FlatRate Moving Reviews 

1,240
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, communicative, and efficient service, often highlighting the care taken with belongings and the smooth process from start to finish. Many people appreciate the fair and transparent pricing, with no hidden fees, and commend the staff for their helpfulness, positive attitude, and ability to make a stressful day feel easy. However, some customers also noted issues with the delivery service, experiencing significant delays that impacted their ability to open businesses and caused financial losses. Additionally, a few other people also reported issues with missing items, inappropriate remarks, and poor packing quality, while others mentioned a lack of clear communication and operational control for international moves.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting the professionalism,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Price

Reviewers highlight positive aspects of price, consistently finding the rates to be fair, reasonable, and... See more

User experience

People report positive experiences with user experience, consistently describing it as seamless, easy, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting significant delays and poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i had such a smooth experience with flat rate moving. from start to finish, their team was professional, communicative, and super efficient. they showed up on time, handled everything with so much car... See more

Rated 5 out of 5 stars

This was our second move with Flatrate. I highly recommend them. Very responsive, professional and competitive pricing. Crews are polite and efficient and having an App where you can track your moving... See more

Rated 5 out of 5 stars

I am genuinely impressed with FlatRate. I had a cross country move and it went seamlessly. I’ve heard so many moving horror stories and FlatRate luckily will not fall into that category. They were inc... See more

Rated 5 out of 5 stars

The whole experience went really well, from booking to delivery. Zuleika provided guidance and patience throughout the booking process. The moving team was just as professional and kind. They were on... See more


Company details

  1. Moving Company
  2. Logistics Service
  3. Moving and Storage Service

Written by the company

FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(1,240)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Full Service 2 Bedroom Packing/Move

FlatRate was AMAZING! They packed everything in our 2-bedroom apartment and moved it into our new place all within 7 hours, and we had done ZERO packing before they arrived. They were also super friendly. Can't recommend them enough.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

They contacted me with updated time of…

They contacted me with updated time of arrival as that ran into traffic. They were pleasant, not in a rush and thoroughly reviewed all aspects of the move and storage plans. They wrapped each item thoroughly. They didn’t touch my newly painted, newly sanded walls and moldings despite moving large items in tight spaces. They got everything right. They were amazing. The price was very fair. It was seamless. I highly recommend Flat Rate Moving. Karen M.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Three movers

Three movers, supervised by Mustafa, arrived as scheduled and they did a great job. This is my second time using Flat Rate Moving. From the scheduling agent to the movers, it was a first-rate experience.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

My move was seamless and so…

My move was seamless and so professional . The movers were patient, courteous and made me feel confident that my move was going to exceed my expectations. Highly recommend Flatrate

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great work crew

Great work crew! Efficient, careful, respectful, courteous, friendly, and professional. All for an affordable price. I could not ask for more.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Fair pricing, punctual movers, and very professional service. They handled everything with care and worked efficiently. I would definitely use them again and recommend them to others.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Flat Rate Moving - EXCELLENT

From the initial point of contact through the completion of my move, Flat Rate Moving is so helpful and the prices are reasonable. They came in $300 under other moving companies I was looking to book.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

FlatRate - FirstRate

the pickup of my things for moving could not have gone more smoothly. FlatRate was right on time, thoroughly professional with packing, took great care of my personal things, and finished in breathtaking time. My thanks to Matt, Gabe, Avi and the other two gentlemen who came to pack up things. I apologize for not remembering their names. I could not have been more pleased with choosing FlatRate and look forward to receiving my furniture and personal items in Colorado in a week or so. Many thanks.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Roberto and his crew did an excellent job. They were incredibly fast, professional and organized, and made the entire move stress-free. Would absolutely use them again!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Adam Robb is a star, highly recommended, relatively affordable moving company

6 February 2026
Unprompted review

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