Fixings Store Reviews 472

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting its speed and efficiency. Many people also express satisfaction with the quality of the products received, finding them to be just as described and meeting their needs. The pricing is consistently praised as competitive and suitable for various budgets, making it an attractive option for consumers. The service provided by the company is often described as outstanding, with many reviewers appreciating the helpfulness and responsiveness of the staff. While there's some ambiguity regarding order experiences, the overall sentiment leans towards positive, with customers generally satisfied with how their orders are handled.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, often praising speedy and prompt delivery, with... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the good quality and value for money,... See more

Price

Clients share positive opinions on price, frequently highlighting that products are the cheapest available... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the easy online purchase process,... See more

Service

People report positive experiences with service. Customers consistently praise the "Gold Standard" service,... See more

Based on these reviews

Rated 5 out of 5 stars

Josh was really helpful, and upgraded the delivery to next day, and helped with the warranty process. Great service, product arrived next day and pleased with it. Definitely recommend buying fro... See more

Company replied

Rated 5 out of 5 stars

My order I received had a box of brad nails that were the wrong size, the problem was dealt with very quickly by Josh Scott who sorted me out a replacement asap!. I felt this deserved a decent review... See more

Company replied

Rated 5 out of 5 stars

When ordering my product, my bank blocked my payment card (probably due to being in the Canary Islands at the time). I attempted the transaction again and it went through but I wasn’t sure if I had be... See more

Company replied

Rated 5 out of 5 stars

Viewed it on line,paid for it, now waiting for delivery on Tuesday. That’s all i can say, this review form came in today a day after i placed the order, what else im I suppose to say. These revi... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, I made an issue ordering the wrong item and Josh was really helpful in resolving this and getting the item I should have ordered out. DX the delivery company left item outside a d... See more

Company replied

Rated 5 out of 5 stars

I ordered the Paslode 395196 F18 50mm Electro Galv Straight Brads (2000 Box with 2 Fuel Cells), but a different product was sent by mistake. I contacted the team, and I was genuinely impressed by... See more

Rated 5 out of 5 stars

Once again the product was the cheapest I could find and the customer service was excellent. The included accessories for my product weren't listed on the website so after contacting Sales, Josh repl... See more

Rated 5 out of 5 stars

Very good website with numerous choices for all. Prices are competitive and suitable for all budgets. Very pleased with the quality of item (bare Dewalt jigsaw). Only used twice but happy with how... See more

Rated 5 out of 5 stars

Very competitive pricing compared with other suppliers of Paslode Nails. This was my 3rd order in as many months. Will certainly be using this company again in the future

Company replied

Rated 5 out of 5 stars

we had a problem receiving our items but Josh at the fixings store was very responsive, the error was on the FEDEX side. we now have our items.

Company replied

Rated 4 out of 5 stars

Good overall. Only criticism is packing. Just wrapping a cardboard sleeve around a drill battery and then leaving it loose in a larger cardboard box isn't great, although it arrived unscathed.

Company replied

Rated 5 out of 5 stars

A glitch in the ordering system meant that our order was not delivered in the day we had expected. Josh handled the issue with absolute professionalism. I’m very happy. I would have no hesitation... See more

Company replied

Rated 5 out of 5 stars

Ordered some grab adhesive from fixing store. Website is easy to navigate and plenty of options at very competitive prices. Was notified that my order had been dispatched, the order was delivered in a... See more

Company replied

Rated 5 out of 5 stars

Tried to order this item from a number of other companies but got the runaround from them. Ordered the same item from fixings store and received it within a few days. Top marks to you all there.

Company replied

Rated 1 out of 5 stars

Sent the wrong item. Supposed to be a semitransparent green vapour barrier to see stud timbers and sent black Dpm. UPDATE: I’ve still not had a refund or had the incorrect item collected 11 days late... See more

Company replied

Rated 1 out of 5 stars

I ordered an item on the 11th June for delivery on the 15th. Nothing arrived. After many hours of trying to get through, I managed to speak to someone who assured me that I would receive the item yest... See more

Rated 4 out of 5 stars

Had the product as promised but I didn’t need it anymore as my partner found same product a lot cheaper on a different site. I rung the store and was told to refuse the delivery which I did. However... See more

Company replied

Rated 5 out of 5 stars

After an excellent experience ordering from Fixings Sore I ordered a second product within a week of the first and on both occasions the after sales service was fantastic including the excellent comm... See more

Company replied

Rated 5 out of 5 stars

great website, easy to find just what you require. Also at a decent price. Definitely recommend and use again.

Company replied

Rated 5 out of 5 stars

Great service. I ordered at dinner time and received it at breakfast the next morning. Product was just as described. Very satisfied.

Company replied

Rated 5 out of 5 stars

Quick delivery and easy online ordering process. Looks like a quality product, I haven't actually used it yet.

Company replied

Rated 5 out of 5 stars

I had an issue with a delivery but Josh sorted it quickly and with no hassle. I really appreciated the service.

Company replied

Rated 5 out of 5 stars

Great servise. Sent materials for the next-day delivery with no extra charge. I highly recommend them.

Company replied

Rated 5 out of 5 stars

A handy w/shop vacuum. Next day delivery when ordered B4 12;00 on the 27/8/25..mmmmh Item arrived on Friday 29/8/25. Though I don't think that is the fault of the shop.

Company replied

Rated 5 out of 5 stars

Fantastic service , great products at really good prices. I would highly recommend the site.

Company replied

Rated 5 out of 5 stars

Easy website to navigate . My item arrived very quickly, really happy with my purchase !

Company replied

Rated 5 out of 5 stars

Josh went above and beyond with my order, giving frequent updates. Very helpful and excellent customer service.

Company replied

Rated 5 out of 5 stars

They were easy to deal with and my products were received within a couple of days , great service, and price

Company replied

Rated 5 out of 5 stars

Working away from home needs fixings asap to job site great service

Company replied

Rated 5 out of 5 stars

Easy to order, no delays and prompt delivery service. Kept updated on delivery service.

Company replied

Rated 5 out of 5 stars

Legendary experience. These guys got the goods to keep you grinning.

Company replied

Rated 3 out of 5 stars

Ordering was nice and straightforward. But unfortunately the box the levels were in was quite bashed, which was very disappointing as this is an 18th birthday present for our grandson. The levels in t... See more

Company replied

Rated 5 out of 5 stars

Item arrived as expected, quick turn round,would use this seller again.

Company replied

Rated 4 out of 5 stars

I would give Fixings Store 5 stars for their service, but I've knocked a star off due to a slow delivery service from FedEx (sorry about that, but the whole E2E service is important).

Company replied

Rated 1 out of 5 stars

Beware these are scammers. I bought an impact driver about a month ago. It still hasn't arrived. I tried to contact them to refund me, but they don't respond in any way. Be careful, I strongly do not... See more

Company replied

Rated 5 out of 5 stars

Order dispatched quickly and a very competitive price for the paslode nails

Company replied

Rated 5 out of 5 stars

Excellent product, just what I needed. Would certainly order again.

Company replied

Rated 5 out of 5 stars

excellent price and next day delivery - will be using again

Company replied

Rated 3 out of 5 stars

I was very happy until I saw the price dropped significantly the day my jigsaw was delivered. Other the that it was very fast and efficient service. It was cheap though apparently it could have been c... See more

Company replied

Rated 5 out of 5 stars

Excellent communication fast delivery easy to deal with , all in all a very positive experience . I would recommend this company to my colleagues and friends

Rated 4 out of 5 stars

Ordered a paslode nail gun which came next day morning delivery very happy with quick delivery

Company replied

Rated 5 out of 5 stars

Great price quick delivery many thanks, happy customer 👍

Company replied

Rated 2 out of 5 stars

I placed an order on 21st April 2025, expecting timely delivery. Unfortunately, after waiting two weeks without receiving any updates, I had to follow up myself to find out that my items had bee... See more

Rated 5 out of 5 stars

Great the had the product I needed at a great price and posted same day and arrived on time. And will be using again.

Company replied

Rated 5 out of 5 stars

Ordered insulation washers on Tuesday night and were delivered to North Aberdeenshire the next day

Company replied


Company details

  1. Tool Store
  2. Do-it-Yourself Shop
  3. Drilling Equipment Supplier
  4. Electrical Equipment Supplier
  5. Hardware Accessories Store
  6. Home Improvement Store

About Fixings Store

Written by the company

Welcome to Fixings Store, your one-stop destination for all your fixing and home improvement needs. We are an online business dedicated to providing fixings, power tools, hand tools and home improvement accessories. With a wide range of shopping departments and a commitment to customer satisfaction, we strive to be the go-to platform DIY requirements.

Our History

Born from our 20,000sq/ft premises in Ashford, we come from a business group with over 30 years of experience distributing fixings and construction consumables to some of the largest national infrastructure projects of recent times. We even manufacture our own goods such as drill bits, cutting discs and screws!

Our customer base is diverse, ranging from DIY enthusiasts to professional builders, contractors, and tradespeople. We serve homeowners and individuals looking to tackle home improvement projects, as well as construction companies and businesses in need of bulk fixing supplies. Our user-friendly website and streamlined ordering process make it easy for anyone to find and purchase the products they need with just a few clicks.

Our Values

At Fixings Store, we believe home improvement and the construction industry should not be at the cost of our planet. Energy usage, waste generation, air pollution, water consumption and habitat destruction are the adverse effects of building and renovations despite new regulations.

It’s our mission to bridge the gap between our customers and the environment by funding tree plants, carbon avoidance projects and renewable and nature-based projects with every order through our connected climate partners. Learn more about our current reforestation project here.

Our Vision

We have an ambitious vision for the next five years. Our goal is to establish ourselves as a leading and anchored name in the trade and home DIY sector, not only in the UK but also across Europe. We aim to be the go-to destination for individuals, businesses, and contractors seeking high-quality fixing products and services.

To achieve this vision, we are committed to providing some of the greatest buying and installation and tutorial guides available in the industry. We understand that navigating the world of fixings can be overwhelming, especially for those new to the trade or DIY projects. That's why we want to empower our customers with comprehensive guides that simplify the process of selecting, purchasing, and installing fixings. By offering expert advice and practical resources, we aim to enhance our customers' confidence and knowledge, ensuring they make informed decisions for their projects.

Why Fixings Store?

Written by the company

You Shop = We Plant 🌳
Many of us in Great Britain are worried about the impacts of climate change on future generations. Our reforestation commitment will connect our enthusiastic home renovators, contractors and tradespeople with the planet we build on, through simply shopping on our website.
Your New Trusted (and experienced) Supplier
Whilst we're a relatively new start-up digital business, we bring over 3 decades of experience and knowledge to our website and customers. In that time we've seen the market change with new techniques, practices and brands that have revolutionised the way the construction and DIY sector has operated.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

472 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Passload nail gun

I ordered a nail gun based on their availability, paid for a next day before noon delivery, when I called the next day to inquire about delivery time I was told that the tool was not In stock.

14 January 2026
Unprompted review
Fixings Store logo

Reply from Fixings Store

Hi Will,

First of all let me start off by saying I am very sorry to hear of your order experience with us. This is far from the standard we've set.

After looking into your order with my colleague Josh, I understand you purchased a nail gun from us with our website confirming there was stock available. You selected a before 12:00 delivery for the next day.

The delay was in fact caused by a warehouse mishap on failing to dispatch the item on the same day of receiving the order. This was down to human error. After speaking with Josh I do not know why you were advised there was no stock, we have 60 units in the warehouse, so it was not due to stock that caused the delay.

This was a genuinely mistake from us and we hold our hands up in this case. We are very sorry for the delay and hope that if you were to give us another chance in future, we would certainly love the opportunity to make things better on the second order.

Have a great weekend Wills and once again, my deepest apologies.

All the best,
Fixings Store

Rated 1 out of 5 stars

Sent the wrong item

Sent the wrong item. Supposed to be a semitransparent green vapour barrier to see stud timbers and sent black Dpm.
UPDATE: I’ve still not had a refund or had the incorrect item collected 11 days later (now Jan 24th). I have never complained about bad service before but this is ridiculous. SECOND UPDATE. I still haven’t had my refund or had the item picked up and returned and it’s the 31st of January. The last contact with Josh suggested DX couriers had been several times to for it but it has been outside our house under the ring doorbell since day one so this is a blatant LIE! No email confirmation of a pick up either. It’s only a roll of DPM so doesn’t require heavy lifting equipment. No contact from them for over a week now so further action will be needed if this isn’t sorted asap. Absolutely shocking.

11 January 2026
Fixings Store logo

Reply from Fixings Store

Good afternoon Glyn,

We're all very sorry to read your comments and see the chosen star rating for your order, and we really appreciate the frustration the mishap on your order caused.

I understand after speaking with Josh that we had a picking and packing error on your order. We will be organising a refund and proper rectification on the items if a replacement is required for you.

I appreciate you may be put off us now Glyn, but if you decided to give us another shot in the future please do reach out to us on info@fixingsstore.com and we will organise a little something for you on the next order.

Have a great weekend and our apologies once again.

All the best,
Fixings Store

Rated 5 out of 5 stars

Delivery issue - Sorted

I had an issue with a delivery but Josh sorted it quickly and with no hassle.
I really appreciated the service.

5 January 2026
Fixings Store logo

Reply from Fixings Store

Good afternoon Ben,

Many thanks for your star rating and comments. Josh is very appreciative of your kind words.

Have a fantastic rest of your week and we look forward to serving you again soon.

All the best,
Fixings Store

Rated 5 out of 5 stars

Good price and quick shipping

Good price and quick shipping

6 January 2026
Fixings Store logo

Reply from Fixings Store

Happy new year Mr Davis!

Many thanks for your star rating and feedback regarding your recent order. Have a fantastic weekend and we look forward to serving you again soon.

All the best,
Fixings Store 🔨🖥️

Rated 5 out of 5 stars

Very competitive price and great service

Very competitive price and great service

23 December 2025
Fixings Store logo

Reply from Fixings Store

Happy new year Sue! Many thanks for the glowing comments and star rating of us. We really appreciate it.

Have a fantastic weekend and we look forward to serving you again soon.

All the best,
Fixings Store 🔨🖥️

Rated 5 out of 5 stars

Definitely recommend this company!

Josh was really helpful, and upgraded the delivery to next day, and helped with the warranty process.

Great service, product arrived next day and pleased with it.

Definitely recommend buying from Fixing Stores, and also the chat line is live, no useless chatbot, great company.

22 December 2025
Fixings Store logo

Reply from Fixings Store

Happy new year Alan and thank you SO much for such wonderful feedback. This is so great to hear and Josh so happy to hear your comments.

Have a fantastic weekend and we look forward to serving you again soon.

All the best,
Fixings Store

Rated 5 out of 5 stars

Excellent product

Excellent product, just what I needed. Would certainly order again.

7 December 2025
Fixings Store logo

Reply from Fixings Store

Many thanks your order with us as well as this wonderful feedback and star rating, G Ivey!

Have a fantastic weekend and we look forward to serving you again soon.

All the best,
Fixings Store

Rated 5 out of 5 stars

Fast Delivery

Fast Delivery, great service

9 December 2025
Fixings Store logo

Reply from Fixings Store

Many thanks for the feedback and star rating!

Have a great weekend and we look forward to serving you again soon.

All the best,
Fixings Store

Rated 1 out of 5 stars

Have NOT had the delivery

Have NOT had the delivery, might be FEDEX but they said address was wrong so nothing delivered needed the items for Monday

3 December 2025
Fixings Store logo

Reply from Fixings Store

Hi Michael, we’re really sorry to hear about the delivery issue. We understand how frustrating that must have been, especially when you needed the items for Monday.

After reviewing the order with FedEx, it appears there was an addressing error on the courier’s side which caused the delay. Although the order was placed with our standard delivery service, we’re glad to see the parcel still arrived within 2 working days once the issue was corrected despite the delivery address issue.

All the best,
Fixings Store

Rated 5 out of 5 stars

I needed fixings

I needed fixings
They had fixings
the price was good
the postage was quick
I am very happy
I can nail things to things now! job done

27 November 2025
Fixings Store logo

Reply from Fixings Store

You wrote a review
We read the review
The stars were five
The happiness is mutual
Go forth and nail things to things!
(Just watch your thumbs)
Job done.

All the best,
Fixings Store 😉

Rated 5 out of 5 stars

Great price

Great price. Great service and delivered as described.

24 November 2025
Fixings Store logo

Reply from Fixings Store

Many thanks for the star rating and comments Barry - glad to hear it arrived on time with great prices and service! 🌟

Have a great week and we hope to see you again soon.

All the best,
Fixings Store

Rated 5 out of 5 stars

Easy to order fast delivery

Easy to order fast delivery, real good price including delivery

26 November 2025
Fixings Store logo

Reply from Fixings Store

Thanks a bunch for the great review! Glad to hear ordering was easy and the delivery hit the mark. Always good to know our prices are doing their job too! Appreciate you choosing us 🙌

Have a great week,
Fixings Store

Rated 5 out of 5 stars

Almost £30 cheaper than screfix

Order almost £30 cheaper than screfix - arrived on time delivered by fed ex

22 November 2025
Fixings Store logo

Reply from Fixings Store

Really appreciate the review! Great to hear we saved you a solid chunk compared to Screwfix and got everything to you on time.

Thanks for ordering with us 🙌

See you again soon,
FIxings Store

Rated 4 out of 5 stars

5* Fixings Store, 3* FedEx.

I would give Fixings Store 5 stars for their service, but I've knocked a star off due to a slow delivery service from FedEx (sorry about that, but the whole E2E service is important).

20 November 2025
Fixings Store logo

Reply from Fixings Store

Thanks so much for the review! Really glad you were happy with our service. Sorry to hear the delivery was a bit slower than expected. We’re always working on tightening that up.

Appreciate the honest feedback and for choosing Fixings Store 🙌

All the best,
Fixings Store

Rated 3 out of 5 stars

slow delivery of goods

delivery of goods took a while, payment taken quickly though !

19 November 2025
Fixings Store logo

Reply from Fixings Store

Hi C P Johnson-Firth, I am very sorry to hear of your feedback and 1-star rating. This is far from the experience we want for our customers.

I have tried to locate your order within our system but I can't find details on the name provided and I do not see a reference against your review. Please reach out to us directly on sales@fixingsstore.com with your order number and we shall act as a priority to get this resolved for you.

All the best,
Fixings Store

Rated 5 out of 5 stars

Great price and service

Great price, delivered next day, very pleased

20 November 2025
Fixings Store logo

Reply from Fixings Store

Thanks for the 5 stars! Great to hear you got a solid price and next-day delivery hit the spot.

Really appreciate you choosing Fixings Store 🎉


All the best,
Fixings Store

Rated 5 out of 5 stars

Legendary experience

Legendary experience. These guys got the goods to keep you grinning.

8 September 2025
Fixings Store logo

Reply from Fixings Store

Heroes don’t wear capes; they order their fixings from us!

Thanks for the legendary review! We’ll keep the goods coming if you keep the grinning going!

Rated 5 out of 5 stars

Good experience

Good selection, rapid delivery by a reputable delivery company

11 November 2025
Fixings Store logo

Reply from Fixings Store

Thanks ever so much for the star rating and feedback! Glad to hear it arrived punctually from our couriers.

Have a great weekend and we're looking forward to serving you again soon.

All the best,
Fixings Store

Rated 5 out of 5 stars

Fast and efficient service would use…

Fast and efficient service would use again

10 November 2025
Fixings Store logo

Reply from Fixings Store

Hi Alan, many thanks for your star rating and comments. Glad to hear your order arrived quickly.

Have a great weekend and we look forward to serving you again soon.

All the best
Fixings Store

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look