Good professional work although missed one small piece of work that had been agreed. Also kept car for what seemed an excessive amount of time for what seemed a relatively minor repair.
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See what reviewers are saying
They picked the car up and brought it back when it was finished. Communications were good and it was an easy process. The car was clean when they brought it back and they explained everything they ha... See more
Had my car repaired by this company recently and honestly couldn’t fault the service. Friendly and efficient from drop off to pick up. Polite service, kept me informed via regular phone calls with... See more
From start to finish, the service was exceptional. All of the staff at Autodoc were friendly and really cared about their job. The work was finished a week before I originally asked for and the vehicl... See more
Company replied
Company details
About Fix Auto UK - Fix Auto West Norwich
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
4 to 6 Whiffler Road, NR3 2BH, Norwich, England, United Kingdom
- 01953 454181
4.7
Excellent
53 reviews
Asks customers to review
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Easy accident repair
They picked the car up and brought it back when it was finished. Communications were good and it was an easy process. The car was clean when they brought it back and they explained everything they had done
23 July 2026
Courteous and efficient.
Courteous and efficient.
The repair did take a while but with a courtesy car, not a problem.
29 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very impressed
Very impressed. Was kept informed and updated throughout the repair process. Car was collected and delivered on time. Highly recommended.
21 July 2026
Reply from Fix Auto UK - Fix Auto West Norwich
Hi Mark,
We are so pleased to hear you were impressed with our service! It's wonderful to know we kept you informed and updated throughout the repair process, and that your car was collected and delivered on time. Thank you for your recommendation.
Exceptional from start to finish
From start to finish, the service was exceptional. All of the staff at Autodoc were friendly and really cared about their job. The work was finished a week before I originally asked for and the vehicle looks brand new. Could not fault them at all, 5 stars!
15 July 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto West Norwich
Hi Jamie,
We truly appreciate your wonderful feedback! We're so pleased to hear that our service, from start to finish, met your expectations. It's great that we could complete the work ahead of schedule and that your vehicle looks brand new.
Fix Auto - Car Repairs
Good professional work although missed one small piece of work that had been agreed. Also kept car for what seemed an excessive amount of time for what seemed a relatively minor repair.
29 June 2026
Reply from Fix Auto UK - Fix Auto West Norwich
Hi James,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you were dissatisfied with the work provided and that we did not meet your expectations.
Customer satisfaction is extremely important to us, and we take all feedback seriously. We would appreciate the opportunity to better understand your concerns and discuss how we can make things right.
Please contact us directly at westnorwich@fixauto.co.uk with further details so we can investigate the matter and work towards a suitable resolution.
We value your business and hope to have the chance to restore your confidence in our services.
Prompt and efficient
12 June 2026
Great pre repair communication and…
Great pre repair communication and lovely reception staff. Great after sales, resolving an issue after the repair.
8 May 2026
Reply from Fix Auto UK - Fix Auto West Norwich
Hi,
We are glad you had a good experience through the repair process however if there is an issue you need resolving we are more than happy to take a look. We haven't had anyone come back to us with an issue recently and can't locate any details in our system using the name on this review so are unable to contact you or figure out which car/repair this relates to. Please can you give us a call on our normal number or call in to the office so we can take a look and get the matter resolved for you.
All you could ask for.
Good communication, friendly staff, work was of a high standard. Absolutely no complaints.
8 May 2026
Reply from Fix Auto UK - Fix Auto West Norwich
We are very pleased you had a good experience with us, always nice to hear :)
Excellent service
My car was presented back to me in excellent condition. Repair and paint match is fantastic. Staff very friendly and helpful.
1 May 2026
Reply from Fix Auto UK - Fix Auto West Norwich
Thank you for the review, great to hear you are happy :)
Reply from Fix Auto UK - Fix Auto West Norwich
Hi Sue,
Thank you for your fantastic 5-star review! We are so pleased to hear that you experienced excellent, efficient, and customer-focused service throughout your experience with us.
They was very helpful with any…
They was very helpful with any questions and the staff was friendly and the work completed was great and quick
2 April 2026
They provided frequent update and kept…
They provided frequent update and kept to expected completion date
30 March 2026
Great service thanks
12 March 2026
Great experience
Great experience, well informed and car was collected and delivered back. Thank you
13 February 2026
Excellent service very pleasant and…
Excellent service very pleasant and professional customer service and support kept updated every step.The results were outstanding Very impressed with everything
28 November 2025
Great workmanship 5 stars !
Car looks the best it ever has in my ownership !
The work on the car was repaired to a very high standard
Cleaned so good it looks new
Definitely worth 5 stars in my view
4 November 2025
Recommend Fix Auto
Recommend Fix Auto - everyone involved in the repair of my car were brilliant - lots of communication so I knew what was happening and the car was returned to me as good as new - thanks to everyone at Fix Auto
23 October 2025
The company were so very helpful
The company were so very helpful, communicated everything very well and kept me informed
30 October 2025
Fantastic experience so far
Fantastic experience so far. Car has just been dropped off after only a week, shinier than it was before the plonker hit it when it parked. Looks like a new vehicle. Everyone was lovely and kept me informed throughout the process.
22 August 2025
Unprompted review
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