Excellent customer service, especially Chloe keeping in touch to update us with the progress of repairs to our motorhome and Simon & Ian who collected it and delivered it back to us. The quality of t... See more
Company replied
Location
Switch locationUnit B Intec Business Park, Wade Road, RG24 8NE Basingstoke, Hampshire, GB
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See what reviewers are saying
I had a really good experience with Fix Auto UK. They repaired my car to a high standard and provided me with a courtesy car while mine was being fixed, which made the whole process much easier. I als... See more
Company replied
Really happy with the service received from this repair garage. The customer service was excellent, and all the staff were friendly, helpful and approachable. Communication throughout was great, keepi... See more
Company replied
I had an amazing experience at Fix Auto UK today. I was helped by Stewart and Tracey. They were super kind and extremely helpful. Stewart especially helped me through the whole process and explained a... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Basingstoke
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit B Intec Business Park, Wade Road, RG24 8NE, Basingstoke, Hampshire, United Kingdom
- 01256 517230
4.5
Excellent
374 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Good communication
4 August 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for the review, we're pleased to hear you were happy with the communication. May we ask what we could have done to achieve 5 stars?
Fix Auto Basingstoke.
First class service from start to…
First class service from start to finish, my car has been returned looking as good as new thanks Mark and everyone at Fix Auto Basingstoke.
7 August 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for the 5-star rating! We are so glad to hear that you're pleased with the service and the quality of the repair. We will share your feedback with our team.
Fix Auto Basingstoke.
Prompt efficient service
31 July 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you.
My experience was excellent from drop…
My experience was excellent from drop off to collection
Great communication from very friendly staff all the way through the repair process.
Regular emails with updates.
The repair work that they did on my car was of an excellent standard.
6 August 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your positive feedback! We're happy to hear that you had an excellent experience and that our team provided great communication throughout the repair process. We're glad the repair work met your standards.
Fix Auto Basingstoke
Excellent and quick communication from…
Excellent and quick communication from very polite and professional staff.
I was kept informed throughout the repair process. My repairs were completed promptly with great workmanship. Would highly recommend.
28 July 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate you sharing your positive experience. We're happy to hear our team communicated effectively and provided prompt, high-quality repairs. Thank you for your recommendation!
Fix Auto Basingstoke.
Very professional and friendly staff
Very professional and friendly staff.
Excellent courtesy car.
Brilliant workmanship.
8 July 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your positive feedback and 5-star rating! We're happy to hear you were pleased with our professional staff, courtesy car, and workmanship.
Fix Auto Basingstoke.
Lack of proper quality control
I don’t understand how a repair that has been through “quality control checks” can have areas of primer left unpainted, this meant a two day delay in my car being ready whilst the fault was corrected
24 July 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to rectify the repair, we were unable to meet the high standards we strive for.
If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know.
We can ensure you that the Fix Auto Basingstoke team pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks,
Fix Auto Basingstoke.
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you had a quick and positive experience with our team! Thank you for your kind words; we appreciate your feedback.
Fix Auto Basingstoke
Smooth and efficient
The whole process from car pick up on Monday to return delivery today (Friday) by Phil was smooth and efficient to the extent I was so surprised to get the car back so soon that I had filled up the tank of the courtesy car in anticipation of having the courtesy car longer 😀
4 July 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're so glad the car pick-up and return were smooth and efficient. It's great to hear you were surprised at the fast turnaround. We appreciate your feedback and are happy you had a positive experience.
Fix Auto Basingstoke
Fantastic service!
Absolutely fantastic service from start to finish. All involved were really helpful. Glyn and Phil were great and even helped me with children's car seats :) The lady on the phone was also super helpful. Thank you
2 July 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're delighted you had such a positive experience! It's great to hear that everyone was so helpful and went the extra mile. Thank you for your kind words and for taking the time to leave us a review.
Fix Auto Basingstoke
Very good communication,quick and good…
Very good communication,quick and good service
1 July 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're delighted you were pleased with our communication and service speed and quality. Thank you for your positive feedback!
Fix Auto Basingstoke
Quick efficient helpful and pleasant…
Quick efficient helpful and pleasant drivers. Phil, Glynn and Paul.
20 June 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We're glad you found our drivers quick, efficient, helpful, and pleasant! Thank you for your positive feedback and kind words.
Fix Auto Basingstoke
Excellent service and kept fully up to…
Excellent service and kept fully up to date during prices. Repairs to bodywork look as good as new too!
26 June 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to leave us a 5-star review! We are so glad you were happy with our service and the quality of the repairs.
Fix Auto Basingstoke
Very professional from start to finish
Very professional from start to finish. Car was picked up and delivered in record time by Ian and Glyn and the ladies on the phone were very helpful. Many thanks👍
19 June 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and efficient from start to finish.
Fix Auto Basingstoke
Quality all the way
Quality all the way. From the first discussion of the damage and the best way to effect repair, to the speed of getting the work done all the way to the excellent staff, charming Megan and expert Perry, it was the best service one could possibly expect. In short a great team and service. Thank you
20 June 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your kind words and are so glad to hear about your positive experience. We're happy that our team provided quality service and that the repair was completed quickly. Thank you for your amazing feedback!
Fix Auto Basingstoke.
Very helpful staff
3 June 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for the positive review.
They care
Mega, Emma and Perry remained focused, helpful and very patient throughout. From the experience I had the company was thoroughly professional and caring. Well done.
12 June 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that our team's focus, helpfulness, and patience made your experience thoroughly professional and caring. Thank you for your positive feedback; we appreciate it greatly.
Fix Auto Basingstoke.
Car repairs
Great communication throughout the repair process.
Di specifically helped me out with my hire car and ensuring that I was able to stay on the road!
Drivers, Glyn & Phil were fantastic when dropping my car off, helped to make sure I was completely happy with the repairs before leaving.
Really happy with my car and the team at Fix Auto Basingstoke have all been great!
19 June 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with the communication during the repair process and that our team ensured your satisfaction. It's great to know you were able to stay on the road and that you are happy with your car.
Fix Auto Basingstoke.
Job done!
Great communication, lovely drivers came to collect and return the car, repairs and reports done quickly and efficiently everything looks great ! Thank you
18 June 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your fantastic review! We're so happy the car collection and return went smoothly, and that you're pleased with the speedy repairs and reports.
Fix Auto Basingstoke.
Very efficient
Very efficient, very professional: the whole process was good. And Phil, the delivery/ collection guy, was excellent.
4 June 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that the process was efficient and professional for you. We appreciate your positive feedback and are glad you enjoyed your experience with our team.
Fix Auto Basingstoke.
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