Fix Auto UK - Fix Auto Hainault Reviews 66

The repair was done in a reasonable amount of time. They could not provide a courtesy car with automatic gear when the vehicle was with them. The insurance company also couldn't arrange one. So, had to pay out of our pocket for travel.
The return of the vehicle after the repairs was arranged by the Dagenham branch but, that was not picked up by the system in the Hainault branch where the repairs were done. So, the intervening weekend delayed the return by another 2 days.
I'm quite happy with the quality of the work done by Fix Auto and so I am not expecting any further problems with the vehicle.

Really friendly staff! And great service

To give a vehicle back with clear water drips visible, is v poor . I wouldn’t have expected a valet on the vehicle , but for goodness sake leather the car after washing??

Overall, the work was done to a good standard and I’m pleased with the result. My only concern is that the time taken was quite long. I understand there may have been a delay due to a shortage of parts from the manufacturer, but it wasn’t clear whether the delay was caused by the manufacturer supplying the materials or by Fix Auto.

The service and Repair was good. My one negative would be the courtesy car was a fiat 500 very small. Other than that very good.

Car went in 2nd time for rectification work, shoddy work bumper clips hanging out and plastic holds broken no advisory given by garage its a damn joke of a company.

Thay reply on here to say thay are sorry yet no offer to correct what thay have broken.
Please keep away from this company don't know how thay become so big in the 1st place

I have good words for you fixauto thanks to be honest

I have to commend Dan Hutchinson for his impeccable services, I had a problem and he was very polite, patient and very sympathetic and understanding to my problem and needs, he is a real credit to the company, my problem was resolved with courtesy, respect and to a high standard, thankyou .

Exceeded my expectations! From start to the end 5 🌟 service. I'll definitely use your services again if there's a need.

My car had a fire damage but the parts were not available they kept me in loop by informing me the status ever week and when parts were available I was able to drop my car and the fix were done quickly without any issue

Workmanship excellent. Good Customer Service. Kept me updated on progress throughout. Especially impressed with young man who dealt with the handover of car.

Car went in as a result of being side swiped by a foreign lorry on m25 ...insurance job and this was the garage nominated by my insurance company. Very nervous using a garage i knew nothing about.. needn't have been.
Mimi was superb in keeping me updated as was Daniel who dealt with me when i took the car in . Everything was explained clearly and
questions no matter how silly were
answered.
When i picked the car up Daniel took his time to let me check the car over and go through exactly what had been done. Superb job.
Then about a week later Mimi called to check all ok and to say if any problems did occur to get in touch
immediately.
No hesitation in recommending them

Really good service with weekly updates. Happy with the job! Like to give particular thanks to mimi who rang me every week providing status updates on my vehicle. Ken who did the original walk around and Daniel for the service provided upon collection.

(Hainault branch and call centre).
Customer service was excellent from the first contact to the last. We were kept informed throughout with regular updates. I’d specifically mention the man on the reception desk who dealt with receiving and returning our car and the handover of the courtesy car. He was helpful, polite and professional throughout. Altogether a first class experience.

Very happy with second coachwork job done by Autofox’s Hainault branch.
Professional, friendly and courteous. Unlike most garages, you are updated and answered whilst your car is being repaired. Recommended

Fix Auto telephoned us with regular updates of progress - very helpful.
The car now looks new!

Quick turnaround time, fixed my car a week earlier than normal. It was as good as new. I was really surprised by the quality of the work done.

Fix Auto UK Hainult

I was met with a pleasant gentleman called Dave when taking the car for an estimate.

Dave was very helpful gave a great pleasant experience and advised that as the insurance company was Admiral, they wouldn't been needing approval from them and could self Approved.

I was then contacted 2 days later to book the car in the following week.

I dropped the car off and on the same week, I was given a call on timescales and advised I would get a call the following Thursday with an update.

I was called on Thursday advising the parts had arrived and should be ready by the 16th of December.

However I was called Monday the 8th of December that the car was ready to collect.

I collected the car on the 9th of December the handover was smooth and efficient.

The level of service was exceptional and the contact was great.

Thank you

I recently took my car to Fix Auto Hainault for repairs, and the service I received was exceptional. Daniel was amazing—efficient, attentive, and reassuring throughout the entire process. He arranged the booking promptly, and within just over a week my car was returned in showroom condition.

The team provided regular updates, which I greatly appreciated. I would also like to highlight Mimi for her superb customer service.

Overall, Daniel, Mimi, and the entire team at Fix Auto Hainault were outstanding. I highly recommend their services.

You have done a nice job but you left a little bit on the edge