Fix Auto UK - Fix Auto Leeds North Reviews 

307
•
TrustScore 5 out of 5

4.8

2 Viaduct Road, New Princess Street, LS4 2AP Leeds, GB

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Rated 5 out of 5 stars

The colleagues at FixAuto showed undestanding to the client through the whole process. Even when I was being particular they were courteous, understanding and with humour. They illustrated attention... See more

Company replied

Rated 5 out of 5 stars

Customer service was excellent, very easy to keep in touch with and get updated about the progress of my repair. They arranged a taxi home after I left the car with them and another one to fetch me wh... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from start to finish! Communication was excellent throughout, from the gent who booked me in to the guys in the workshop. Everyone was really friendly, helpful and... See more

Company replied

Rated 4 out of 5 stars

Fix Auto Leeds North did a lovely job and left my car clean and without problems. It took longer than expected and they could have kept me better informed, but otherwise communicated and performed re... See more

Company replied


Company details

  1. Auto Repair Shop
  2. also in
  3. Auto Body Shop
  4. Auto Dent Removal Service
  5. Car Repair and Maintenance
  6. Car Service

About Fix Auto UK - Fix Auto Leeds North

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 2 Viaduct Road, New Princess Street, LS4 2AP, Leeds, United Kingdom

  • 01132430043

4.8

Excellent

TrustScore 5 out of 5

307 reviews

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4.8

All reviews

(307)

5,584 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Communication was efficient, clear and friendly with clear information provided about the repair and the timescale. A taxi was sent to collect me in order to pick up a courtesy car. They made the whole process much less stressful.

9 October 2025
Fix Auto UK - Fix Auto Leeds North logo

Reply from Fix Auto UK - Fix Auto Leeds North

DG,

We appreciate your positive feedback! It's great to hear that our clear communication and taxi service made the repair process less stressful for you. Thank you!

Fix Auto UK

Rated 5 out of 5 stars

Great Service

My car had to go to Fix Auto because someone crashed into me (insurance Job). Joe was the one dealing with the repair and was my point of contact. Safe to say Joe was brilliant, responded quickly to emails I sent him with updates about the repair. The repair itself is fantastic and the car looks brand new again. From collection of my car, the repair took around 2 weeks. Joe also fully valeted my car which again he did a fantastic job with. I would highly recommend Fix Auto

9 October 2025
Rated 5 out of 5 stars

Great customer experience

My car was repaired as described by the most efficient and friendly vehicle repair centre I’ve ever been to.

9 October 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Dave,

We're happy to hear that your car repair experience with us was efficient and friendly. Thank you for taking the time to share your positive feedback!

Fix Auto UK

Rated 5 out of 5 stars

Great communication and top quality…

Great communication and top quality workmanship

3 October 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Disappointed Cyclist,

We appreciate your kind words regarding our excellent communication and workmanship. Thank you for your positive feedback!

Fix Auto UK

Rated 5 out of 5 stars

Really good experience from start to…

Really good experience from start to finish. My vehicle was returned to me clean inside and out .

1 October 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Jonathan,

We're happy to hear that you had a really good experience from beginning to end. We appreciate your positive feedback and are grateful for your time.

Fix Auto UK

Rated 5 out of 5 stars

Very professional

Very professional set up. Always knew what was happening and when. Went over and above regarding the repair they were carrying out. I will definitely use them again should the need arise.

1 October 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Paul Bird,

We're happy to hear that you had a positive experience with our professional service. We appreciate your feedback and are glad our team kept you informed throughout the repair process.

Fix Auto UK

Rated 5 out of 5 stars

Drove away happy!

Drove away happy, job was done quick and they keep you informed.
It's like new again!
These guys are good!

1 October 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Leeds North

N Wren,

We're happy to hear that you had a positive experience! It's great to know that you were informed and satisfied with our quick service. Thanks for your feedback!

Fix Auto UK

Rated 5 out of 5 stars

These guys are amazing!

These guys are amazing!

Took my car in for a door repair. Outside was pretty badly dented and scratched, they fixed it quickly and did such a good job you wouldn’t even know my car had been damaged in that spot.

Definitely recommended for body work if you need it

15 September 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

darkriot,

We're happy to hear that you had such a great experience with your door repair! It's wonderful knowing we could restore your car to its original condition. Thank you for recommending our services!

Fix Auto UK

Rated 5 out of 5 stars

Excellent work.

Excellent communication. Brilliant service and top quality work done. Nothing more to add as everything was faultless, quick and efficient.

2 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Leeds North

Jason S,

We appreciate your positive feedback! We're so glad to hear you received brilliant service, excellent communication, and top-quality work in a quick and efficient manner.

Fix Auto UK

Rated 5 out of 5 stars

Thank you you were brilliant

I would just like to say a great big thank you to Darren and his team. They looked after me so well, very kind and explained everything each step of the way. My car was repaired in a very timely manner. Credit to the company.

1 September 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Marilyn Smith,

We appreciate your wonderful review and are so glad you felt well-cared for by our team. We're happy your car was repaired quickly and that everything was clearly explained to you.

Fix Auto UK

Rated 3 out of 5 stars

Repairs good - Timescales not so much!

The garage did an excellent job with the actual repairs on our car and from that point of view we cannot fault them. However, they had our car for approximately 5 weeks in total and we had to often chase them for an update on the progress of the repairs which was not ideal, that tied in with the fact that there were no courtesy cars available for the first two weeks of them having our car made it quite disappointing and frustrating. I appreciate that some factors are out of the control of the staff at the garage but communication from them at times could have been better.

21 August 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Anthony Lock,

We appreciate you acknowledging the quality of our repairs. We are sorry that the communication and lack of a courtesy car caused frustration and disappointment, especially with the extended repair time. We will review our communication procedures to improve our service. Thank you for your feedback.

Fix Auto UK

Rated 5 out of 5 stars

Excellent customer service and quality repair.

Excellent customer service and quality repair.
Helpful communication about the plan for my car repair and the process in regard to insurance and courtesy car. This was maintained throughout in a professional but friendly manner that gave me assurance about the work underway. An extra star for Darren Phillips who was my direct link, informative, helpful, knowledgeable and considerate.
Car repair was great; looks like new and a valet to top it off. Excellent repair, excellent service.
Thank you to the team hopefully I wont need you again for crash repairs but I will see you again for any other body work and highly recommend to others.

1 August 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Leeds North

Dr PGP,

We appreciate you taking the time to share your positive experience. We're glad to hear that you were pleased with the customer service and the quality of the repair. It's great to know the communication about the repair process and insurance was helpful, and that you'd recommend our services.

Fix Auto UK

Rated 5 out of 5 stars

Great communication

Great communication, spot on job with the repairs and even getting some matching aftermarket mods that were on my vehicle.

31 July 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Simon C,

We're happy to hear that our communication and repairs met your expectations, and that we were able to match the aftermarket mods on your vehicle. Thank you!

Fix Auto UK

Rated 5 out of 5 stars

Really good

Really good. Great to have a personal contact

25 July 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Mike,

We're glad you value having a personal contact. Thank you for sharing your positive experience with us!

Fix Auto UK

Rated 5 out of 5 stars

Guys were great

Guys were great. Kept me fully informed of how things going —- they were clearly busy but didn’t compromise on service. Whilst never want to have repairs, I’d use them again.

16 July 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Andy Barraclough,

We're happy to hear that our team kept you informed and provided great service, even during a busy period. We appreciate your feedback and are grateful for your willingness to use our services again.

Fix Auto UK

Rated 5 out of 5 stars

I am really impressed with your…

I am really impressed with your service.
repairing time very quickly.Excellent customer service.

15 July 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Amjad Shahzad,

We appreciate you taking the time to leave us a positive review! We're so glad to hear you were impressed with our quick repair time and service.

Fix Auto UK

Rated 2 out of 5 stars

Disappointing service

I was disappointed with the service following my car repair after a minor accident. The repair significantly exceeded the original timeframe, and I felt the delays were poorly communicated. I declined the courtesy car, and it seemed this may have influenced the level of service I received. I was given inconsistent reasons for the delay—first staff absence, then parts availability. Communication was one-sided: updates only came when there was good news, with little transparency otherwise. While I did receive a fuel top up as compensation, the overall experience left much to be desired.

16 June 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Thank you for you feedback, we apologise if you feel the level of service has been poor. We will be passing all information to the relevant site

Rated 5 out of 5 stars

Communicated with me throughout

Communicated with me throughout, fixed my car earlier than inspected and compensated me for not getting a courtesy car. Bringing my car back to me was very helpful too.

1 July 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Sophie,

We're happy to hear that you were well-informed and that the repairs were completed promptly. We appreciate your feedback regarding the courtesy car and are glad the vehicle return was helpful.

Fix Auto UK

Rated 5 out of 5 stars

Great communication and very convenient

Great communication. Turned my car around within two working days (I was expecting it to be much longer). They offered to do some extra work at a decent rate. Pick up and drop off was very convenient and on time. Everyone I spoke to was knowledgeable about the industry. Would definitely use them again.

7 July 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Jordan from Bartlett,

We're happy to hear that you had a positive experience! We appreciate your comments regarding our communication, turnaround time, and convenient service. It's great to know that you found our team knowledgeable. Thank you for your feedback; we look forward to assisting you again.

Fix Auto UK

Rated 4 out of 5 stars

The efficiency and service

The efficiency and service

4 July 2025
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Reply from Fix Auto UK - Fix Auto Leeds North

Matthew Wade,

We appreciate you taking the time to share your feedback and are so glad you were happy with our efficient service.

Fix Auto UK

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