Fix Auto UK - Fix Auto Bournemouth Reviews 87

TrustScore 4 out of 5

4.2

Nova Business Units, Gore Road Industrial Estate, BH25 6SA New Milton, Hampshire, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Can't fault the work carried out but the communication was very poor. I had to keep phoning the head office to be put through to the garage dealing with my car as I wasn'tgiven a direct numberb& despi... See more

Rated 5 out of 5 stars

Fix Auto were the garage allocated by an insurance company. Communication was quick from the outset and they collected my car from the car hire centre and then delivered back there for me to coll... See more

Company replied

Rated 5 out of 5 stars

My car looks great ! You communicated so well throughout and with understanding for my situation

Rated 5 out of 5 stars

My experience with Fix Auto UK was a positive one. I was kept up to date all through the repair. The repair seemed to take a long time but there was a lot of work to do and the repairs were all don... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Nova Business Units, Gore Road Industrial Estate, BH25 6SA, New Milton, Hampshire, United Kingdom

  • 023 9266 2756

4.2

Great

TrustScore 4 out of 5

87 reviews

5-star
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Rated 3 out of 5 stars

Can't fault the work carried out but…

Can't fault the work carried out but the communication was very poor. I had to keep phoning the head office to be put through to the garage dealing with my car as I wasn'tgiven a direct numberb& despite them saying every time that they would get back to me with updates, never did.

22 April 2026
Rated 4 out of 5 stars

A hassle-free experience

A hassle-free experience! They collected my car, made notes on the damage that the insurance claim was to cover, noted any other minor damage, marks etc., and left me a courtesy car. Then delivered my car back to my door when it was done, about ten days later - all repaired, clean and shiney.
I was slightly worried about how well the new paint would match the 15 year old BMW Xirallic paint, but I can't see any mis-match at all, though we haven't yet had any sunny days, which is the litmus test...

13 March 2026
Rated 5 out of 5 stars

Would use again

Fix Auto were the garage allocated by an insurance company.
Communication was quick from the outset and they collected my car from the car hire centre and then delivered back there for me to collect when the work was completed. The work to my car was excellent and my car had been thoroughly cleaned and valeted throughout.

Really good service and I would definitely use them again.

26 January 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

Jacqui Saunders,

We're happy to hear that you had a positive experience with our service! It's wonderful that the communication and vehicle collection/return were efficient. We appreciate your kind words regarding the quality of work and cleanliness. Thank you for the recommendation!

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Good job well done

Good job well done

23 January 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

Edward,

We appreciate your positive feedback and are glad that you had a great experience with our services.

terry clemens, Fix Auto UK

Rated 2 out of 5 stars

I got my car back today after 6 weeks

I got my car back today after 6 weeks! I was told 2 weeks ago it was nearly finished but it seemed to take forever from that point.
Too slow. Miscommunication or no communication

23 January 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

A Dirou,

We regret the delay and communication issues you experienced. We appreciate your feedback and will review our processes to improve our service times and updates.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

We were kept informed of the progress…

We were kept informed of the progress of the works being completed. We are happy with the results

24 December 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

Elizabeth,

We are happy to hear that you were kept informed about the progress. We're glad you are happy with the completed work and appreciate your feedback.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Apart from updates a bit sparse…

Apart from updates a bit sparse everything else was fine

18 December 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

peter,

We appreciate your positive feedback! We'll work on providing more frequent updates for a better experience. Thanks!

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Great service and kept informed…

Great service and kept informed throughout

10 December 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

We appreciate you sharing your positive experience! We're glad our service and communication met your expectations.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Honestly brilliant service

Honestly brilliant service. Regular updates on progress of repair by email and telephone. Ultra polite and the work on the car was top notch.

28 November 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

We're happy to hear that you received brilliant service! It's great to know you appreciated the regular updates and that you were pleased with the work.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Fix Auto Bournemouth did a fantastic Job

Fix Auto Bournemouth did a fantastic job on my Hyundai i10. The quality of their work is just spectacular. You wouldn't know the car has been repaired, it just looks brand new.
They provided me with a courtesy car and when the job took longer, they just told me not to worry and keep their courtsey car for longer. Absolute Gem!

13 November 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

We appreciate your positive feedback! We're happy to hear that you are pleased with the repair work on your Hyundai i10. It's great to know the courtesy car was helpful, and we thank you for recommending us!

terry clemens, Fix Auto UK

Rated 3 out of 5 stars

The time that it took to collect the…

The time that it took to collect the car and repair it was short and sweet. 7 days

Then I looked closer and it was not as good as i thought it would be, or seemed to be. Windscreeen was not very well cleaned

They did keep me informed as to the progress of the repair then the manager was arrogant turned stupid and had to make a complaint about her and admiral and her cronies covered up her arrogance and lies . PATHETIC EXPERIENCE WITH BOTH COMPANIES AND ADMIRAL ARE STILL PAYING COMPENSATION FOR THEIR REPETITIVE MISTAKES !

17 November 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

We're happy to hear that your car repair experience was efficient and quick. Thank you for your positive feedback; we appreciate it greatly.

terry clemens, Fix Auto UK

Rated 4 out of 5 stars

Happy with the work but took 3 weeks to…

Happy with the work but took 3 weeks to complete

13 November 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

We're happy you're pleased with the work. We regret it took three weeks to finish. Thanks for your feedback.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Fantastic service,kept up to date with…

Fantastic service,kept up to date with progress of my car
Good standard, friendly

13 November 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

We appreciate you taking the time to leave us a five-star review. We're happy to hear you were pleased with our service and updates.

terry clemens, Fix Auto UK

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