fixpart.co.uk Reviews 1,427

Excellent. The right part, delivered promptly

The fridge thermostat arrived in 2 days and was nicely packaged, I would definitely use fixpart again.

Fast and efficient delivery, exactly the right part that I ordered and it fitted perfectly. I would definitely use Fixpart again for any future orders and would highly recommend to any looking for the right components.

Easy to find required part from illustrations. Fast response time.

We order a part for Candy washing machine and it sould come to our address in three days. We are waiting 10 days now and we still didnt get the part.

Part seems well made, not fitted at time of writing.

I ordered part for my cooker, item arrived, but unfortunately was different then I need. I contacted to return it, and instead of accepting return they start questioning, and in the end of it I can't return it because has past 2 weeks and no response from customer service. Avoid if you can

I made an order 20 days ago and since then have contacted fixpart.co.uk several times regarding this order without receiving a reply. As the item has not been shipped, I've requested a refund and have got no response. Just automated messages. There is no one looking at my case or responding.

It was very easy to find the part I needed. The freezer seal fits perfectly and took me a couple of minutes to replace. It was very well packaged and arrived quickly. Would definitely order again.

One of the only places that had part - whilst delivery took a while was updated regularly

The company have sent half my order that I placed before Christmas, they will not reply to any of my messages and they keep sending me reviews to complete. So here you are, it is a terrible company with terrible customer service and in hindsight I should've placed an order with another company that would be more proactive. No more orders from me I'm afraid.

Making a complaint as I have no other way of this company answering my messages!!

I was happy to find a supplier for a dishwasher basket, so ordered and then forgot about it. Nothing came, so I thought maybe I hadn't ordered after all, and eventually bought a new cheap dishwasher. **8 weeks later** I got an email of dispatch saying it was on its way. I emailed back asap to say it was much, much too late (let's not forget the website says "Fast delivery") everywhere, and I wanted to confirm that I would immediately return it and have the return postage (£11) paid for.

Eventually (around a week) later I got a response saying yes that would be fine, so I paid for postage and returned the box.

NOTE - you canNOT call this company. No phone number provided.

I returned it, and I made sure to pay for tracking, and it was received 17th December. By the 22nd I hadn't had a refund so I checked in, and they told me the returns would be processed "next week".

After the Christmas hiatus, I checked again - no refund. I emailed again. And again. The only response I've had so far is an automated response saying sorry they haven't replied to my message yet.

So, I would only recommend ordering from this company if
- you don't mind waiting so long for your item that you doubt that you ever ordered it
- you love sending emails to a customer service black hole that never replies
- you are happy with very loose interpretations of "fast delivery" and returns will be refunded "in a few days".

Fixpart - in case you read this - my return request is R202505614266-1 and you owe me a total of £125.55

Quick service and parts all packaged very well.

It took a while for the part to arrive, which in itself isn't a problem, but I did have to chase for an update. It would have been good to have been kept advised of what is going on.

Good communication and a part that saved my buying a new £90 blender.

Ordered a part that was in stock . No updates about delivery after initial order confirmation. Keep getting the same message about customer services being busy . There is no way to actually contact anyone. I’m just being sent in circles. Can somebody please contact me regarding my order . I’m happy to order elsewhere but want confirmation I can cancel.

Excellent service excellent part. Perfect! Thank you.

Ordered a door seal for my washing machine with an advertised 1 working day delivery time. Checked on the order 5 days later as it hadn’t arrived and I’d had no update to see the expected dispatch date was 4th March, despite their website advertising a 2-4day delivery for the same item. Sent messages twice via their website to request a refund with no response. Ended up going through PayPal to get my money back. Would never use fixpart again, totally useless.

Excellent service.

I was worried the part wouldn’t be an exact fit as the description didn’t quite match but FixPart have a solid return policy so that reassured me.

Super fast delivery. Part was exactly as described. Reasonable price.