Glad They're Around, But They Can Improve
Publicly sharing what I wrote in response to their survey questions:
I was very surprised to find out how hard it was to assemble the right collection of Flaming River parts to end up with a collapsible steering column for a 1966 Mustang. It's literally impossible to do without calling your tech support. Imagine my surprise when Brett (x129) told me NOT to order the '65-'66 steering column FR2000MU1LC and to order the '67-'70 column FR2000MU2LC instead. And that was only the beginning of a LONG conversation, with both of us trying to figure it out.
Even with a parts list in hand (thanks to Brett), ordering was no picnic. For starters, the recommended steering column FR2000MU2LC cannot be ordered on your site (though the more-expensive powder-coated version can). I ended up ordering about half the stuff from Summit and about half directly from you. That's absurd. When I placed the order on your site, on the final step, I got an error screen instead of "order complete". Not good.