I like the platform it actualy pays out however whenever you get close to completing five surveys it either screens you out or suddenly there are no more surveys available. Overall good site however t... See more
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Just yesterday I gave 5 Surveys a glowing review and today I took 3 surveys all the way to the last question and got no credit for completing them! Now I see why the overall rating is so low here, I a... See more
Company replied
Scam site, when i finally reached the $5payout limit they put my account under review and did not pay. Update: After trying a few more times to claim and getting a response that payment will arrive... See more
Took about an hour and a half to get to 4 of the 5 surveys for payout. Then suddenly my account is being reviewed. Got past that and have been screened out of every single study after that, some aft... See more
Company replied
Company details
About Five Surveys
Written by the company
Tired of earning pennies for surveys?
Five Surveys is changing the game of paid surveys. On Five Surveys you always get $5 for every 5 surveys you complete. No exceptions! 5 Surveys, 5 Dollars, at Five Surveys.
Surveys take anywhere between 2 and 20 minutes. You can see how long surveys takes and how other panelists rated them.
Cash out your earnings instantly via PayPal, Venmo, ACH or get gift cards from hundreds of your favorite companies.
Earn real cash today with Five Surveys!
Five Surveys is changing the game of paid surveys. On Five Surveys you always get $5 for every 5 surveys you complete. No exceptions! 5 Surveys, 5 Dollars, at Five Surveys.
Surveys take anywhere between 2 and 20 minutes. You can see how long surveys takes and how other panelists rated them.
Cash out your earnings instantly via PayPal, Venmo, ACH or get gift cards from hundreds of your favorite companies.
Earn real cash today with Five Surveys!
Contact info
United States
- fivesurveys.com
3.4
Average
10K reviews
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Withdrawal blocked after large reward – support stopped responding
I have been using Five Surveys for a while and successfully withdrew rewards many times before (around $300 total).
Recently, I completed a large game offer (Signal) worth $345 after playing for more than two months, including spending my own money in the game. The reward was pending for several days and then was credited into my balance.
However, when I tried to withdraw as usual, I received the message:
“User is not reward eligible.”
Since then, I have been unable to withdraw any amount, even small rewards.
I contacted support multiple times. They repeatedly responded with generic messages like “we are reviewing” but provided:
No case number
No clear status (approved/pending/denied)
No timeframe for resolution
Eventually, support closed the interaction without resolving the issue.
This experience has been extremely frustrating, especially after completing a long offer and having the reward added to my balance but being blocked from cashing out.
I have screenshots of my balance, the error message, and the support conversation.
I am posting this review to warn others and to request a clear resolution.
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Update:
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I have been waiting for over a month now regarding a withdrawal issue of $361 (including $345 from a completed offer).
Despite multiple follow-ups, I keep receiving the same response that my case is under review, with no resolution or timeframe provided.
My account is still blocked from withdrawing and even accessing offers properly.
At this point, it feels like the issue is not being resolved, only delayed.
I am requesting a clear final decision or immediate resolution of my withdrawal.
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Update
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There has been a change in my account status. The previous error message (“not eligible”) has now disappeared, which suggests the review may have been completed.
However, I am still unable to withdraw. The claim button responds but does not proceed or complete the request.
This appears to be a technical issue that has still not been resolved after several weeks.
I am requesting immediate technical resolution or a clear final decision.
9 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
It pays but
Yes it pays , but it’s very aggravating getting kicked out of so many surveys
20 December 2025
Reply from Five Surveys
Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.
Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.
If you need help, please contact our support team at help@fivesurveys.com for further assistance.
Not good I really made a purchase in…
Not good I really made a purchase in game they didn't do credit they are scammers they don't pay
14 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
It's a scam I completed 5 surveys and…
It's a scam I completed 5 surveys and can't get my $5
13 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
Just yesterday I gave 5 Surveys a…
Just yesterday I gave 5 Surveys a glowing review and today I took 3 surveys all the way to the last question and got no credit for completing them! Now I see why the overall rating is so low here, I assume that many others are frustrated with this happening as well.
11 February 2026
Unprompted review
Reply from Five Surveys
Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.
Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.
If you need help, please contact our support team at help@fivesurveys.com for further assistance.
Completed 5 surveys instantly paid was…
Completed 5 surveys instantly paid was easy to cash out
10 February 2026
Unprompted review
Good at first, then problems started
At first, 5Survey was good for me and I made around $200. Later, when I still had $50 left, I couldn’t withdraw it anymore. Almost every survey started saying I wasn’t qualified or screened me out immediately. I even opened a new account and updated my details, but nothing changed. It feels like a technical issue with no clear explanation. It worked well at the beginning, but became unreliable later on.
10 February 2026
Unprompted review
unable to cashout for months even now
for some weird reason i have been unable to cashout for 4 months, well since 2025 really i also tried to be patient but i cannot anymore. this is probably a scam app, not so sure because i've seen some good reviews but i tried to contact support on a different gmail because the one i finished the five surveys on won't let me message support. i think they blocked me after completing the 5 surveys..
18 August 2025
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
Do not go anywhere near this FRAUD…
Do not go anywhere near this FRAUD website.
You always get screened out.
Before you start the actual survey, and when the surveys are completed without any reward.
It is always the same message that you receive,it is not our problem, we don't get paid if you don't get paid.
Anything from 5 minutes to 25 minutes wasted.
It's a who cares attitude on behalf of Five surveys.
9 February 2026
Unprompted review
Reply from Five Surveys
We're sorry to hear you're not satisfied. Could you please elaborate on what aspects of the app you had an issue? This will help us understand your concerns better and work towards improving your experience. If you need help, contact help@fivesurveys.com for further assistance.
This is the second review I’m leaving…
This is the second review I’m leaving because I just wanted to make sure it was seen. By other people to warn them and by this scratchy ass company. I was having issues cashing out and I was and still am not able to get a response from anyone. I did everything they told me, verified my account and again emailed them as they told me to do and not a word from them still. I haven’t been able to cash out in a week. Honestly the worst customer service experience I have ever had. It’s insane.
9 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
Customer Support
I was actively completing Surveys up until December and then I was constantly screened out and every single time I contacted Support they gave the same generic response! I feel like it’s a technical issue or they flagged my account but either way they don’t seem to care or try to correct the issue! After 2 years I uninstalled and to be honest I think it’s because I’m a top earner! Js I give them NO STARS!!! I do not recommend at all!!!!!
9 February 2026
Unprompted review
Reply from Five Surveys
Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.
Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.
If you need help, please contact our support team at help@fivesurveys.com for further assistance.
Cannot cashout due to false bans.
I spent 4 hours trying to get to the full 5 dollars to cashout, I put my phone number in and they accepted the review of my account but it wont let my cashout due to a technical error. Ive tried this on many accounts and they all wont let me cashout due to a technical error. This website is a fraud, they make you do surveys just to ban you so you cant cashout. They want to steal your money!!! I would also like to add that support does absolutely nothing. They ignore you the whole time and I havent gotten an email back for 3 months for my other accounts that were banned. All they are gonna do is reply with the same bot message to my review so there is no point. Guys just do not use this app its a complete scam with fake reviews.
6 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
Terrible customer service
Terrible customer service, tried to cash out my money keep getting an error saying technical error contact support. Been a week and several emails to them but no reply.
2 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
5 LIARS
The Only survey app that doesn't pay you the credit after finishing survey's, SCAM BEWARE..
8 February 2026
Unprompted review
Reply from Five Surveys
Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.
Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.
If you need help, please contact our support team at help@fivesurveys.com for further assistance.
Untrustworthy and now in debt to me. A bad situation.
Refused to pay me my earnings. There are so many better sites out there, come on, we're not doing this because we love it, we need the money we earn to be paid.
3 January 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
THIEVES & SCAMMERS
Used to be a decent site. The last couple of times I've had money accumulated and tried to cash out, they mysteriously "couldn't find it" and the activity was gone from my account a few hours after my cash out request. This was from playing games and from surveys - I saved up to do a decent cash out all at once and they totally screwed me over. Refused to do anything to help me out with it either.
6 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
Trust me AVOID!
Trust me, avoid this app. It's a scam, they don't help you and stop you from even doing surveys for no reason whatsoever. Seriously your personal data is NOT worth their time.
1 February 2026
Unprompted review
Reply from Five Surveys
Please note that survey completion can vary based on specific criteria required by each survey provider. Demographic information, quality of your responses, or survey quotas can affect your eligibility for surveys. This may occasionally result in being screened out. We appreciate your patience and understanding.
The availability of surveys depends on our suppliers. We strive to provide a consistent stream of surveys, but there are times when availability fluctuates. We appreciate your understanding and patience!
If you need help, please contact our support team at help@fivesurveys.com for further assistance.
If I could give 0 stars I would
If I could give 0 stars I would. Absolutely terrible at helping when problems arise. They do not pay when rewards are competed and use the excuse of tracking didn’t work. Avoid at all costs. Worst app I’ve ever come across.
1 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
I like doing surveys trust me but some…
I like doing surveys trust me but some of it don't make sense like i understand you try to make money some will exit you out for no reason overall Im just thinking I love doing surveys
5 February 2026
Unprompted review
Don't recommend
Don't recommend. They allowed me to finish 4 surveys and then they disqualify me from every next one.. it's been going on for months they just don't want me to cash out, took my money, time and effort. I don't recommend
5 February 2026
Unprompted review
Reply from Five Surveys
Please note that survey completion can vary based on specific criteria required by each survey provider. Demographic information, quality of your responses, or survey quotas can affect your eligibility for surveys. This may occasionally result in being screened out. We appreciate your patience and understanding.
The availability of surveys depends on our suppliers. We strive to provide a consistent stream of surveys, but there are times when availability fluctuates. We appreciate your understanding and patience!
If you need help, please contact our support team at help@fivesurveys.com for further assistance.
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