Flabelus Reviews 368

the shoes are "falbelus" and the service is fantastic

They were more helpul and attentive than I could ever expect, responding my doubts as quickly and giving me all the support so I could make the best decisions and could have a great experience.

Navigating the site to find the perfect shoes or clothing is simple. Checkout is quick and easy. I keep coming back time after time!

I love the shoes! Are so comfortable

Great shoes, so comfortable and gorgeous!! Excellent product! Meanwhile I have 5 pairs and I love to wear them. I love the tremendous color selection! ❤️

The only downside to ordering off flabelus is the insane cost of returns. €12 is so expensive, or €8 if you’re exchanging an item is a lot seeing as the shoes are quite expensive themselves. Seeing as the shoes are small fitting I would assume it’s a common occurrence - it’s disappointing to have to pay this much especially being based in Ireland I don’t have any other choice and the shoes are so gorgeous so it’s a shame. It would really put me off purchasing online again.

You always offer a great service, thank you.

Wonderful shop with gorgeous shoes and very kind staff. So helpful and nice

I replaced the old shoes with the new ones. When I tried on the old pair, they were comfortable around the toes, unlike the new pair. Although the new shoes fit the length of my foot, they did not fit the width of my toes and the front of my foot
I give it for my sister I didn’t wear it

I love Flabelus!! I have two pairs and I bought one pair for my sisters and she love it. There are super comfy and amazing. I'am thinking about the next flabelus!!

The customer service is truly excellent. They respond within a few days and are very reliable. You can tell that the Flabelus team prioritizes their customers' well-being. I'll definitely be back!

Excellent customer service from Flabelus! Quick responses, clear communication, and a fair resolution. They handled my issue professionally and made the process easy. Highly recommend!

Beautifully made it is the 15th pair that I purchased already

Lovely products, supported by a great distribution network and customer service team. Thanks Flabelus

The shoes are fun ,fit according to sizing, and delivery was prompt

My experience with Flabelus has been very positive. The support team was fantastic. They were responsive, helpful and genuinely seemed to care about my experience. My Mary Janes are amazing and extremely comfortable. If there is one thing to watch out for, it is the fit. They definitely run true to size, if not a bit on the smaller side. If you are between sizes or prefer a little extra toe room, I’d recommend sizing up.

The shoes look very nice and seem to be good quality, but the customer service is aaaaaawful! Definitely don't buy them online, go to a store if you're curious about them. I bought a pair online in 2024, they were too small, so I wanted to send them back. I used their Reveni system, which takes postage payment from your refund total, and went to drop them off at the only GLS location in the city I lived in at the time, and they no longer accept GLS parcels. I contacted Flabelus about this to ask them to reimburse me for the postage so I could pay to post them with another carrier, and they would not help me out, and after weeks of back and forth I posted them via GLS when I visited Dublin for the day.
I ordered another pair in October 2025, a size larger than I did previously, and they sent me the wrong size. They offered an exchange for the correct size, but I didn't trust that this would turn out well, so I just wanted them collected and be done with their online ordering. They said that they would arrange collection for the shoes, and four months on I am STILL waiting for them to be collected. I moved house in the meantime, gave them my new address, and they arranged two collections from my old address, and it was only because I thought to ask them if they had updated my address that I found this out, otherwise they would have kept trying to collect from my old address. They also keep replying to my postage issue thread from my 2024 order, so every now and then they cite the old order number when responding to one of my follow up emails saying that the collection was arranged in 2024 and apologise for the delay (even though I can see from the tracking information that it was delivered to them, so why the hell can't they see this??), so I have absolutely no idea if the shoes will ever be collected and if I will ever get my refund because they just can't seem to coordinate their information in the customer service team. Their reply times are also so sporadic; sometimes you get an immediate response, and then even if you reply straight away it can take days to get another reply. There's just no consistency and it makes for such an incredibly frustrating experience.

Terrible! The shoes I was sent were defective and clearly worn by someone else. They were dirty and there was loose cotton coming from all over the place. When I’ve tried to email about a return they haven’t returned my email. These were for my wedding. I am so disappointed.

I had an issue with my online order and customer service has been very kind and proactive in solving the problem. Great experience with the staff at the Marylebone shop as well!