Flattered Reviews 927

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including shoes, boots, and bags, often highlighting the soft leather, comfortable fit, and stylish designs. Many people are impressed with the craftsmanship and luxurious feel of the items, with some noting the excellent quality of materials like suede and leather. The customer service is frequently described as amazing, excellent, and very helpful, with quick responses and a kind, professional approach to resolving issues. However, some customers also noted issues with delivery, including unclear shipping dates, delays, and problems with customs, leading to frustration and a lack of transparency. A few other people also felt that the quality of some products, particularly boots and bags, did not meet expectations, with instances of items breaking or showing wear quickly. There were also concerns about incorrect orders, sizing discrepancies, and packaging issues that sometimes affected the product's condition upon arrival.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality, often describing items as beautiful,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high quality of products,... See more

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness, efficiency,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing dissatisfaction due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

In April I placed my first order with Flattered—got a pair of Jojo Leather shoes, the cleaning kit, and the leather protector. The order didn’t ship right away because the leather protector was... See more

Company replied

Rated 4 out of 5 stars

Please contact me. The hinge on the frame that closes the bag has broken after fewer than 10 uses. Very disappointing. I have also messaged your customer service. Update: Ivy at Customer service ha... See more

Company replied

Rated 5 out of 5 stars

Flattered has impressed me with their quick responses and awesome customer service. I have just gotten my first loafers, they are beautiful and already extremely comfortable (sizing was perfec... See more

Company replied

Rated 5 out of 5 stars

Very happy with my black Sara loafers. They are comfortable right out of the box, classic minimalist design, elegant proportions, sturdy synthetic sole perfect for wet or wintery weather, no sock slip... See more

Company replied


Company details

  1. Boot Store
  2. Bag Shop
  3. Belt Shop
  4. Fashion Accessories Store
  5. Handbags Shop

About Flattered

Written by the company

SHOP HERE

About Us

The Flattered ethos embraces Scandinavian quality, tradition, and philosophy with the essence of minimalism and craftsmanship. Meticulously designed and unwavering in quality, we create a new realm of luxury for the conscious individual, where form and function unite. Guided by minimalism, we craft enduring products that echo the Scandinavian tradition of timelessness and contribute to reshaping consumption habits.

Committed to being a responsible, evolving brand, we ignite positive change in ourindustry. Our dedication to enduring products honours craftsmanship and embraces environmentally conscious materials and processes.

The name Flattered stems from our initial 2013 collection of indoor slippers. Designed in Stockholm and crafted in Italy, Portugal, and Spain, every Flattered creation is an ode to quality, tradition, and timeless artisanship.


Contact info

4.1

Great

TrustScore 4 out of 5

927 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The mini Helda is the perfect size for…

The mini Helda is the perfect size for me walking. The leather is softening with wear, which is nice. And it is super light.

5 May 2025
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Reply from Flattered

Hi Sylvana,

Thank you for your valued feedback! We are glad to hear that you are satisfied with your new bag.

Have a lovely day,
Flattered

Rated 5 out of 5 stars

Excellent quality and service

I have ordered a black Lola tote bag and first I was very surprised how instantly they shipped out this item. I'm in Canada and I received my item in a week!
And then the bag! Beautiful quality of calf leather and the subtle structure of this tote bag is the best. In the actual advertised photo, it looked like as though it had less structure but rather more maleable characteristics to the bag which I had expected. But in person, this bag actually does have some structure that holds its shape and form so perfectly.
This tote bag was beyond my expectations and I am truly satisfied and happy with this purchase.

5 May 2025
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Reply from Flattered

Hi Janet!

Thank you so much for leaving us a 5 star review and so happy to her that we exceeded expectation with our Lola bag. Hope you will enjoy it for many seasons.

Welcome back anytime.

Kind regards,
Flattered

Rated 5 out of 5 stars

highly recommended

fast delivery, great contact and service.

24 April 2025
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Reply from Flattered

Hi Anna,

Thank you for your review. You are welcome back anytime!

Kind regards,
Flattered

Rated 3 out of 5 stars

Recommendations was to size down but…

Recommendations was to size down but this size is slightly small but the next size would have to be too large and slip. I had to put a non slip backing inside my previous pair.
The toe is more rounded than my previous pair. The previous pair had a squared off toe. More flattering and showed less toe cleavage.
Not as happy with this style.

28 April 2025
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Reply from Flattered

Hi Holly,

Thank you for your feedback! We love to see that you are a returning customer and we really appreciate you taking the time to share your experience.

We're sorry to hear that the fit and style weren't quite what you expected this time. Your comments are valuable and will be shared with our design team as we continue to improve. If there's anything we can do to assist you further, please don't hesitate to reach out.

Kind regards,
Flattered

Rated 5 out of 5 stars

Brilliant Bon Bon loafers

Fabulous service, quick delivery, excellent comms. Plus the bon bons are brilliant. Soft leather, great fit, classic design (on a more relaxed level). I got the beige and the black and I am delighted. I love Flattered!

24 April 2025
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Reply from Flattered

Hi Jane!

Thank you so much for your lovely review. Great to hear that you are loving our classic Bon Bon.

Have a great day,
Flattered

Rated 5 out of 5 stars

Another wonderful pair of Flattered…

Another wonderful pair of Flattered shoes: my second pair of the Juno sandal, this time in black. Very comfortable and very chic. Can dress up or down. See myself bringing both of my Junos on our next trip to Europe. Shipping time from Sweden to Canada is impressive. Some mail from within Canada takes longer! Big fan of Flattered and the shoes they produce.

25 April 2025
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Reply from Flattered

Hi Grace,

Lovely to hear that you are a returning customer. We hope you will be able to enjoy your Juno Sandals for many seasons to come!

Thank you for leaving us a 5 star review.

Have a great day,
Flattered

Rated 5 out of 5 stars

My pair has been stolen and customer…

My pair has been stolen and customer service managed greatly my request for refund. Thank you again!

8 May 2025
Unprompted review
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Reply from Flattered

Hi Emilie,

Thank you for leaving a 5 star review and we are happy that we could help find a solution in this situation!

Kind regards,
Flattered

Rated 5 out of 5 stars

Super comfortable and elegant shoes

Super comfortable and elegant shoes. High quality product.

22 April 2025
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Reply from Flattered

Hi,

Thank you for leaving us a 5 star review! We are happy to hear that you are satisfied all around.

Have a great day,
Flattered

Rated 5 out of 5 stars

Bags and shoes are high quality and the…

Bags and shoes are high quality and the design looks and feels luxurious. Customer service is excellent, friendly and quick.

2 May 2025
Unprompted review
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Reply from Flattered

Dear Anette,

Thank you for such a lovely review! This warms our hearts!

Best wishes,
Flattered

Rated 2 out of 5 stars

I've waited few weeks for the order to…

I've waited few weeks for the order to arrive, even though the estimated time was earlier.
When they arrive they are gorgeous, the leather feels soft and very comfortable.
After few wears the heel in both shoes is rubbing agains the ground. Now the heel looks severely damaged. I'm very disappointed with this

9 April 2025
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Reply from Flattered

Hi Camelia!

Thank you for taking the time to share your experience. I am sorry to hear about the delayed delivery date.
As for the heel rubbing against the ground, this is not supposed to happen.
Can you please send some photos together with your order number to Support@flattered.com and we can help you further.

Our sincere apologies.

Kind regards,
Flattered.

Rated 5 out of 5 stars

Truly Flattered by the Service. Exceptional Experience!

Truly Flattered by the Service. Exceptional Experience!

I rarely write reviews, but Flattered truly deserves one. From start to finish, the customer service has been nothing short of amazing! I had a small issue with my original order, and not only was it handled quickly and professionally, but my replacement was shipped out without delay — I received it in no time!

A special thank you to Iry, who was an absolute gem. She kept me informed every step of the way, responded with kindness and efficiency, and made the entire experience smooth and stress-free. It’s rare to come across a brand that cares this much about their customers.

I’m beyond satisfied with both the product and the support. Flattered, you’ve definitely gained a loyal customer. Highly recommend!

17 April 2025
Unprompted review
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Reply from Flattered

Hi Ghayou!

What a lovely review and we're so happy that you had such a great experience. We hope you will enjoy your product for many seasons and you are welcome back anytime!

Kind regards,
Flattered

Rated 5 out of 5 stars

Smooth shopping and return process

I ordered the Bon Bon Leather Beige loafers and the Dilba Mini Tote Bag.
The loafers are fantastic — I wear them and feel happy every time.
The bag didn’t suit me, but the return process was very fast and easy.
Special thanks to consultant Iry for her quick, competent, and pleasant communication!

20 March 2025
Unprompted review
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Reply from Flattered

Hi Yulia,

Thank you for taking the time to leave such a kind review. Happy to hear that you love your bon bon loafers.

Keep an eye out on our website, we will be releasing some great new bags for Fall/winter '25 in the coming months.

Have a great day,
Flattered

Rated 5 out of 5 stars

Please ask for your review in English

Please ask for your review in English. I love my new shoes.
Thanks Collette

4 April 2025
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Reply from Flattered

Dear Colette,

Thank you so much for leaving us such a kind review! So nice to hear that you are happy with your new shoes.

Wishing you a lovely day,
Flattered

Rated 1 out of 5 stars

Run away!

Unfortunately, I was hooked by their advertising on Instagram and on 4th March 2025 I purchased loafers Ally. The shoes were too small, uncomfortable and made of stiff leather so I decided to return them. It took a week and a lot (too lot) of exchange with the company to only get a return label, as they do not provide any in the package. And more than a month later, still no refund. So my advice, do not repeat my experience, avoid this company.

4 March 2025
Unprompted review
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Reply from Flattered

Hi Inga,

Thank you for taking the time to share your experience. We're truly sorry to hear about the issues regarding your order.

Regarding your return I’ll get in touch with you directly to help you with your refund.

Kind regards,
Flattered

Rated 5 out of 5 stars

Amazing quality and comfort

Amazing quality and comfort! I love my new boots, they look so stylished and are exactly what I looked for. As I got them on sale, I also feel I bagged a great bargain considering the quality of the leather and everything about the shoe. True to size too, which is great.

24 March 2025
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Reply from Flattered

Hi Viviane,

Thank you so much for leaving us such a kind review! Nice to hear that you are happy all around. :)

Have a great day!
Flattered

Rated 5 out of 5 stars

I wanted to say thank you for making…

I wanted to say thank you for making this experience so sweet.🙏💕

17 March 2025
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Reply from Flattered

Hi Linda,

Thank you so much for your review, so lovely to hear! You are welcome back anytime.

Have a great day,
Flattered

Rated 5 out of 5 stars

Good quality

Good quality

24 March 2025
Flattered logo

Reply from Flattered

Hi!

Thank you for your review! Lovely to hear that you are happy with our quality.
Welcome back anytime!

Kind regards,
Flattered

Rated 4 out of 5 stars

Leo Loafers

Love my Leo Loafers.Very stylish and beautifully constructed.Prompt delivery as with Liana Boots from last year.Thank-you for your quality service.

17 March 2025
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Reply from Flattered

Hi Laurie,

Great to see that you are a returning customer and happy with your purchases. Thank you for leaving us a nice review.

Kind regards,
Flattered

Rated 5 out of 5 stars

The shoes are beautiful and good…

The shoes are beautiful and good quality. Shipping was fast!

20 March 2025
Flattered logo

Reply from Flattered

Hi Shannon,

Thank you for leaving us a 5 star review. We are happy to hear you got your order quickly and that you appreciate our quality. We hope you will enjoy your new shoes for many seasons!

Kind regards,
Flattered

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