Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, i... See more
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Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.
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United Kingdom
- fleeto.co.uk
Replied to 100% of negative reviews
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Such a great experience so far
Such a great experience so far. The booking and pickup were quick and easy, the car is spotless and drives beautifully, and the staff have been genuinely friendly and helpful. Everything has been smooth and stress free very happy with this rental.
At the time
At the time, a great service was provided. All information was covered and I. Left the business feeling good.
Why Does This Company Trade Under Multiple Names?pace . Fleeto. And so on
Be very careful before renting from Abdul and Yasmin.
They actively push customers to leave five-star reviews before you even receive the car, which is misleading and does not reflect the real experience.
After return, they inspect the vehicle with what feels like a magnifying glass and then charge excessive fees for the smallest issues.
They also immobilise vehicles and apply penalties for minor issues, including parking disputes, which leaves customers under pressure to pay immediately.
I have rented from many companies over the years, and this has been by far the worst experience. The practices feel designed to generate extra charges rather than provide fair service.
Please read the other reviews carefully and make your own decision — but based on my experience, I would not recommend renting from this company. . The way reviews are handled feels more like a marketing exercise than a true reflection of service quality. Negative reviews receive replies, but in my experience, no meaningful action is taken to resolve the issues.please stay away.It is also my personal belief, based on what I have seen online, that this operation may be connected to several similarly named rental companies operating from the same area (including Pace Rentals and others linked to Freshwater Lane). In my view, this makes it harder for customers to see the full pattern of negative feedback when researching online

Reply from Fleeto
Very strange behaviour unnecessary…
Very strange behaviour unnecessary immobilising the vehicle, poor service

Reply from Fleeto
Very good service from yaamin
Very good service from yaamin. It was very smooth. I really recommend fleeto for other drivers.
Had a great experience with them nice…
Had a great experience with them nice customer service and support all team members are welcoming and doing their best to provide great customer experience & most important both Yaamin and Madalina was great
They were very helpful with the…
They were very helpful with the vehicle; we didn't encounter any difficulties. They had our car ready while we were finishing our coffees. Hamza and Yamin were very helpful and friendly, making us feel like we were at our own workplace. Today, Mofazul called to ask if everything was alright and if I was satisfied with the vehicle. You feel more confident in a service like this. Thank you, Fleeto team.
Outstanding customer service from Yamin…
Outstanding customer service from Yamin and Hamzah, they know how to deal with customers and they were both very helpful in providing me with the Mercedes EQE.
Mandalina and Amir made my experience amazing…
Mandalina made my experience amazing with all the necessary documents and helping with other staff.
Also Amir made everything possible for me
Thanks to Yamin for his dedication and…
Thanks to Yamin for his dedication and swift customer service.
I have received great service since the…
I have received great service since the beginning of my contract."
Yameen gave excellent customer service
Yameen gave excellent customer service, he is very nice and polite.
Unfair Charges & Deposit Refused — Very Poor Service
Unfair Charges & Deposit Refused — Very Poor Service
I hired an MG HS from Fleeto (Simple Self Drive) on 11/12/2025. Due to the vehicle being very poor on fuel efficiency which i wasn't advised about, I returned the car early on 17/12/2025 and Fleeto was unable to supply me with another vehicle and then i requested my refundable £250 deposit.
That is when Fleeto refused to refund it, claiming that I had breached the contract but i had returned the vehicle on the 6th day of hire. They stated they do not recognise the 14-day cooling-off period and then added unfair charges, saying I must pay for an extra two weeks after the vehicle had already been returned.
What makes this worse is that their own agreement does not state anything about having to pay additional weeks after returning the car, nor does it clearly explain why a refundable deposit can be withheld in this situation.
Customer service was extremely poor — dismissive, unhelpful, and unwilling to provide clear explanations or point to any valid contract clause. Charges were added after the vehicle was handed back, which feels completely unjustified.
In my opinion, this company operates in a misleading and unfair way and ignores UK consumer laws and regulations. Based on my experience, this feels like a scam, where deposits are withheld using questionable claims of “breach of contract”.
I strongly advise others to be very cautious and keep all written evidence before dealing with Fleeto (Simple Self Drive).
Choose your self a more responsible firm instead of this company that makes its own rules my advice to Uber drivers.

Reply from Fleeto
It was pleasure talking to Amir
It was pleasure talking to Amir, Yaamin, Abdullah and Madalena they were really helpful finding a right vehicle for my PCO journey. I recommend my friends to Fleeto as well. Thanks guys

Reply from Fleeto
Madalina has been an excellent stuff…
Madalina has been an excellent stuff with excellent experiences to my needs. Five stars always for her.

Reply from Fleeto
The service was great and I recommend…
The customer service is utterly awful

Reply from Fleeto
I was referred to Fleeto by a friend
I was referred to Fleeto by a friend, who is a repeat customer, how said that their diligence, customer service and knowledge was fantastic.
Thankfully, I took his advice and couldn’t agree more.
Hamza and Yasmin were both brilliant. They answered all my questions and gave great advice. The hire/lease process was simple and all questions were answered immediately.
Hamza and Yasmin were very professional.
I’m currently in a 12 month contract and I have no concerns that I will be well looked after (should I encounter any issues) with these two guys at the end of the phone.
Thank you Fleeto!

Reply from Fleeto
Splendid service with good caring…
Splendid service with good caring people who always listen to you and try to resolve any issue related to you.
I would like to mention some of those people names who are always in front of as good service provider called DANIAL, AMIR, HAMZA AND Mr. Bilal, they are simply magnificent to help people.

Reply from Fleeto
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