Very pleased with the excellent accident repair perform by Fix Auto. My car, although driveable, was collected by a recovery truck and was checked for any non-accidental damage prior to collectio... See more
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Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... See more
Company replied
Great pick up, service and delivery with great communication throughout. Some of the best staff I have come in to contact with. Thanks
After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress fre... See more
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Company details
About Fix Auto UK - Fix Auto Rochester
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Main Road, Chattenden, ME3 8LL, Rochester, Kent, United Kingdom
- 01634 253211
4.7
Excellent
504 reviews
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Extremely poor service
Extremely poor service. My insurance company sent my car to them for bodywork repairs, but it was returned with a damaged internal screen. I’ve since been quoted £6,000 by the manufacturer for a replacement. They refused to accept responsibility for the damage, leaving me out of pocket.
While the original repair work and communication were good, the overall experience has been overshadowed by this issue. I’m now facing a larger bill than the initial repair, which is completely unacceptable. I would strongly advise against using this company.
28 February 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Rochester
We're sorry this experience has left you feeling let down, that's never the outcome we want for any of our customers.
We're glad to hear the repair work and communication throughout the process met your expectations.
We looked into this thoroughly, reviewing all the evidence alongside everyone involved. Based on what we found, we weren't able to link the screen issue to the repair itself, which is why we couldn't accept responsibility and your insurer dismissed the complaint against us. We understand this outcome will feel frustrating, but we take every customer concern seriously and investigate each case seriously before reaching a decision.
Thank you for taking the time to share your feedback, even when the outcome wasn't the one you were hoping for.
Car repair
The repair is of an excellent standard and the updates were very good. Thank you. I would with no hesitation recommend Fix Auto to anyone for there repair.
22 April 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Very professional
Very professional, handy delivery service and thank you for cleaning my car as well!
13 April 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Vehicle pick up and delivery
Vehicle pick up and delivery, and I was kept updated of progress. The vehicle was washed and hovered before delivery. Cant fault the service I received.
10 April 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Excellent bodywork, but questionable security policies
I recently used AutoFix for bodywork repairs and had a largely positive experience regarding the craftsmanship, though I have significant concerns regarding their vehicle security protocols.
The Pros:
The entire logistical process was seamless. They provided a door-to-door service, picking up my vehicle and dropping off a courtesy car, then reversing the process eleven days later once the repairs were complete. The staff members were polite, helpful, and ensured everything went according to plan.
As for the repair itself, the repairs to the bodywork are nearly invisible. The only minor blemish is a small piece of debris caught under the door edge protection tape, which creates a slight bubble, but otherwise, the finish is excellent.
The Cons:
Unfortunately, the presentation of the car upon return was disappointing. It was returned covered in a thick layer of dust—enough that I could write my name in it. Additionally, there were lines of cream-colored polishing paste left along the door edge protection tape on two doors, which I had to carefully buff off myself.
Major Security Concern: Tracker Deactivation
The most concerning aspect of the service is a garage policy that I was not informed of beforehand: drivers disable factory-installed trackers during transit and throughout the repair period.
I only discovered this because my manufacturer’s app kept alerting me to open and unlocked doors. Upon checking the app to turn off notifications, I realized the GPS location still showed the car parked at my house, despite it being at the workshop several miles away. The garage disables the tracker before driving the car away and does not reactivate it until the car is returned to the owner.
I can find no legitimate reason why a repair center would need to disable a customer's security tracker, especially while employees are going to be driving it.
Final Verdict:
While the repair quality is high, the lack of transparency regarding the tracker is suspicious. If you choose to use AutoFix, I strongly recommend:
1. Recording your mileage accurately before pick-up.
2. Placing a hidden secondary tracker (like an AirTag) in the vehicle.
3. Confirming their security policies in writing.
It is a shame that a "painless" service was overshadowed by such an unusual and unexplained privacy policy.
10 April 2026
Reply from Fix Auto UK - Fix Auto Rochester
Dear Mr Cragg, we're sorry you think we have not given you the service you think you deserve, but as we have proved from the evidence you gave us, we were not in possession of your vehicle for the journeys you have queried as they were before and after we collected or dropped your vehicle back to you. We have also proved the inaccuracies with your other statements, such as disabling your tracker which we did not do.
Therefore we respectfully request you either remove these comments or take down the review entirely, as some of your comments are at best false and most likely libellous and defamatory, which may result in us looking to take legal action against you should there be any detrimental effect on us due to your comments.
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
After having a non fault accident I was…
After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress free. Never was I left wondering what was going on with my car as I was always kept informed and up to date. A special thank you to mark, the driver and Stewart the mechanic who really made me feel like my car was in the right hands.
24 March 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Would recommend
Fix Auto were appointed to fix my car through my insurance company. They were efficient and were able to collect my car and drop it off at the courtesy car company which was very helpful.
11 March 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
The staff when I spoke to them were…
The staff when I spoke to them were very nice and friendly, unfortunately my repairs took 2 months and I had no contact for an entire month
17 March 2026
Reply from Fix Auto UK - Fix Auto Rochester
Apologies for the lack of communication, which we have looked into and will contact you about. However, as you know, the delays were caused by some parts being on back order. Kind regards Fix Auto Rochester
Fix repaired my van well and their…
Fix repaired my van well and their staff were friendly and helpful.
6 March 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Thank you for repairing my car
Thank you for repairing my car. I appreciate your help and support throughout the process.
The car looks good overall. However, I noticed a slight noise when driving after the repair.
4 March 2026
Reply from Fix Auto UK - Fix Auto Rochester
Good morning, thank you for taking the time to give us a good review. I have asked the team to contact you regarding the noise. Many thanks Fix Auto Rochester
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Recent repair
Excellent communication plus informative regarding work to be carried out. Service was excellent. I would highly recommend.
5 March 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Highly recommend
Fix Auto UK went above and beyond taking good car of my car. Not only did they repair the damage, they thoroughly cleaned it inside and out, including the moss I'd let grow on the windows! Very impressed with their service. Great communication.
6 March 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Well updated
They keep you informed about what happening with your car also when they expect to finish repairs. If any thing changes they let you know. Polite and let you know when coming with courtesy car or bring your car back.
3 March 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Repairs was done to the highest…
Repairs was done to the highest standard
Very helpful and friendly staff, easy communication, highly knowledgeable,
Definitely recommend
26 February 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Great experience
Great experience! The team was friendly and professional, and they kept me updated throughout the repair process. The work was completed on time and my car looks great now. I really appreciate the stress free service.
24 February 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
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