Flames Depot 

On 11/10/2021 I ordered a Dimplex Christina Buildrite Electric Mantel Package paying $2,184.05. Their response to my previous one star review was that someone would be in contact with me shortly. There has been no contact. I attempted to contact them; I requested my money back. There has been no communication and no money returned.

Well it since 0 stars is unavailable I’ll do 1 star.. I sure wish I would have read reviews before ordering. I have called emailed texted and no response. I ordered a primo kamado and would sure like to use it. I sent messages to cancel the order and want to go elsewhere but I don’t want to do that until I confirm cancellation or that they can actually ship my grill. Did I just get scammed?

Ordered a griddle June 29th (Order #341313) and have heard nothing from the company since the initial email confirmation. Have emailed a number of times with no response. Trying to determine if item is delayed or not available so that I can find a new vendor if necessary. Posting to this website as emailing the company has proven fruitless to date.

I ordered a Dimplex Electric fireplace almost 2 weeks ago and have heard nothing from this company. They have already charged my card. I've emailed and left messages with no response.
Chelsea Shover

If I could give zero stars or negative stars I would. Ordered a piece to fix my grill almost two months ago. Klarna was the "secure" payment service and informed me I wouldn't be charged until my item shipped. Two weeks after ordering I noticed a charge. I figured that meant my item shipped and I could either expect to see it soon or would have heard some communication from flames depot with a tracking number or something. I have heard nothing and even caled/left multiple voicemails and even filled out there website email communication form and nothing. As far as I'm concerned they have stolen my money. See profile screen shot for "receipt" of something never sent to me.

I ordered an Outdoor Greatrooms fire pit. The price was 10% off retail. I called and spoke with the representative who confirmed "they have 7 units in their warehouse." They do not accept credit cards, which should have been a big red flag. Payment was through Affirm. A week later, I get an email that the order was cancelled, the product not available. Don't waste your time.

I placed order 2 nights ago & have a couple simple questions that I would like to be answered. I called several times yesterday, using both the "press 0" option for sales & "press 1" option for customer service. The calls were never answered at either line. I left a voicemail and sent an email, neither have been responded to yet.
***edit***
The business was quick to cancel the sale after receiving this negative review. The owner then emailed me to advise of the cancellation. Had anybody answered the phone- or returned an email- to quickly answer a very simple question one of the many times I called over 2 days, there wouldn’t have been a problem. The owner blamed the lack of communication & professionalism on his running a small family business, which is exactly where I prefer to spend my money. Unfortunately, it looks like a big box retailer will get the sale this time.

We love our outdoor grill!! I think some family members will be ordering soon. I highly recommended you!

Prices are really reasonable. Outstanding client service My purchase has exceeded my expectations. It was just what I was looking for and arrived promptly. I would strongly advise doing business with this firm.

I purchased a Blaze grill recently. It took about 3 weeks or so to arrive. I have used it about 3 times already and my family loves it! Being able to have family time outdoors has been a blessing.

Thank you!
Joe

I want to appreciate the customer service I received in the beginning but the ghosting since then has left me more than disappointed. Ordered a product in Oct. 2021 and was told 4-6 weeks. Have followed up multiple times since then asking about status with no response. I see their website now says every pending order has been refunded but that is not the case with me. Trying everything I can think of to get someone to respond before reporting the charge as fraud to my bank.

I ordered a grill on Nov 27th and paid closed to 1700. I got an email immediately with the below details. I called them few days later and left a voicemail. I got a voicemail from them that they are processing the order. I left multiple voicemails, sent emails and tried to chat on their site to no avail. I am starting to think this is a scam. I have been patiently waiting for a response, leave about receiving the product. I have scheduled for an install earlier this month assuming that I would receive the product. I have changed the dates 3 times already and I am not sure if I would receive it anymore at this point. I will be contacting my credit card company to dispute the charge and have to deal with the headache. I lost my precious time and will never do business with this company and will make sure to pass on the word to all my friends.

Purchased From
Flames Depot
Order Number
341264
Purchase Date (GMT)
11/27/2021 2:00:58 AM
Flames Depot
Your Guarantee Number
09GRT 017438-00000235

Ordered a power burner from this retailer and they processed my PayPal payment almost immediately. Was informed item was in stock and would be processed and shipped soon. Weeks went by and I don't have my item and it is impossible to reach the seller via phone, email, chat or text. I'm questioning the legitimacy of this site and initiated a dispute through PayPal! The site says the owner is an Air Force veteran and contains a dozen reviews from Trust Pilot which appear legit but there is a very recent 1 star rating which also describes problems with communication with the seller. I am a retired USAF veteran and I sincerely hope the seller, my brother in arms, is not running a scam site! If I receive my merchandise soon or I find out this was simply a misunderstanding, I'll adjust my review/rating accordingly. Until then I'd advise to stay clear from Flames Depot! I hope I'm wrong...

I ordered a Dimplex Revillusion on Nov .13 2021...they took payment by Credit Card.Its now Dec.14th 2021 no fireplace ,they refuse to correspond with me...I have initiated a claim with Safe buy.Colt Harwell refuses to answer any emails or phone calls.Goung to call Better Business Bureau.Looking into legal rights now...DO NOT BUY FROM THIS COMPANY..
They responded they disclosed issues before they took payment.That is a blatant lie.thet never did.,very poor company stay clear...

The customer service at Flames Depot is top notch. Colt was super helpful and great to work with. In fact he actually followed up with me several months after the sale to see how I liked my product. On top of the great service they had the best price as well. Would definitely recommend Flames Depot!

Very competitive prices. Great customer service. Would highly recommend doing business with this company. 10/10!

I am more than satisfied with my purchase. It was exactly what I was expecting and shipped in a timely manner. 10/10 would highly recommend purchasing from flames depot.

Flames Depot provided excellent customer service while they helped me get an amazing product. Would definitely buy from these guys again!

There were shipping and delivery delays and the company was great about working through the logistics issues, there are probably many due to COVID, but they communicated with me, was transparent, and got the product to me!

I ordered the summerset grill, received it so quickly and it was exactly as it was described on the site. What can I say more? Iam extremely happy !!! Let's make some tasty hot doggs now ^^