Absolutely superb service. Claire who was in Reception when I dropped the car off could not have been more helpful or professional and was a pleasure to work with. Claire also kept the other r... See more
Company replied
Location
Switch locationUnit B Intec Business Park, Wade Road, RG24 8NE Basingstoke, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service throughout from organising when my car could go in, sorting out a courtesy car, and dealing with the handover at the end. Helpful, pleasant, and patient at all times.
Company replied
Right from the beginning Fix Auto Basingstoke delivered 5* service repairing the damage to my car. They collected the car from my home and kept me in touch with the repair progress. Phil delivered my... See more
Company replied
Car was picked up and returned to my home. Car was repaired immaculately and had been beautifully cleaned inside and out. Jason, the delivery driver was friendly and efficient, explaining all I n... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Basingstoke
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit B Intec Business Park, Wade Road, RG24 8NE, Basingstoke, Hampshire, United Kingdom
- 01256 517230
4.5
Excellent
349 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fix Auto UK - Fix Auto Basingstoke
We are happy to hear that you had a great, hassle-free experience. Thank you for your positive feedback!
Fix Auto Basingstoke
The repair to the damage is seamless…
The repair to the damage is seamless and the presentation upon delivery (ie valet) was a great bonus.
The drop off of the vehicle was delayed by several days due to a lack of effective communication between the garage and my insurer. My insurer recalled their hire vehicle as they were informed by the garage that the works were completed. I was left without a car for an extended period of time. I chased the garage on several occasions and each time they said the vehicle was due final checks before being ready for return. Around 4 working days later, the car was actually dropped off.
10 February 2026
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Sam,
Thank you for taking the time to leave a review. We’re pleased to hear that you were happy with the quality of the repair and the presentation of your vehicle on return, that’s great to read.
We’re sorry to learn of the frustration caused around the timing of the vehicle handover and the hire car being recalled. We understand how inconvenient it must have been to be left without a vehicle during that period. On occasion, communication between repairers and insurers can unfortunately become crossed, particularly around projected completion dates and final quality checks. We appreciate how this would have been frustrating from your perspective.
Please be assured that we only release vehicles once all final checks are complete and the repair meets our standards. If you would like this looked into further, our Group Manager, Mark White, will be in touch to discuss the matter directly and ensure everything has been handled appropriately.
Thank you again for your feedback, we genuinely value it and are pleased the finished repair met your expectations.
Thanks,
Henry Morris
Brand & Communications Manager
Fix Auto Basingstoke
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your positive feedback and are so glad you were pleased with our simple process and the excellent result, along with being well-informed.
Fix Auto Basingstoke
Great to deal with
Great to deal with, kept me upto date with my repair, car returned cleaned and drop off drivers Phil and Ben really polite and helpful.
3 February 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're glad you had a great experience! It's wonderful to know we kept you informed about your repair and that your car was returned clean. We appreciate your feedback regarding our drivers.
Fix Auto Basingstoke
They provide awful service
They provide awful service. Received the car first week in Nov. 2025 and delivered it back End of Jan. 2026. They said awaiting parts which by investigating, they haven't bothered to order the parts until 3 weeks after receiving the car. Not professional in handling complaints. Not sending reports or the damage to the car and you will never know what's wrong or what's been changed in your car or any warranty.
UPDATE:
There is a lot of incorrect information in your reply,
My husband had a phone call 07 Jan. 2026 and was told that the parts were ordered in Dec. And therefore he requested those information to be sent in writing which never been actioned.
Also never received any reports on the repairs done or warranty.
On top of that the driver who brought the car said there is a sensor error which you will need to order it and call again to repair it that means the work was not done completely and no guarantee that plan will be fulfilled as I don't have any proof.
Regarding delivery the car, I was ready to have it returned on Friday 23rd but you told me that you don't have enough drivers and therefore wanted to deliver the car later and you were not flexible in delivering at time suitable to dropping kids to school even though we have waited for that long to receive the car. I am ready to answer any defense on the lack of professionalism in fixing the car.
27 January 2026
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Christine,
Thank you for taking the time to leave a review. We’re very sorry to hear that you’re unhappy with your experience and appreciate the opportunity to clarify the timeline of your repair.
Having reviewed our records, your vehicle arrived on site on 13/11 and the repair was authorised on 15/11. All required parts were ordered promptly on 19/11; however, one key component, the wheel, was on back order with the main dealer and unfortunately did not arrive until 19/01, which significantly impacted the overall repair timescale and was outside of our control.
Once the part arrived, the repair was completed promptly. We did make several attempts to contact you to arrange handover, and were successful on 22/01, with the vehicle being returned as agreed on 27/01.
We’re sorry if you felt that communication or documentation was lacking during this process. Our standard procedure is to provide updates throughout the repair and ensure all work is carried out to manufacturer standards, including maintaining any applicable warranties. If this was not clear at the time, we apologise for the frustration this caused.
At Fix Auto Basingstoke, we pride ourselves on professionalism and transparency, and we regret that your experience did not reflect the level of service we aim to deliver. Your feedback has been shared with the team, and we would welcome the opportunity to discuss your concerns further should you wish to contact us directly.
Thank you,
Henry Morris
Brand & Communications Manager
Fix Auto Basingstoke
Excellent service regarding picking up…
Excellent service regarding picking up and dropping my car, carrying out the repair on the back of the vehicle.
12 January 2026
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your positive feedback regarding the convenient pick-up and drop-off service, and the repair work completed on your car's rear. Thank you!
Fix Auto Basingstoke
Communication was brilliant throughout
Communication was brilliant throughout, Di in particular was a real pleasure to talk to and she always got us the latest updates and done everything she could throughout the process.
The workshop guys we spoke to were also very good, open and honest.
It seemed to take ages, but that’s only due to parts, the team that we spoke to, seemed to care about the finish and made sure it came back to us only when it was completely right.
The guy who collected our car was careful and thoughtful and so was the guy who delivered it back to us.
It is never nice having to have a vehicle go in for repair following an accident, but the team made it as easy as possible.
6 January 2026
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that communication was brilliant and that our team made the repair process easy. Unfortunately delays in parts being delivered to us is out of our control, however we're pleased you were updated on this as your vehicle wasa with us. We appreciate your comments and pride ourselves in our customer service and communication. We're grateful for your feedback. Thank you.
Fix Auto Basingstoke
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that the repair was performed well. Thank you for your positive feedback; we appreciate it greatly.
Fix Auto Basingstoke
Insurance referral
I was referred to Fix Auto through my insurance company. It was the Basingstoke branch which sorted my car. The staff kept me informed and I had a courtesy car which they were able to bring to my place of work. The repair itself is excellent work- the car is as good as new. The driver- Phil- brought the car back and the handover was also smooth. Great job all around.
30 December 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you had a smooth experience with the repairs and courtesy car. It's great to know that our team kept you informed and that you're pleased with the quality of the work. Thank you for your positive feedback!
Fix Auto Basingstoke
The staff made everything so easy to cope with.
The staff made everything so easy with arranging to pick up the damaged car to returning it mended looking like new on time.
22 December 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to leave us this fantastic review! We're so glad everything was easy for you and that your car looks like new again.
Fix Auto Basingstoke
Great job done
Great job done, over and above what was expected.
would definitely use again and recommend.
5 November 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Ian,
We're happy to hear that you had a positive experience and that we exceeded your expectations. Thank you for your recommendation, we appreciate it!
Have a lovely Christmas & a Happy New Year!
Fix Auto Basingstoke
The best experience ever!!
Fix Auto Basingstoke have been fantastic from start to finish. Amazing service throughout. Regular updates at all stages which was great. The work carried out was top notch too. Would highly recommend to anyone who needs body shop expertise. The whole process was dealt with very efficiently, they were a pleasure to deal with. Thank you
13 December 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your fantastic feedback! We're so happy to hear that you received amazing service and were pleased with the regular updates. It's great to know you were satisfied with the quality of work. Thank you for recommending us!
Fix Auto Basingstoke
Such a lovely people and great service!
Such a lovely people .. I really appreciated your service.
6 December 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We are so happy to hear you found our people lovely and appreciated our service. Thank you for the positive feedback!
Fix Auto Basingstoke
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you found our service quick and efficient, and that our communication was good. Thank you for your feedback.
Fix Auto Basingstoke
Staff were very efficient and really…
Staff were very efficient and really helpful. Carefully guided me through the whole process, from drop off, curtesy car to collection, updating me along the way.
The finished job is perfect, and the additional car clean inside and out was a great touch!
Thanks to all the team.
4 December 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Adam
We appreciate your positive feedback! We're happy to hear that our team was helpful and efficient, guiding you through each step. It's great to know you're pleased with the work and the additional car cleaning.
Fix Auto Basingstoke
They have done the bodywork
They have done the bodywork, looks good 👍🏻 but the downside is the time they took.two weeks to complete the job.
Thanks all the same.Braknel branch is one that did the body work.
3 December 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Liaquat
We appreciate you taking the time to leave us a review. We are so happy to hear you are happy with the standard of the repairs carried out.
Apologies it took a little longer than you anticipated.
Fix Auto Basingstoke
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that everything was completed promptly and that our communication was effective. Thank you for your positive feedback.
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to leave a review! We are so glad you were happy with our service from beginning to end.
This company were really supportive…
This company were really supportive throughout my car repair in particular the office staff were very kind and helpful,thorough and keeping me informed, Phil and Ben dropped my car back and were lovely. I am so happy to have my car back looking great again.
10 November 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that our team was supportive during your car repair. It's great to know the office staff were helpful and kept you informed, and that the drop-off went smoothly. We appreciate your positive feedback!
Fix Auto Basingstoke
Great service & communication
Great service, excellent communication throughout. Made the whole process stress free.
25 November 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that our service and communication eased the process for you. Thank you for your positive feedback!
Fix Auto Basingstoke
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.