Seamless repair work. Communication was great and work was great also. Can’t tell my car was damaged. Would recommend highly.
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See what reviewers are saying
Good service, ..however since repair i have had a constant tyre pressure problem, I think when they changed alloys, the sensors were not connected properly. So now the tyre pressure do not show. So... See more
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They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to... See more
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I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
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Company details
About Fix Auto UK - Fix Auto Park Royal
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.0
Great
330 reviews
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They did a good job but I had to…
They did a good job but I had to constantly chase and I though charges seemed very high
28 April 2026
Reply from Fix Auto UK - Fix Auto Park Royal
Hi, Mr Symmons,
I'm happy you were very satisfied with the repairs.
Apologies for the delay, which was due to a part that was on back order. We informed you as soon as we had an update from the part suppliers.
Faultless bodywork
The staff were all very friendly and clear. The repair is extremely well done. We would give five stars but something got lost between the garage and the engineers and we didn’t know what was happening for four weeks before the repair started, which caused unnecessary stress.
2 April 2026
Reply from Fix Auto UK - Fix Auto Park Royal
Helen ,
We're glad the staff were friendly and the repair was well done. We appreciate your four-star review.
JONATHAN JOHN THOMAS, Fix Auto UK
Excellent service throughout and…
Excellent service throughout and exceptional quality of repairs
25 February 2026
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Paul ,
We appreciate you taking the time to leave us a 5 star review. We are happy to hear you received excellent service and quality repairs.
JONATHAN JOHN THOMAS, Fix Auto UK
Repairs undertaken speedily and car…
Repairs undertaken speedily and car returned in clean condition
5 March 2026
Reply from Fix Auto UK - Fix Auto Park Royal
D Cenan,
We're happy to hear that your repairs were completed quickly and that your car was returned to you in a clean condition. Thank you.
JONATHAN JOHN THOMAS, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Park Royal
Miss OLGA,
We're happy to hear that the car repair was completed perfectly. Thank you for your positive feedback; we appreciate it.
JONATHAN JOHN THOMAS, Fix Auto UK
Nissan Juke
Andre – thank you for truly going above and beyond. I realised I’d left my phone in the vehicle and rang just two minutes before closing, and you still took the time to help. It’s small actions like that which really set a business apart – the quality of its staff makes all the difference.
One thing I would suggest to other customers is to double-check with the company that all QA checks have been completed before collecting the vehicle. The process is very thorough, which is reassuring, but it can be frustrating if you arrive before everything has been signed off. A quick confirmation call saves time.
Andre was exceptionally professional throughout. He’s a real asset to the company – knowledgeable, courteous and proactive. People like him deserve recognition and investment. Don’t let that talent go – support his progression. A genuinely solid individual.
27 February 2026
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Daniel,
We appreciate your positive feedback and are so glad you had a great experience. We're happy to hear that Andre went above and beyond to help you retrieve your phone. We value your suggestion about confirming QA checks and will consider it.
Thank you for recognizing our team member's professionalism; we will certainly take note of your comments.
JONATHAN JOHN THOMAS,
Fix Auto UK
Wasn’t happy with the whole process
Wasn’t happy with the whole process, delays , no or very little communication, a lot of chasing on my part, also on pick up yesterday found a lot of errors with the repair they should have been picked up by quality control , not sure how they process the quality side. Returned back to garage to replace the correct stickers and level them and speak to the workshop manager , half satisfied with feedback but just wanted to leave this behind me now and get back to some sort of normality with work. Questioned the left door if it had been touched as my previous pictures showed up discrepancy's, I was told the left side door hadn’t been touched at all. Spoke to the insurance which clearly says on the engineers report some remedial work was done on the left door, Yesterday as I got to a job, on mt rear door my lower fake ext lock looked slightly bent and the cover had come off , probably whilst driving, I was shocked to see that the door they said hadn’t been touched had a FAKE lock cut into my existing door , glued in and the cover RIVERTED in!!! Already I noticed rust brown marks around the rivets . Emailed and called the workshop for answers - will wait to see the answers on this one! Do I take it to Vauxhalls to pay a fee to inspect all there work? And do you have to do that, very upset and let down , it’s either communication problems they have or inexperienced workers let loose on customers vehicles and obviously not checked throughout by senior engineers due to being too busy.
Called my insurance and the company dealing with it to remind them of my conversation before the van went in, they told me this garage is accredited and have had no complaints , so am I the first?.
I’m awaiting a call back or some kind of explanation of what has happened , truly shocked which I’ll update this page accordingly.
11 February 2026
Reply from Fix Auto UK - Fix Auto Park Royal
Stam Stamatiou,
We regret to hear about the delays, communication issues, and repair errors you experienced. We appreciate you bringing these concerns to our attention. We'll review our processes to improve communication, timeliness, and quality control. Thank you for your feedback.
JONATHAN JOHN THOMAS, Fix Auto UK
Repair work was excellent and timely
Repair work was completed in good time and to a very high standard. Communication was clear and helpful with experienced and knowledgeable staff.
6 February 2026
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Rahul,
We appreciate you taking the time to leave your feedback!
We are happy to hear that you were very satisfied with our team and the quality of their work.
Jonathan Thomas
Office and customer relations manager
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Park Royal
MP,
We appreciate your fantastic review and are so pleased to hear that you were happy with the repair work that we completed for you.
JONATHAN JOHN THOMAS, Fix Auto UK
Fix Auto never kept me up to date with…
Fix Auto took a bit long to fix my vehicle.But i was fully satisfied with the work that they carried out on my Vehicle.
22 January 2026
Reply from Fix Auto UK - Fix Auto Park Royal
Patrick Mckellar,
We appreciate your feedback and apologize for the issues you experienced. We're sorry about the lack of communication, the fuel and battery issues, and the delay in completing the work. We'll review your case to see how we can improve our service.
JONATHAN JOHN THOMAS, Fix Auto UK
The repair was excellent and smoothly…
The repair was excellent and smoothly organised.
The only minor remark is the relatively large duration of repair (around one month) due to Christmas break, which delayed the delivery of repair parts.
9 January 2026
Reply from Fix Auto UK - Fix Auto Park Royal
Petr,
We're happy to hear that the repair was excellent and smoothly organized. We acknowledge the longer repair time due to the Christmas break and appreciate your feedback.
JONATHAN JOHN THOMAS, Fix Auto UK
Very good service very satisfied Thank🙏…
Very good service very satisfied Thank you ..🙏
8 January 2026
Reply from Fix Auto UK - Fix Auto Park Royal
Mr Bhatt,
We are very happy to hear that you were satisfied with our service. Thank you for your positive feedback and for taking the time to share.
Jonathan Thomas
Office and customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Kate
We are happy to hear that you found our team efficient, helpful, and polite. Thank you for your positive feedback!
Jonathan Thomas
Office and Customer Relation Manager
The initial experience let down the rest
The initial experience was not good. I wanted to use a fix auto near my house but i was given one over an hour away. It took them ages to release a courtesy car (over a week) although this is a combined process with the pick up company Fix Auto and the insurance company. It thwn took them over 6 weeks to do the work. The communications around the cost of the work was poor. The work they did seems to be ok and once the car was with the engineering team the process was much smoother. But the initial stages were very frustrating and set a bad example from the off.
5 December 2025
Reply from Fix Auto UK - Fix Auto Park Royal
We appreciate you sharing your experience. We're sorry the initial service fell short, especially regarding the location and courtesy car. We'll review our communication processes and the time it took to complete the work. We're glad the engineering team provided a smoother experience.
JONATHAN JOHN THOMAS, Fix Auto UK
Fixation embarrassed
Poor performance from start to finish.
Reception staff very good.
Management more interested in their own affairs rather than been focused on the job in hand.
1 December 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr. Armstrong,
Thank you for sharing your feedback. We’re sorry to hear about the experience you had and appreciate you acknowledging the helpfulness of our reception team.
It’s important to clarify that this was an insurance-authorized repair, and we are required to follow the instructions provided by Auxillis, who manage the claim. Our engineers can only proceed with work that has been approved by them, and we do not have the authority to override those decisions.
We completely understand your frustration; however, the cancellation of the claim by Auxillis meant we were unable to carry out the repairs.
This situation was beyond our control, and we regret that it has caused inconvenience.
Your concerns are valid, and we encourage you to raise them directly with your insurance provider, as they ultimately dictate the scope and approval of the work.
Thank you for your understanding.
Kind regards,
Jonathan John Thomas
Fix Auto Park Royal
I had a good experience at Fix Auto…
I had a good experience at Fix Auto Park Royal.
The service meets my expectations.
14 November 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ralph
We're happy to hear that you had a good experience with us. We appreciate you taking the time to leave us your feedback.
Jonathan Thomas
Office and customer relations Manager
Fix Auto Park Royal
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Гриша Злой
We're happy to hear that our repairs met your expectations.
Thank you for sharing your positive experience with us!
Jonathan Thomas
Office and customer relations Manager
Fix Auto Park Royal
Good service
Good service, clearly explained about all repairs and parts. Very friendly staff.
12 November 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Joanne
We appreciate your positive feedback! We're happy to hear that you were pleased with our clear explanations and the friendliness of our staff.
JONATHAN JOHN THOMAS,
Office and customer relation Manager
Fix Auto UK
Excellent Work!
The service was excellent from start to finish. Communication was clear and efficient, and the entire transaction was completed promptly and smoothly.
27 October 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Nova
We appreciate you sharing your positive experience! We're so glad to hear that you received clear, efficient communication and prompt, smooth service from start to finish.
JONATHAN JOHN THOMAS,
Office and customer relation manager
Fix Auto UK
Great Customer Service
They kept me up to date on my repair. Repair work was fantastic and great customer service and very helpful and friendly. Would recommend them and use again myself
3 November 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Grace,
We appreciate you taking the time to leave us a review! We're happy to hear that you were pleased with our communication, the repair work, and the customer service.
Jonathan Thomas
Office and customer relation Manager
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