I took my car into the garage for a body work repair. The examination was very thorough and I was able to get the work done promptly. My insurance company and Fix Auto worked together seamlessly to... See more
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Genuinely made my day with a visit to this place. Couldn’t have asked for better customer service - nothing was too much trouble and it was refreshing to be greated with a “can do” attitude. Professio... See more
Company replied
Wow - to say I’m pleased is a total understatement! From initial contact to picking up the car was absolutely flawless. Expert help & advice, friendly, attentive service - really felt looked after. Th... See more
Company replied
After having an accident in my vauxhall Crossland, Loughborough auto fix kept us informed all the time. Unfortunately it took 7 months for a couple of the parts to become available but we either got a... See more
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Company details
About Fix Auto UK - Fix Auto Loughborough
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
9a Messenger Close, LE11 5SR, Loughborough, Leicestershire, United Kingdom
- 01509 631838
4.7
Excellent
449 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Fix Auto UK - Fix Auto Loughborough
Good morning,
Thank you for your review, we are always glad to hear that our teams hard work has paid off. I will share with them.
Kind regards
Faye
Great reception staff
Once again, the ladies in the office/reception were helpful, friendly and professional. The work was done promptly.
7 December 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Ms Agar,
Thank you so much for leaving us a second review! I have shared with the team who are always grateful for feedback.
Have a lovely Christmas.
Kind regards
Faye
I was informed of progress throughout
28 November 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, thank you for taking the time to leave us a review, we are glad to hear you were impressed with the service.
Kind regards, Faye
Very good garage
Very good garage. Kept us informed and were very helpful when I called .
27 November 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, thank you for your review, we are glad to hear that you were happy with the service.
Kind regards
Faye
Staff very attentive and helpful
Staff very attentive and helpful . Good job done . Thk you
16 November 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good afternoon, Thank you for taking the time to leave us a review. I have shared your feedback with them.
Have a lovely weekend
Kind regards, Faye
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Ms Standen, thank you for taking the time to leave us a review. We are glad to see you are happy with the repairs to your vehicle.
Kind regards, Faye
Good fast service
Good fast service, ladies on reception friendly and helpful. Car pickup and drop-off most helpful.
26 October 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, Thank you for your review David. I will share with the team, who will be happy to here you were impressed with the service provided.
Kind regards
Faye
Excellent job.
15 October 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Glenn, Thank you for your review. We are glad to hear you were happy with the service you received!
Kind regards
Faye
Nothing was too much trouble for these…
Nothing was too much trouble for these guys, with an exceptional level of coms and most importantly work was completed to a high standard.
27 September 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, thank you for leaving us some feedback on your recent experience with us. We are glad to see you were impressed with the service, our team love to hear that their hard work has paid off!
Have a lovely weekend, Faye
I found the staff very helpful and…
I found the staff very helpful and personable. The service was quick and to a high standard.
27 September 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Ms Cooper, thank you for your review and comments. We are glad to hear that you were happy with both the service and the repairs. I have shared your comments with the team who are always to hear customer feedback.
Have a lovely weekend!
Kind regards, Faye
excellent customer service from the…
excellent customer service from the team and the workmanship on my car is great thank you
18 September 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, Thank you for your review and rating. I have shared your feedback with the team who are always grateful to hear back from happy customers.
Kind regards
Faye
They did a fantastic job on my accident…
They did a fantastic job on my accident damaged car. Great customer care friendly staff. My car came back to me quickly and spotless inside and out. Would highly recommend.
14 September 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
Good Morning Ms Parkes, thank you for your review! We are pleased to hear that you were happy with the service and the repairs you received from us. I will share this with the team.
Kind regards
Faye
Great work!
Work was performed to an excellent standard, and the customer service was good, my only 'moan' would be the level of communication through the process as my car was in for over 6 weeks and it always seemed to be me that had to make contact to get updates.
31 August 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Mr Lisser, thank you for your review. We are happy to see that you were happy with the repairs and the service in general. We are sorry to see that we didn't seem to fulfil our usual level of communication however, and apologise for this. This feedback has been shared with the team.
Kind regards
Faye
Good communications
4 September 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, thank you for your review. We are glad to hear that you were happy with the service you received, We have shared this with the team. Kind regards, Faye
Professional staff very helpful and…
Professional staff very helpful and polite great job done
13 August 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Mr Naylor, Thank you for taking the time to leave us a review! The team is pleased to hear that you were impressed with the service.
Please do remember us when your vehicle is due for its service and MOT as we also do these.
Kind regards, Faye
Perfect service
Perfect service for bodywork repairs on my discovery sport. Very friendly team. Couldn’t be more helpful. Speedy service and great end result. Kieran promised a quick turnaround and duly delivered and returned my car in great condition and clean. The ladies in the office were extremely helpful and polite. Between the office team and the guys collecting and returning my car, they made every effort to fit around my day which was extremely helpful and much appreciated. They kept me fully updated on progress. Would absolutely recommend fix auto uk in Loughborough and will no doubt be using them again in the future. Thanks to all the team. Tom
8 August 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Mr Mayfield, thank you for your fantastic review! I have shared your comments with the team including the ones that you have specifically mentioned, who are pleased you were so happy with their survice, and they very much appreciate you taking the time to leave a review.
Please remember us in the future for repairs/services or MOTs.
Kind regards
Faye
Thank you so much
Absolutely brilliant. Everyone was really helpful, and catered so well for my deafness. Communication was wonderful, and nothing was too much trouble. Louise - who came to collect my car - even spoke a bit of sign language, which was a lovely and unexpected bonus! Thank you so much.
17 July 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Ms Owen,
Thank you for your review! We are pleased to hear that you were happy with the service you received. I have shared this with the team, including Louise, who are grateful for your comments. Please do keep us in mind for future servicing or MOTs.
Kind regards
Faye
Took at least two weeks to get that van…
Took at least two weeks to get that van repairs started which was disappointing but then the works were completed quickly.
1 June 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, thank you for your review.
Looking at your repair, i can see it took over 2 weeks for your Insurance company to arrange the release of the vehicle to us from the recovery agent unfortunately, and following that the main source of delay was the arrival of parts. Which although we appreciate both are frustrating delays, they are both things that are out of our control unfortunately.
However, we are pleased to see that you were ultimately pleased with the outcome of the repairs, and should you have any issues or queries at all please do contact us directly.
Kind regards, Faye
Repair was good but customer service less so..
Repair work itself was good but the customer service definitely wasn’t a priority.
Not sure I would recommend them although very competitively priced and an Audi approved repair centre.
25 May 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, thank you for your review. We are happy to hear that you were happy with the repair element of the service, and appreciate your feedback regarding customer service. It will certainly be used to enable us to improve where we are able.
Have a lovely weekend, Faye
Straight forward booking in of the van
Straight forward booking in of the van, good communication from the office staff so this made the whole experience straight forward
24 April 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good afternoon Ms Hornsby, Thank you for your review. I have shared with the team and we are pleased that you had a good experience with us.
Kind regards
Faye
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