Took my car Merc GLA to Five Star after 3 other garages (including main dealer) couldn't point to exact cause of issues was having for over a year (GPF filter getting clogged triggering engine warning... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot begin to tell you how helpful these guys were. We had an issue with a car bought from a dealership and Emma helped us with the entire thing. Getting on the phone and speaking to the dealershi... See more
Company replied
Absolutely honest business, bring my C1 to them every time I need her looking at and have never been disappointed. Open and transparent when things need doing and what the costings are. I am a repeat... See more
Company replied
Have been using 5 star autos for a couple of years now, after having trouble finding a reliable garage. Had a couple of jobs done by them previously to starting to use them for all my cars needs. Emma... See more
Company replied
Company details
Written by the company
Welcome to Five Star Autocentre for MoT & Service. An award winning MoT testing and servicing garage in Huddersfield. If you need a car service, MOT or car repairs in the Huddersfield area for all range of manufacturers’ vehicles, our friendly local technicians are here to help.
Contact info
The Triangle, Allen Row, Paddock, HD1 4RN, Huddersfield, United Kingdom
- (01484) 545422
- info@fivestarautocentre.co.uk
- fivestarautocentre.co.uk
4.2
Great
728 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very competitive in price for a…
Very competitive in price for a service and MOT. Would definitely be returning back.
19 December 2019
Unprompted review
Reply from Five Star Autocentre
Hi Mr Anderson,
Thank you very much for leaving us a 5 star review and sharing your experience. We look forward to seeing you again!
Kind regards,
Natalie
Service Manager
Fast and efficient reliable service…
Fast and efficient reliable service highly recommend them
18 December 2019
Unprompted review
Reply from Five Star Autocentre
Dear Julia,
Thank you very much for leaving us a great 5 star review. We really appreciate the feedback and glad you had a great experience!
Kind regards,
Natalie
Service Manager
5 years of continuously excellent…
5 years of continuously excellent service received from Five Star for both mine and my partner's vehicle. Updates are well communicated, and the staff are both courteous and professional. Knowing that our cars are in great hands gives terrific peace of mind.
18 December 2019
Unprompted review
Reply from Five Star Autocentre
Hi Scott,
Thank you once again for your custom & taking the time to leave us a great review. Our aim is to give our customer's peace of mind & a high level of customer service & communication - glad you had this experience with us!
We look forward to seeing you again next year.
Kind regards,
Natalie
Service Manager
Fantastic experience
Fantastic experience. Would definitely be returning back.
17 December 2019
Unprompted review
Reply from Five Star Autocentre
Hi Leticia,
Thank you very much for taking your time to leave us a great 5 star review. We really appreciate the feedback! We do always try to go the extra mile & technicians are happy any time to speak to customers in more detail for a better understanding of any issues.
Kind regards,
Natalie
Service Manager
Great service prompt and efficient
16 December 2019
Unprompted review
Reply from Five Star Autocentre
Hi Ricky,
Thank you very much for leaving us a 5 star review. We will always try to provide transport for our customers in these situations - we know how distressing it can be. We always try to add that extra special touch by washing your car too!
Kind regards,
Natalie
Service Manager
Good service as usual
Good service as usual. Can not fault them have no hesitation in recommending them.
15 December 2019
Unprompted review
Reply from Five Star Autocentre
Dear Mr Singh,
Thank you very much for leaving us a great 5 star review. We really appreciate the feedback and thank you for recommending our garage! :)
Kind regards,
Natalie
Service Manager
Good service and pleasant staff
Good service and pleasant staff. All ways informative would definitely recommend. Thank you
13 December 2019
Unprompted review
Reply from Five Star Autocentre
Dear Linda,
Thank you very much for leaving us a 5 star review. We are really happy you received a great experience from us - we will always try to wash & vac every car we see!
Kind regards,
Natalie
Service Manager
Excellent service can not fault them…
Excellent service can not fault them higher recommend
12 December 2019
Unprompted review
Reply from Five Star Autocentre
Hi Ruth,
Thank you very much for taking your time to leave us a great 5 star review. We really appreciate the feedback and look forward to seeing you again.
Kind regards,
Natalie
Service Manager
Trusting and honest
Trusting and honest. Would recommend to try any body reading this review. Very professional. I would jot hesitate in coming back. Thank you Five star Auto Centre
1 November 2019
Unprompted review
Reply from Five Star Autocentre
Hi Laura,
Thank you for taking your time to leave us a 5 star review! We are really glad you trusted us with your pride & joy, and we pride ourselves in being transparent. We look forward to seeing you again in the future.
Kind regards,
Natalie
Service Manager
Perfectness is what come to mind front…
Perfectness is what come to mind front the get go. From booking to completion Booked in for mot and service for my BMW 1 series. Can not fault the service. Would not hesitate in recommending this garrage to friend families and readers a hidden gem in Huddersfield. Value for money
29 October 2019
Unprompted review
Reply from Five Star Autocentre
Hi Dean,
Thank you very much for leaving us a great 5 start review. We really appreciate your feedback and glad we could be of service to you. We look forward to seeing you again in the future!
Kind regards,
Natalie
Service Manager
Excellent service value and quality is…
Excellent service value and quality is what’s this place is about. Can not fault their service. Thank thank you 😊
25 October 2019
Unprompted review
Reply from Five Star Autocentre
Hi Corrine,
Thank you very much for taking your time to leave us a 5 star review! We are really pleased you had a great experience with us.
Please don't hesitate to contact us should you need our assistance in the future and we hope to see you again.
Kind regards,
Natalie
Service Manager
I had broken down and was recovered in…
I had broken down and was recovered in by the RAC. I can not fault the service of five star and he customer service is excellent. Thank you so much for Lon car
22 October 2019
Unprompted review
Reply from Five Star Autocentre
Hi Katherine,
Thank you for taking the time to leave us a great review! We are really glad we could be of service for you - we will always offer a loan car if we have one as we know how difficult it can be without transport. We hope to see you again!
Kind regards,
Natalie
Five Star Autocentre
Overcharge
Went in last week for an MOT, car failed and needed a number of new parts fitted. I was quoted almost a £1000 in repairs which seemed severely overpriced to me. Took it to Kwikfit they checked it over and quoted me almost a third of the price £350 or so parts and fitting. Got the work done and mot passed no issues. The initial qoute from five star was honestly ridicoulous, they've obviously mugged off alot of people with their 'not fitting inferior parts' sales crap. Just be honest and fair to people instead of quoting silly prices. I'm sure I'll get the old, can't find you on the records response from them, but this is an honest review. Wouldn't recommend this place to anyone.
21 October 2019
Unprompted review
Reply from Five Star Autocentre
Hi Taz,
We are really sorry you didn't have a good experience with us. We did squeeze you in on the same day at short notice and do try to accommodate where we can. I am confused how the quote was so little from Kwikfit - please bare in mind we quoted you advisories and failures, so I am surprised if they will have done all 4 tyres, brakes, suspension etc for that amount.
Our priority is to keep you safe and well informed - we have to give you the full overall condition of your vehicle. Our prices do reflect our service, and the "not fitting inferior parts" is not something we just tell our customers, we do provide premium parts - we find by using premium parts the customer has peace of mind with extended warranty and we find, very little come backs. All of our customers have the choice whether they get the work done with us or take it somewhere else.
I'm really sorry you feel this way and if you wish to discuss further please feel free to contact us.
Kind regards,
Natalie
Service Manager
Couldn’t recommend enough - best around!!!!!
Dealing with Five Star Autocentre is always hassle free and a pleasure. I take my cars here, instead of the main dealership - as they are always truthful and honest about the requirements needed.
I couldn’t recommend the team enough, and will continue to use them over anyone else. They are genuine, and trustworthy throughout, I’ve never received a single fault when dealing with this garage.
19 October 2019
Unprompted review
Reply from Five Star Autocentre
Hi Matthew,
Thank you for leaving us a great 5 star review - really glad you had a good experience with us!
We will always get the work done in the time stated and to the highest standard - without the main dealer price tag. Thank you for recommending us and we look forward to seeing you again.
Kind regards,
Natalie
Service Manager
Fantastic service.
Fantastic service, £35 for an MOT and they even washed it!
See you next year .
12 October 2019
Unprompted review
Reply from Five Star Autocentre
Hi Power Entertainments,
Thank you very much for taking your time to leave us a 5 star review. Really glad you had a great experience and we look forward to seeing you next year!
Kind regards,
Natalie
Service Manager
AVOID!!!!
I normally never write reviews as I just let it go. They are very expensive for parts which are not genuine dealer parts. Got brake pads done and a part which holds the pads called pad shim kit was missing which I'm assuming they threw away so thanks guys. Would bot recommend to anyone and I have not been back since.
Let me reply
Clearly not bothered about the high price you
charged all I'm bothered about is why you threw the pad shims away ask your mechanic. I need them for my new pads but because if your stupidity it's going to cost £60 for new ones are you going to pay that?
Like I ssaid I've just changed my brake pads and the mechanic noticed now.
ARE YOU GOING TO PAY FOR THE BRAKE PAD SHIM KIT WHICH YOU THREW AWAY? WHAT'S YOUR EXCUSE FOR THAT?
12 October 2019
Unprompted review
Reply from Five Star Autocentre
Hello Mr Masood,
Thank you for your review. We last saw you and your vehicle November last year 2018. We are sorry you feel this way and are surprised you have not been in touch with us up till now nearly 12 months after to report any issues. We can guarantee all parts are genuine and/or OEM parts and carry a full warranty against any issues however small they may be. All workmanship undertaken also carries a full warranty. The issue here I believe is is the costing for which you were fully made aware of and agreed before any work carried out. Majority of our customers agree we provide a great level of service at a competitive price. If you would like to speak to us further please do not hesitate to contact us. Best of luck with your motoring.
Kind regards,
Natalie
Manager
First time user.
Visited for the first time today, very professional and great customer service. Work carried out to a very high standard & at a very good cost. Will definitely use for all my cars needs, would highly recommend, thanks guys. (Good coffee).
20 September 2019
Unprompted review
Reply from Five Star Autocentre
Hi Chris,
Thank you for leaving us a great 5 star review - really glad you had a good experience with us! We look forward to seeing you again & will always make you a coffee while you wait.
Kind regards,
Natalie
Service Manager
In 35 years of having garages care for…
In 35 years of having garages care for my cars, the quality of work and alround customer service is definitely some of the very best.
18 September 2019
Unprompted review
Reply from Five Star Autocentre
Hi Mike,
Thank you very much for taking your time to leave us a 5 star review! We really appreciate your kind words & we are glad you have received a great service with us. We hope to see you again (but not too soon!)
Kind regards,
Natalie
Service Manager
First class service from start to end
First class service from start to end. Miss Kavanagh was professional throughout the duration keeping in regular contact with me every step of the way. As my car was only a few months old and I was worried what the repair would be like I needn’t have been as the workmanship was exceptional. I would appreciate if both Miss Kavanagh and the repair worker(s) were recognised for this in their next supervision session.
Kind regards
Miss Edwards
16 September 2019
Unprompted review
Reply from Five Star Autocentre
Hi,
Thank you very much for your review! We really appreciate your feedback.
Kind regards
Five Star Auto centre were excellent
Five Star Auto centre were excellent. Helpful and proactive with advice. All in all a great service. Definitely recommend.
10 September 2019
Unprompted review
Reply from Five Star Autocentre
Hi Stephen,
Thank you very much for leaving us a 5 star review, we really appreciate your feedback. We are glad we met your expectations and thank you for trusting us with your car! We look forward to seeing you again.
Kind regards,
Natalie
Service Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.