Fjord Labs Limited Reviews 

57
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Excellent experience! Placing the order, scheduling the renewal, and delivery were all incredibly fast and seamless. The whole process was entirely stress-free. Both the gel capsules and the packaging... See more

Rated 1 out of 5 stars

I have been waiting for my order from Fjord Labs for over a month, and it still hasn’t arrived. I have contacted customer support several times by email, but unfortunately, nobody has responded.... See more

Company replied

Rated 5 out of 5 stars

I'm obsessed with the nitty gritty details of health but truthfully this is the most effective omega 3 I've taken. 2 days after I don't take it I notice dry eyes & more lethargy. Definitely worth the... See more

Rated 5 out of 5 stars

A very efficient company. Having taken the product as prescribed I can confirm that in my experience I have had no fishy after taste !!! I shall be continuing to buy this product into the future.

Company details

  1. Vitamin and Supplements Store

Written by the company

We empower people to own and improve their health and well-being. We offer a selected range of Omega-3 EPA & DHA products. Our products are not only convenient and affordable but also of the highest quality (3rd party certified by IFOS), with high concentration and in triglyceride form for better absorption. We stand for transparency, quality, and science-based nutrition.


Contact info

4.1

Great

TrustScore 4 out of 5

57 reviews

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4.1

All reviews

(57)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

Excellent experience! Placing the order, scheduling the renewal, and delivery were all incredibly fast and seamless. The whole process was entirely stress-free. Both the gel capsules and the packaging are high-quality. I highly recommend Fjord Labs.

28 September 2026
Rated 1 out of 5 stars

I have been waiting for my order over a month

I have been waiting for my order from Fjord Labs for over a month, and it still hasn’t arrived. I have contacted customer support several times by email, but unfortunately, nobody has responded.

Waiting this long for a delivery without any communication is extremely disappointing. If there is an issue with the shipment, I would at least expect the company to provide an update and let me know when I can expect my order.

At this point, I cannot recommend this company. I hope Fjord Labs will get in touch and resolve this issue as soon as possible.

2 September 2026
Unprompted review
Fjord Labs Limited logo

Reply from Fjord Labs Limited

Hello Marcela,

We’re very sorry that you’ve been waiting over a month for your order and that our emails appear not to have reached you.

After investigating the shipment, we identified a possible issue with the delivery address: a street or building number appears to be missing. We emailed you on 10 September asking you to confirm your complete address so we could send a free replacement. We haven’t yet received your confirmation, and we sent a follow-up email today, 2 October.

Please reply to either email with your correct and complete delivery address so we can arrange your free replacement. You will then receive your new order confirmation and tracking details.

If you cannot find our emails, please check your spam folder or contact customer_support@fjordlabs.co.uk. For your privacy, please don’t post your address here.

Thank you for your patience. We want to resolve this for you as quickly as possible.

Kind regards,
Fjord Labs Team

Rated 5 out of 5 stars

Outstanding customer service.

Outstanding customer service despite a delivery issue.

I rarely write reviews, but Fjord Labs truly deserve five stars.

Unfortunately, my parcel was mishandled by DPD and I never received it.
Despite my efforts to locate it, including contacting DPD several times and visiting multiple collection points, the parcel could not be found.
Throughout the entire process, the Fjord Labs customer support team was exceptional.
They replied quickly, treated me with respect, listened to my concerns, and once it became clear that the parcel could not be recovered, they issued a full refund without any unnecessary delays.
This experience showed me the difference between a company that genuinely cares about its customers and a delivery service that failed to do its job.
I also appreciate that they acknowledged the issue with their delivery partner instead of simply passing the responsibility elsewhere.
Although I did not have the opportunity to try their Omega-3 product because of the delivery problem, I will gladly order from Fjord Labs again in the future.
Thank you for your professionalism and outstanding customer service.

30 July 2026
Rated 1 out of 5 stars

Tampered

Had a great experience first time but the second time I ordered the inner seal was broken.

28 May 2026
Unprompted review
Fjord Labs Limited logo

Reply from Fjord Labs Limited

We’re very sorry to hear this.

A broken inner seal is not something we take lightly, and it certainly does not meet our quality standards. We would appreciate the opportunity to investigate what happened and make things right.

Unfortunately, we have not been able to identify your order from the review. Please contact us at customer_support@fjordlabs.co.uk with your order details and, if possible, a photo of the product and the damaged seal. This will allow us not only to resolve the issue for you promptly, but also to work with our carriers and logistics partners to identify and address the root cause.

Thank you for bringing this to our attention.

Fjord Labs Team

Rated 4 out of 5 stars

I have to say I’m very satisfied so far…

I have to say I’m very satisfied so far with my Omega 3 from fjordlabs.co.uk 😊 The package arrived extremely fast.

I’ve only been using the Omega 3 for 7 days, so it’s still too early to talk about specific effects, but my first impression is very positive and I really like the product.And no,the product has definitely no bad smell,which is a big plus for me.

The only downside is the packaging – I believe a brand like this deserves glass packaging rather than plastic, especially for a premium product like this.
Overall, a very good experience and I would definitely order again 👍

30 March 2026
Rated 1 out of 5 stars

I have never received the product I…

I have never received the product I purchased

2 January 2026
Fjord Labs Limited logo

Reply from Fjord Labs Limited

Hello Ela,
We’re sorry for the confusion.

The initial shipment could not be delivered due to an error in the address provided at checkout. We contacted you to confirm the correct address, and once it was updated, we sent a replacement which was successfully delivered on January 17 at 6:10pm.

If you’re still unable to locate it, please contact us at support@fjordlabs.co.uk and we’ll assist you immediately.

Kind regards,
Fjord Labs

Rated 1 out of 5 stars

Never got the parcel

Never got the parcel. The Company tried twice to deliver it, but after ten in the evening - some of us have gone to bed at that time…

3 January 2026
Fjord Labs Limited logo

Reply from Fjord Labs Limited

Hello Marianne,

We’re sorry for the inconvenience caused.

According to the carrier, the initial shipment had multiple failed delivery attempts. We therefore arranged a replacement, which was successfully delivered on January 16 at 3:20pm.

If you’re still unable to locate the parcel, please contact us at support@fjordlabs.co.uk and we’ll be happy to assist further.

Kind regards,
Fjord Labs

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