Excellent Service, my car was repaired in just over a week. Staff very efficient I was kept updated throughout the whole process. I collected my car in show room condition, including a valet on the in... See more
Company replied
10 Festival Trade Park,, Wymans Lane, GL51 9FS Cheltenham, Gloucestershire, GB
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Excellent Service, my car was repaired in just over a week. Staff very efficient I was kept updated throughout the whole process. I collected my car in show room condition, including a valet on the in... See more
Company replied
Very efficient. Car was turned around promptly and efficiently. Looks like new. Received regular update calls as promised.
Company replied
I am very happy of their service. My car was repaired there (after damage made by another driver while parking on street) and it was insurance claim. They provide super quick service, literally afte... See more
Company replied
You were honest and upfront all the time, despite my repairs being spread over several months which was entirely beyond your control. You came and collected my car when Enterprise let me down and kept... See more
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Written by the company
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
From the moment you walk through our doors, we take care of everything.
Written by the company

10 Festival Trade Park,, Wymans Lane, GL51 9FS, Cheltenham, Gloucestershire, United Kingdom
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Paula was super helpful. The repair was successfully completed and didn't take too long.
I had to call for updates and chase the return of the car when no-one informed me te driver was off sick and therefore return delayed

Reply from Fix Auto UK - Fix Auto Cheltenham
Work carried out quickly and to an excellent standard. A seamless process from beginning to end.

Reply from Fix Auto UK - Fix Auto Cheltenham
Fantastic work. Communication was 10/10, always called regarding updates. They always answer my calls and any enquiries. The work they did to fix my car was better then I could expect. Highly recommend

Reply from Fix Auto UK - Fix Auto Cheltenham
They picked the car which really helped, the work was done quickly, with updates given to me. The job itself was really well done, looked new.

Reply from Fix Auto UK - Fix Auto Cheltenham
Efficient, courteous and professional service at every step of the process

Reply from Fix Auto UK - Fix Auto Cheltenham
At first lot of calls to let me know what was happening, when my car was complete they found out that the people who commissioned my car had taken the key away, Fix were very apologetic it was not there fault, but the key did come about 1 hour later. Nice people.

Reply from Fix Auto UK - Fix Auto Cheltenham
Really positive experience
* Friendly service all the way through
* Fixed in the time they said
* Vehicle returned with a faulty sensor - Fix Auto were really apologetic and took the car back immediately no questions asked
* Kept me up to date at all stages

Reply from Fix Auto UK - Fix Auto Cheltenham
Incredible service from start to finish!
Everything was so easy to arrange and I had plenty of updates so I knew exactly what was going on. The team were very helpful and understanding that I would want my car back asap. The link to upload images too was easy to use and very effective at helping to keep the process of the repairs as fast as possible. Payment and returning my car was simple to arrange and the work carried out is fantastic! It’s like having a new car!
I would highly recommend for any repair needs!

Reply from Fix Auto UK - Fix Auto Cheltenham
Great polite people to deal with, Alistair was very communicative. Repair is first class and the paint match is the best I’ve seen for a very long time. Keep up the good work will highly recommend.

Reply from Fix Auto UK - Fix Auto Cheltenham
Great communication, great workmanship done in a timely, efficient manner. Good courtesy car. My car returned in immaculate condition

Reply from Fix Auto UK - Fix Auto Cheltenham
Good communication and excellent repairs plus prompt service.

Reply from Fix Auto UK - Fix Auto Cheltenham
As the third party in an insurance claim it was reassuring to find that my car was repaired to an extremely high standard within a very short time. So impressed was I that I have had further work carried out since!

Reply from Fix Auto UK - Fix Auto Cheltenham
Fix auto were great, they kept me updated with everything that was happening with my car.
They would make sure I was happy, and any questions I had they would answer to best of their knowledge.

Reply from Fix Auto UK - Fix Auto Cheltenham
This review refers to the Fix Auto Cheltenham Branch.
I was impressed with the level of detail in the estimate, and that each item was costed. A complete set of photographs was taken. The company promised to keep me informed, and this they did on a regular basis. The work was carried out to a high standard, and the car presented clean and polished. Given the amount of work I believe the estimate was fair.

Reply from Fix Auto UK - Fix Auto Cheltenham
Outstanding customer service and first rate repair, thank you all
Georgia was terrific in providing us with regular updates

Reply from Fix Auto UK - Fix Auto Cheltenham
Copying my review from Google:
I only have GOOD things to say about Fix Auto Cheltenham.
My car went in via Insurance, they called me the same day my insurance initiated and they even pre-booked me with the hope parts will arrive in time (Hyundai are slow!) which I was really thankful for. I drove it over for a quick assessment and the young lad who looked it over was great, it was like minus 4000 degrees outside and he was a champ, took pictures of everything, told me to mark everything down on the accident as it needs to be restored back to how it was, definitely felt looked after.
They picked my car up and dropped off a courtesy car on the day agreed, and off the car went. It took 1 week to repair, a full door replacement, I believe mirrors (they look brand new!) and even getting a dent out of the A pillar, how do they do this? Does Magneto work there or something lol I was extremely impressed, it looks pristine, infact everywhere they repaired looked better than how it left the manufacturer!
They brought the car back to the house and took the courtesy. The car was spotless inside and out, they mentioned having a new valet company so definitely top notch, I felt bad as I went into the car same day with muddy boots on a dog walk lol.
5/5, 10/10, A+ service, they were always great to me. The 2 people on reception are very easy to talk to and were super friendly.

Reply from Fix Auto UK - Fix Auto Cheltenham

Reply from Fix Auto UK - Fix Auto Cheltenham
Quick and efficient MOT. Staff were really friendly and communication regarding pick up and drop off was really easy. Thank you

Reply from Fix Auto UK - Fix Auto Cheltenham
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