Ordered a part.1 week later, emailed about order status, and they said they just cancelled my order? No reason, just cancelled it. Called and got a hold of no one. ZERO stars on customer support.
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See what reviewers are saying
Awful customer service that doesn't answer questions. Bought 2 of the same screens a few months apart, both received broken. Would not give refund/replacement under any circumstances. Don't waste you... See more
Just bought a Pixel 3A screen there. The screen has less resolution than the OEM and becomes unresponsive after a couple minutes of prolonged usage. This is probably yet another drop-shipping compa... See more
Product arrived damaged. immediately sent photo of the damage before shipping out and was told to return it (you have to pay for return shipping btw, joy) few days go by and they acknowledge... See more
Company details
Information provided by various external sources
Find brand new smartphone and tablet replacement screens and parts at affordable prices. DIY repair resources including tools, videos, and teardown guides.
Contact info
American Pacific Drive 1445, 89074, Henderson, United States
- fixez.com
The way they response to their customer…
The way they response to their customer is so careless, the replacement screen has a crack and I want to ask replacement and do an upgrade if possible, They are so confidence that all parts are tested and inspected before they are shipped and will not accept any physical damaged parts event if it is defective, So in other way, is that mean that they will not responsible for anything after they shipped your product regardless anything (I am in the business too, somehow we make error too). Ooo OK I got it. So it is depend on your luck guys ... Btw I bought from them before and have no problem so I was lucky at that time but this time I was not lucky enough I guess...
6 September 2020
Unprompted review
Very disgusting customer service.
Very disgusting customer service.
I ordered twice, never again. They will never send you an invoice to your e-mail. So you will never have any proof you bought something or what you bought from there unless you pay with PayPal. Only way I got any info from Fixez.com was through opening a complaint in PayPal. Thats the only way I even got a tracking number so I could contact the shipping company to start dealing with import fees. I am just disappointed with the customer service I received, cause rather than helping me, the companys "support people" tried to blame me (said that i would rather open a complaint than pay import fees - thats not true, cause i cant pay import fees when i dont even have the tracking number).
Only buy if you want their customer "support" to blame you for their incompetence.
4 September 2020
Unprompted review
I am happy with the service of Fixez
3 September 2020
Unprompted review
The package they sent me was defective
The package they sent me was defective, then told me that when I send it back they will give me a refund. They received it, and said that it was damaged in transit, and that there will be no further actions. So I’m not out $150
23 August 2020
Unprompted review
Very timely and nice attitude
21 August 2020
Unprompted review
Great company works with you
19 August 2020
Unprompted review
The service received was very good
19 August 2020
Unprompted review
You are doing just great
19 August 2020
Unprompted review
I got the best service for my money
5 August 2020
Unprompted review
You get value for your money
4 August 2020
Unprompted review
Sent used phone screen. Stolen funds
Sent used phone screen. Item supposed to be new. They issued RMA and now refuse to refund. I have photo proof that I never attempted to install the screen. Stealing money from consumers and blaming them for damage. Check southern nevada BBB page. 41 complaints just like mine in the last 3 years.
4 August 2020
Unprompted review
I received my replacement screen in a…
I received my replacement screen in a timely fashion.
3 August 2020
Unprompted review
The prices are fantastic
3 August 2020
Unprompted review
Thank you guys for sending my order in…
Thank you guys for sending my order in time
29 July 2020
Unprompted review
Had an amazing time ordering with Fixez…
Had an amazing time ordering with Fixez the name really fits you guys
29 July 2020
Unprompted review
Good website with a nice amount of…
Good website with a nice amount of products
28 July 2020
Unprompted review
Easy navigation
28 July 2020
Unprompted review
Most excellent
22 July 2020
Unprompted review
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