Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more
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Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... See more
Company replied
i just spoke with nathan regarding an amendment to a recent order. he was polite, helpful and solved the issue. also, the item i purchased that was incorrect for me was happily and easily swapped out... See more
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I went into the Birmingham store looking for a functional trainer for my home gym but I wasn’t sure which one would best suit my needs. Phoebe was absolutely brilliant and helped explain each one indi... See more
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Company details
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
- Table Tennis Supply Store
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.6
Excellent
12K reviews
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Replied to 86% of negative reviews
Typically replies within 1 week
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Garth helped me find best products- was…
Garth helped me find best products- was professional and kind recommended
28 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dale worked hard to get me the best…
Dale worked hard to get me the best deal. His responses where always prompt and professional.
28 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Faulty on arrival, then months of silence — and they want me to pay for their mistake
Ordered a Schwinn 800IC. It arrived faulty. I'd already spent hours assembling it and disposing of the packaging before the fault became clear.
What followed was weeks of silence and chasing. When Fitshop finally responded, they agreed to replace the bike — but said I'd have to pay a fee for collection and installation, because I hadn't bought installation with the original order. That isn't how the Consumer Rights Act works: where goods are faulty, the retailer bears the costs of putting it right.
They then offered me 5% off as compensation, and later 10%. The fee they wanted was worth more than the compensation they were offering.
Still unresolved. I'd think carefully before buying anything expensive here — the products may be fine, but find out what happens when one isn't.
Order SORE05607 / ref 53392. Happy to update this review if they put it right.
26 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.
We would like to clarify a couple of points, as we feel some aspects of your review do not fully reflect the situation. Once the fault was confirmed, we agreed to provide a replacement in accordance with your statutory consumer rights, including arranging collection of the original product and delivery of the replacement at no cost to you.
The point of disagreement relates to the additional services requested. You asked for an engineer to attend your home to dismantle the existing bike, package it for return, and then assemble and install the replacement. These services are separate, chargeable installation services that were not included with your original purchase. As no installation service was purchased initially, our replacement process is via standard courier collection and delivery. While we are happy to arrange an installation visit if required, this would incur the standard service charge.
As a gesture of goodwill, we also offered compensation for the inconvenience caused, despite the replacement itself being provided free of charge.
We appreciate that this has been a frustrating experience, and we remain committed to resolving the matter. Our customer service team is available to help if you wish to proceed with the replacement or discuss the installation options further.
Kind regards
Fitshop Team
Phil gave outstanding customer service…
Phil gave outstanding customer service when purchasing my kettlebell.
27 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Appalling service; faulty goods received & not giving a refund.
I brought a Cardiostrong IB50 Incline bike from Fitshop 10th May. It was faulty & whilst the customer service was initially pretty good, it has been appalling since I requested a refund & returned the item. I’ve been waiting 6 weeks for my refund since I first made my request & having to take them to the small claims court to recover my money. Avoid at all costs - disgusting behaviour. I am left with no item & no money.
6 June 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the delay in processing your refund.
We understand how frustrating this situation must have been, particularly after returning the bike and having to wait longer than expected for the matter to be resolved. This is not the level of service we aim to provide, and we appreciate your patience while the issue was being addressed.
We're pleased to confirm that your refund has now been processed. While we're glad this has been resolved, we regret that the delays led to such a disappointing experience and that we fell short of your expectations.
Your feedback is important to us, and we will use it to help improve our processes and customer experience going forward.
Kind regards
Fitshop Team
Customer service was fantastic
Customer service was fantastic. This is the second time I’ve attended this store and every time staff have been helpful and welcoming.
27 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Customer service
Customer service was excellent and a very new store! Cheers!
26 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Needed to amend an order and cancel 1…
Needed to amend an order and cancel 1 of 2 items
Nathan reassured me that would be processed and only 1 of the 2 items would be dispatched and order updated for me to receive a partial refund.
I would recommend this firm.
26 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Absolutely outstanding service from the moment we walked in.
We purchased an incline trainer and couldn’t be happier with both the machine and the customer service we received. Lorraine was fantastic she was incredibly patient, took the time to talk us through all of the equipment, and answered every question we had with exceptional knowledge and professionalism. There was never any pressure to buy; instead, she genuinely wanted to make sure we chose the right machine for our needs.
A big thank you also to Leon, the Assistant Manager, who was equally exceptional. His advice on the different machines was invaluable, and his expertise gave us complete confidence that we were making the right investment.
It’s refreshing to receive such knowledgeable, friendly, and honest customer service. The whole experience was first-class, and it’s clear the team genuinely care about their customers. We would highly recommend Fitshop to anyone looking for quality fitness equipment and expert advice.
Thank you, Lorraine and Leon, for making our purchase such an enjoyable experience!
25 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Really friendly staff and good service
25 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent friendly service
Excellent friendly service, Ben was very knowledgeable and walked us through the features of the different all in one trainers. Many thanks
24 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Very friendly and informative with…
Very friendly and informative with there advice highly recommended fill an was brilliant can’t fault him
25 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Sharp and efficient service by Leon
25 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Amazing choice of equipment
25 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Helpful knowledgeable and friendly…
Helpful knowledgeable and friendly staff, Dylan was particularly helpful, would definitely recommend
25 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Max and the team kept us fully imform…
Max and the team kept us fully imform all the way from ordering to delivery excellent product (bodymax sc50 bike),
Delivery was excellent and very helpful (DX)
24 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Gemma in Manchester is incredible
Gemma in Manchester is incredible, thanks
24 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Erin was brilliant and gave us lots of…
Erin was brilliant and gave us lots of advice. We bought a cross trainer and a multigym and she helped us get the best models
24 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
craig was great
craig was great, knew exactly what i needed for the home gym
23 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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