FlatRate Moving Reviews 

1,254
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the moving teams for arriving on time, working efficiently, and handling all personal belongings with exceptional care. People also appreciate the competitive pricing, fair quotes, and transparent communication maintained throughout the entire relocation process. Some reviewers were not happy with communication delays and customer service unresponsiveness regarding post-move issues or missing information. A few customers also experienced unexpected scheduling changes, late arrivals, and timing issues that caused frustration on moving day. Others noted isolated problems with packing quality or short staffing during specific stages of their service.

What people talk about most

Service

Clients share positive opinions on service, highlighting punctual, professional, and fast movers who handle... See more

Staff

Customers had positive experiences with staff, highlighting that crews were punctual, extremely professional,... See more

Price

People report positive experiences with price, describing the rates as incredibly reasonable and well-priced.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a seamless process from... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting that agents are courteous,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our second move with Flatrate. I highly recommend them. Very responsive, professional and competitive pricing. Crews are polite and efficient and having an App where you can track your moving... See more

Rated 5 out of 5 stars

i had such a smooth experience with flat rate moving. from start to finish, their team was professional, communicative, and super efficient. they showed up on time, handled everything with so much car... See more

Rated 5 out of 5 stars

The whole experience went really well, from booking to delivery. Zuleika provided guidance and patience throughout the booking process. The moving team was just as professional and kind. They were on... See more

Rated 5 out of 5 stars

I am genuinely impressed with FlatRate. I had a cross country move and it went seamlessly. I’ve heard so many moving horror stories and FlatRate luckily will not fall into that category. They were inc... See more


Company details

  1. Moving Company
  2. Logistics Service
  3. Moving and Storage Service

Written by the company

FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(1,254)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend flat rate

Highly recommend flat rate, I used them for packing and unpacking as well as the move and they were so professional thorough and careful with my belongings. They didn’t leave until I was fully satisfied. Highly recommend them

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Sales outstanding

Sales outstanding
The crew amazing
Dispatch very helpful
This was a very positive experience.
Price. Very fair.
Need a N Y City mover? Call Flat Rate.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

My new go-to movers

I have used them twice. I am impressed with their responsiveness, professionalism, and reliability. They are respectful and careful. Highly recommend.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

These 2 guys worked their butts off and…

These 2 guys worked their butts off and made my apt to apt move in NYC so stress-free. They handled all of my furniture with care and schlepped up 5 flights of stairs in August! Super impressed with the movers.

3 August 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Five flights in any month is no small task. We’re glad the crew worked so hard, handled your furniture with care, and made your NYC apartment move feel stress-free.

Rated 5 out of 5 stars

Ricardo was excellent—and Richard and…

Ricardo was excellent—and Richard and his team were top-notch. We have done 5 moves with Flatrate. We have always been impressed with their service.

25 July 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Five moves with FlatRate means a lot. The team will appreciate the kind words, and we’re glad the service continues to impress.

Rated 5 out of 5 stars

Great experience

Excellent service before and during the move. Very dedicated, professional team.

24 July 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

From the planning to move day, we’re glad the team delivered excellent service and stayed dedicated throughout the process. Thank you for choosing FlatRate.

Rated 5 out of 5 stars

Great movers!

Our movers we efficient and careful with our items and very friendly. Our interstate move was a breeze thanks to their packing and unpacking services!

24 July 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

An interstate move is a big project, and we’re glad the packing and unpacking support helped make it feel easier. Thank you for choosing FlatRate and for recognizing the crew’s care and friendliness.

Rated 5 out of 5 stars

Our moving team was exceptional

Our moving team was exceptional! Speedy, professional, and handled all our items with care.

16 July 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Exceptional is a great compliment. Thank you for choosing FlatRate, Liz.

Rated 5 out of 5 stars

"Outstanding"!!

From the first call for a quote until the last piece of furniture was put into place the service was outstanding. I highly recommend the FlatRate Moving Co.

14 July 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

This is the full experience we want every customer to have. Thank you for choosing FlatRate and for the outstanding recommendation.

Rated 5 out of 5 stars

Team was amazing

Team was amazing! Very friendly, efficient and accommodating! Everything was well wrapped and protected.

8 July 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for the great review. We’re happy the team made the move easy and made sure everything was properly wrapped and protected.

Rated 5 out of 5 stars

Excellent Overall Expereince

My wife and I hired FlatRate Moving for a whole-house move from Rhode Island to southeastern Pennsylvania after a friend, who had used them many times, recommended them.

From our first conversation with Adam, our FlatRate Moving Consultant, through packing, moving, and final delivery in Pennsylvania, the team was one of the most professional I have worked with in years. The entire process—from their arrival in Rhode Island to move-in at our new home in Pennsylvania—took just over 24 hours.

Adam guided us through the inventory, pricing, truck size, and crew requirements. He made the process easy, answered every question promptly, and handled each detail professionally.

Jimmy led the moving crew with four colleagues, and they worked together professionally, efficiently, and calmly. They treated our belongings with exceptional care and protected both homes throughout the move.

After unpacking, it was clear that their attention to detail, excellent packing, and careful handling resulted in zero damage to our homes or belongings.

I wholeheartedly recommend FlatRate to anyone looking for a smooth, hassle-free move. They honored their pricing, delivered exactly what they promised, and completed the move without damage or conflict.

They truly reflect my belief that…
“Quality Never Costs As Much As The Money It Saves.”

2 June 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Bill, Thank you for such a thoughtful recommendation. We’re honored your friend referred you to FlatRate and happy to hear the whole team delivered the level of service you expected for such an important interstate move. From planning through delivery, it’s great to know the process was smooth, well coordinated, and completed with the care your homes and belongings deserved.

Rated 5 out of 5 stars

Truly excellent moving company

Truly excellent moving company. The first moving company I would use again. Excellent customer service and reliability. Absolute pros. Used for two moves and a storage between.

Also special shoutout to Ming, who was truly spectacular.

2 July 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for trusting FlatRate! We’re proud to be the moving company you’d choose again and appreciate the kind words about our team and service.

Rated 1 out of 5 stars

Dont recommend them at all

Dont recommend them at all. I got my stuff almost one month after the scheduled date. boxes came torn. unprofessional pickup persons.

7 June 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for your feedback. We regret that the delivery timing, box condition, and pickup experience did not meet the standard we aim to provide. We have reviewed this matter internally and addressed the communication and service issues with the appropriate team.

Rated 5 out of 5 stars

Flatrate - The best movers!

My team was awesome! Polite, positive and they asked questions when needed. They worked so hard and were truly grateful for the lunch I provided.

I had no problems or issues from my first call, interaction with Matt, packing and unpacking and working with 4 great movers for 2 days. This is the third time I’ve used Flatrate and I will definitely recommend and use you for my next move.

Thank you! You are running a great business.

Asa

18 June 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Asa - Thank you for such a thoughtful review and for choosing FlatRate for the third time. We’re happy Matt and the moving team made the entire process smooth across both days, from start to finish. Your kind words mean a lot, and we truly appreciate the recommendation.

Rated 5 out of 5 stars

Excellent experience moving from New…

Excellent experience moving from New York City to Miami. Totally seamless, attention to detail, professionalism and great people to deal with from start to finish.

10 June 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for trusting FlatRate with your NYC to Miami move. We’re happy to hear the entire process felt seamless and well handled from start to finish. We appreciate the kind words and the recommendation.

Rated 5 out of 5 stars

These guys were great

These guys were great! Courteous, efficient and very helpful. Booking was easy, and the rate was very fair for the job.

11 June 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thanks for the review! We're glad the whole process was smooth and that you had a positive moving experience with FlatRate.

Rated 5 out of 5 stars

Five star experience

Five star experience. The crew was very professional and made sure furniture was taken care of and placed in the right place. Booking the move was easy. Great experience with them.

2 June 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for the five-star review. We’re happy the booking was simple and that move day was handled with care, from protecting the furniture to getting everything set up where it belonged.

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