle

27 February 2026
Rated 1 out of 5 stars

Horrible

Horrible! They have not shipped what I bought in two weeks. When I reached them, they mentioned out of stock and cancel the order. I am waiting the return of the money for 2 months!

12 January 2026
Rated 4 out of 5 stars

Thank you for choosing such a cute…

Thank you for choosing such a cute little kumquat tree for me with so many fruits. It even had some beautiful young green ones. Although the shipping was delayed and caused a few broken branches and some fruits to fall off, overall I’m still very happy with it.

9 February 2026
Rated 3 out of 5 stars

The plant is not completely healthy

The plant is not completely healthy; it has several diseased leaves. In addition, 10 leaves were completely broken during transportation. Pachira is a plant in which any leaf that is torn off from the stem will never be replaced by a new one.

Neither the shipping company nor the felur.nl provided any status updates, so I was not informed about the day or time the plant would be delivered to me. Customer service in Europe is terrible.

2 February 2026
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Lovely plants in great condition, quick service and delivery without any damage.
I ordered 4 plants and all of them arrived very well. I would highly recommend to order from here and I am myself going to order more plants from here in future

2 February 2026
Rated 5 out of 5 stars

Great experience with Fleur.nl

The experience with Fleur.nl was great. I purchased a vase and a plant. The website was easy to use. They delivered the products very quickly and the quality of the vase is quite good.
The only thing I can comment is that I didn't realize they would send the live plant inside a box. I could only open the box the next day so the plant could have had problems with air. Thankfully nothing was wrong.

28 January 2026
Rated 3 out of 5 stars

Delayed delivery

On the website when purchasing the delivery was promised to be fast - 2 days.
It's been a week already, still waiting. Every step in the delivery chain takes a day. They also took 2 days just to start assembling the order((

28 January 2026
Rated 5 out of 5 stars

Amazing semi-hydro set up

The plant arrived super healthy and beautiful! I ordered the hydro set up and I was so impressed! It is super rare to find plants in this set up already. I normally have to transfer my plants and it’s so much work. I will definitely be getting more plants from them!

13 January 2026
Rated 5 out of 5 stars

Bought a couple of beautiful plant…

Bought a couple of beautiful plant pots, one medium sized and and one really large one for my plants at home, looks even better in person. Super well packed and secure to prevent any damage and fast shipment as well.

9 January 2026
Rated 5 out of 5 stars

I received the product quickly

I received the product quickly, even with the long New Year holidays and the bad weather. The product inside the bush (packaging) looks a bit smaller than in the pictures, but it is of good quality.

7 January 2026
Rated 5 out of 5 stars

Good quality

Delivery takes a bit longer(it was snowing in the Netherlands),however I was informed properly about it.
My purchase was delivered in a safe package and it looks exactly as the pictures.

9 January 2026

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