I had a really positive experience with Flatpay. The whole process was smooth and straightforward, and everything worked exactly as promised. A special thanks to the area sales manager, who took... See more
Company replied
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Scammers. Took my 5 days worth of business transactions money. Made my 4 direct debits fail. Called them apparently they can't do much about it. In my 10 years of business never missed a direct debit... See more
I just had an appointment with Gagan, he was very professional with the way he dealt with things. Although, I kindly explained to him I am not in charge of the finaces, he was very understanding in th... See more
Company replied
I came in contact with Flatpay through Yannick. His explanation of the product and service was very useful. Yannick is very kind and was open to answering any questions I had. I am very impressed with... See more
Company replied
Company details
About Flatpay
Written by the company
POS and payment solutions with full transparency, a flat low rate on all cards, no surprises and round the clock customer service. Mind your business and we'll take care of the rest.
About Flatpay
Established in 2022 in Copenhagen with a commitment to transparency, we've streamlined card payments to small and medium-sized businesses. Our innovative pricing model eliminates hidden costs and fees, offering a simple flat rate for all cards with no monthly subscription for our point-of-sale and payment solutions.
Operating in Denmark, Finland, Germany, Italy, France, the United Kingdom, and the Netherlands, we are more than just a service provider; we are your trusted business partner.
Contact info
Denmark
- +45 88773939
- flatpay.com
See how much you could be saving
4.5
Excellent
2K reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Markku Oyala
Markku Oyala, recommended flatpay. And whenever we have a problem, he comes and takes care of it! Thank you.
20 September 2024
Unprompted review
Reply from Flatpay
Thank you for your great feedback, it means a lot to us! We are glad to hear that you have been happy with the service and support you have received from Markku. We'll be sure to pass along your kind words to him!
Please do not hesitate to contact us if you ever have any questions regarding your payment solution. Our customer service is here for you, 24/7.
Best regards,
Team Flatpay
We are now using Flatpay from last 3…
We are now using Flatpay from last 3 months and we didn’t see any problems and service is also good from the company and we satisfied from Flatpay and we recommend the company to anyone others. :)
20 September 2024
Unprompted review
Reply from Flatpay
Thank you, Ali, for the great feedback! We are delighted to hear that you’ve been satisfied with our service and that you would also recommend us to others. That truly is the best possible compliment for us. 😊
Please don’t hesitate to contact us if you have any questions about your payment system. We’re always here to help!
Best regards,
Team Flatpay
Easy and quick way to get your business…
Easy and quick way to get your business upgrade
9 September 2024
Unprompted review
Reply from Flatpay
Thank you for your feedback! We’re glad to hear that and wish you continued success with your business. If you need any further assistance, we’re here to help!
Sincerely,
Melissa from Flatpay
good experience with flat pay Great…
good experience with flat pay Great customer service and very helpful Mecit Taskin Advise me and saw me everything how to use the program I’m very happy with the service he provide thank you
12 September 2024
Unprompted review
Reply from Flatpay
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us and that Mecit provided you with excellent customer service. Your satisfaction is our priority, and we're grateful for your kind words. If you need any further assistance, feel free to reach out.
Sincerely,
Melissa from Flatpay
Good service
I would like to extend my sincere gratitude to Mecit and Mohanad for their outstanding service and unwavering support. Their contributions are immensely valued and appreciated.
Best Regards
Mike
L&M GROUP
30 August 2024
Unprompted review
Reply from Flatpay
Thank you so much for your thoughtful feedback, Mike! We’re delighted to hear that Mecit and Mohamad delivered exceptional service and support. It means a lot to us that their efforts are appreciated. If there’s anything more we can do for you, feel free to reach out anytime.
Best regards,
Team Flatpay
Amazing
Best service ever. I’ve been working with this company for some time and have never had any issues. Kristian is always super helpful whenever I have questions. Highly recommended!
29 August 2024
Unprompted review
Reply from Flatpay
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience working with us. Kristian will be pleased to know that his support has made a difference. We appreciate your recommendation and look forward to continuing to provide you with excellent service. If you have any more questions or need assistance, feel free to reach out anytime.
Sincerely,
Team Flatpay
Unprofessional company w
Unprofessional company w. long waiting on the phone for troubleshooting and assistance when their system fails. The system is not up to the promises as it fails all the time. It was a not ready system to go in the market. Gives great deal of problems to professionals like us restaurateurs.
28 August 2024
Unprompted review
Reply from Flatpay
Thank you for your feedback. We’re sorry to hear about your experience and apologize for any inconvenience caused.
We appreciate your input and will use it to improve our services moving forward. Thank you for sharing your concerns.
Sincerely,
Team Flatpay
Reply from Flatpay
Thank you for the great feedback! We're glad to hear that Kristian got everything up and running for you smoothly from the start.
If you need any further assistance, we're always here to help.
Best regards,
Team Flatpay
Reply from Flatpay
Thank you for your feedback! We’re pleased to hear that you had a good experience with our service. We’ll be sure to pass along your thanks to Emil Kaufmann. If you need any further assistance, feel free to reach out.
Sincerely,
Team Flatpay
Amazing treatment and good work with…
Amazing treatment and good work with sales men Mr Rico
4 August 2024
Unprompted review
Reply from Flatpay
We’re thrilled to hear that you had an amazing experience.We’ll be sure to pass on your praise to him. If you have any more questions or need further assistance, feel free to reach out. Thanks for choosing us!
Sincerely,
Team Flatpay
Big Mistake!
Big Mistake!! Equipment not working, shocking loss of sales, stuttering, double sales. Poor device. And that's not all, there is no customer service, you can never get hold of anyone. Emails are not answered. Miserable stuff was brought and left to one's own luck. The technical team says you don't know what it is. The seller Elias is 5/5, but of course you can't fix systems any deeper than that!
16 July 2024
Unprompted review
Liars
Have contacted them by email, by phone, by sms but got no solution to the issue. When contacted them by phone, they told that we'll contact you back but got no response after that (twice). Garbage management portal, Rubbish payment terminal.
1 July 2024
Unprompted review
Flatpay POS is waste of money and time
Flatpay POS is waste of money and time. It freezes very easily and they are not capable to fix it. Also, the customer support should be available 24/7 but in practice, it is not. They don't answer outside of typical business hours. This is very frustrating.
20 April 2024
Unprompted review
Reply from Flatpay
Hi, thank you for your feedback. We appreciate all kinds of feedback, as we are constantly working to improve our products and services. With your feedback we know where we still have room for improvement.
We deeply apologize for all the inconvenience you have experienced and continue the development of the POS based on your valuable feedback. We have already been in contact with you by email, and you can write us any time if there's any further questions.
Best regards,
Team Flatpay
Stor tak til Richard fra flatpay for en…
Stor tak til Richard fra flatpay for en nem og effektiv betalingsløsning. Vi er super tilfredse
1 October 2023
Unprompted review
Reply from Flatpay
Mange tak for din anmeldelse og feedback! Det glæder os meget at høre, at du er tilfreds med vores effektive betalingsløsning. Din tilfredshed er det vigtigste for os. Et stort ros til Richard vil blive videregivet.
Venlig hilsen,
Team Flatpay
Great service, fast and professional
We got Flatpay recommended by the people from our industry and couldn’t be happier about our choice. Morten has been super helpful, both through phone and in person, fast, flexible and professional. Everything was set up on time for us to be able to start the business before Christmas. Highly recommend!
13 December 2023
Unprompted review
Reply from Flatpay
Your recommendation means a lot to us, and we greatly appreciate it. It's wonderful to know that Morten was super helpful. We are delighted that everything was set up on time for you to start your business before Christmas. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help.
Sincerely,
Team Flatpay
Reply from Flatpay
Thank you so much for your positive feedback! We appreciate your input and are here to assist with any further questions or concerns.
Sincerely,
Team Flatpay
Customer service is very very poor…
Customer service is very very poor level. Over 1 hour waiting time to get connected with 24/7 number though my position in the queue from the beginning is 1. Still waiting...... Don't know when waiting will end.
23 September 2023
Unprompted review
Reply from Flatpay
First and foremost, we sincerely apologize for the inconvenience you faced while trying to connect with our customer service. Your feedback is extremely valuable to us.
Recently, due to price hikes from our major competitors, we have experienced an unprecedented surge in inbound calls from merchants eager to sign up with Flatpay. While we are grateful for the growing interest in our platform, we acknowledge that this has led to longer waiting times for our existing and potential clients.
To address this, we are actively working to allocate more resources and hire additional team members to ensure that our support channels are equipped to manage and assist with all inquiries promptly.
Please let us know if there's anything else we can assist you with.
Flatpay Customer Service
Great customer service!
30 June 2023
Unprompted review
Reply from Flatpay
Thanks - welcome to the family. Best Flatpay team
Pete wonderfull customer service
Pete wonderfull customer service, knows how to satisified customer.
29 June 2023
Unprompted review
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