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3.4

Average

TrustScore 3.5 out of 5

29 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Conning people into very expensive subscriptions

I have suffered the same thing as previous reviewers. This company presented an offer on facebook. I didn't spot or see anything a subscription, but they have been taking a payment of £39.95 every two weeks since the 20.02.2025.

I will chose to believe that the company acted in good faith and did not deliberately try to con people into paying a subscription for nothing, but its hard to believe they were unaware of it.

I would suggest that unless you have legitimate interest in their service, still no idea what they actually do, steer well clear.

20 February 2025
Unprompted review
Fitlivia logo

Reply from Fitlivia

Dear Ian,

Thanks for reaching out to us. We are committed to resolving issues transparently and efficiently. Please contact us at support@fitlivia.com so we can assist you directly.

Rated 5 out of 5 stars

Workout platform is stable, and support is always responsive.

Their support is super responsive, and this workout platform itself is stable and well-designed. I've never had an issue logging workouts or navigating.

18 April 2025
Unprompted review
Fitlivia logo

Reply from Fitlivia

Hello Thierry,

Thank you for your amazing review! We’re delighted that you enjoyed our service. Customer satisfaction is at the heart of what we do, and your feedback motivates us to keep going!

Rated 1 out of 5 stars

Hello

Hello, you debited me with CHF 3.05 on February 3, 2025, and CHF 55.77 from my account on March 1, 2025, for no reason. I ask you to return this amount as soon as possible, otherwise I will file a complaint and contact a lawyer. I look forward to hearing from you as soon as possible.

1 March 2025
Unprompted review
Fitlivia logo

Reply from Fitlivia

Dear Davidoff,

Thanks for reaching out to us. We are committed to resolving issues transparently and efficiently. Please contact us at support@fitlivia.com so we can assist you directly.

Rated 3 out of 5 stars

didn't know I had signed up for…

didn't know I had signed up for membership until the withdrawal from my bank. Recently received an email from this company claiming to represent my Health insurance Aviva offering a free Medicare kit post a survey and paying only the postage. Support fixed it and returned my money. Thanks

12 March 2025
Unprompted review
Fitlivia logo

Reply from Fitlivia

Dear Gary,

Thanks for reaching out to us. We are committed to resolving issues transparently and efficiently. Please contact us at support@fitlivia.com so we can assist you directly.

Rated 1 out of 5 stars

where is my so called ‘North Facebag’…

where is my so called ‘North Facebag’ you were allegedly selling for £2 that i paid?
luckily spotted potential for ‘subscription’ cancelled that asap , seem a devious, sly scammer company! Stay away
Money was taken on 20th Feb2025!

20 February 2025
Unprompted review
Fitlivia logo

Reply from Fitlivia

Dear Kevin,

Thank you for reaching out. We want to clarify that we have no affiliation with this product North Facebag. Please contact us at support@fitlivia.com, and we’ll be happy to assist you.

Rated 5 out of 5 stars

They make every interaction effortless…

They make every interaction effortless and enjoyable. Their level of customer service is exceptional.

25 February 2025
Unprompted review
Fitlivia logo

Reply from Fitlivia

Dear Hannah,

Your positive feedback made our day! We strive to offer the best possible experience, and knowing that we succeeded is incredibly rewarding. Thank you for taking the time to share your experience!

Rated 1 out of 5 stars

This company is taking from my account…

This company is taking from my account without my authority. I did not sign up for any subscription but top £49.95 from my bank since June 2024.
From my debit card receipt, it showed I pay for parking in June in the UK via pay-by-phone method. I left the UK mid-July. Since Aug, £49.95 was taken from my debit without my authority. Unfortunately I only discovered it today (27/02/2025)
I did not authorise any subscription, therefore took me whole day to search my many email addresses and still could not find any proof of the subscription done by me.
Anyone who reads my review, please be aware of these companies, fitlivia.com and zenliviahub

27 February 2025
Unprompted review
Fitlivia logo

Reply from Fitlivia

Dear Eddy,

Thanks for reaching out to us. We are committed to resolving issues transparently and efficiently. Please contact us at support@fitlivia.com so we can assist you directly.

Rated 1 out of 5 stars

Fraud be aware

This company have taken 3 payments out of my account which have not been authorised by me .
I haven't and never would sign up or subscribe to this awful organisation .
They have committed fraud.

check you accounts everyone

6 February 2025
Unprompted review
Fitlivia logo

Reply from Fitlivia

Dear Lindsey,

Thanks for getting in touch! This situation does not reflect our standards, and we encourage you to contact us at support@fitlivia.com so we can assist you further.

Rated 1 out of 5 stars

Scam

Please be aware of this company, a complete scam, they have attempted to take over £150 from my bank account over five days, luckily I had removed funds and my bank was aware.
I had supposedly signed up for a online yoga session which I have little or no interest in.

30 January 2025
Unprompted review
Fitlivia logo

Reply from Fitlivia

Dear Jim,

Thanks for reaching out to us. We are committed to resolving issues transparently and efficiently. Please contact us at support@fitlivia.com so we can assist you directly.

Rated 1 out of 5 stars

Attention !

Attention !! Fraude !!!

23 January 2025
Unprompted review
Fitlivia logo

Reply from Fitlivia

We understand your concerns and take fraud allegations very seriously. If you have encountered any issues, please reach out to us at support@fitlivia.com, and we will do our best to assist you.

Rated 1 out of 5 stars

Fitlivia offering Medicare kit - fraud

Recently received an email from this company claiming to represent my Health insurance Aviva offering a free Medicare kit post a survey and paying only the postage. On reviving the invoice you are then told you have subscribed to a recurring transaction. Absolute scam , you will need to cancel before they take money and block through you bank. Embarrassed to have fallen for this.

19 January 2025
Unprompted review
Fitlivia logo

Reply from Fitlivia

We regret any confusion regarding this matter. We are not affiliated with the survey you mentioned. If you need further assistance, please contact us at support@fitlivia.com.

Rated 1 out of 5 stars

Fraudulent organisation.Yoga???

Somehow this organisation claims that I have signed up to it, completely unknown to me. They have sent an invoice it claims has been paid although I have definitely not authorised this. The first I knew of this was an email saying I had signed up. I have no idea how they got my details. Definitely a scam!!!!

14 January 2025
Unprompted review
Fitlivia logo

Reply from Fitlivia

We’re sorry to hear about your experience. We take such matters seriously. Please contact us at support@fitlivia.com, and we’d be happy to assist you.

Rated 1 out of 5 stars

somehow they took 3 payments from my…

somehow they took 3 payments from my account £39.95, my bank got 1 payment back I do not think I will get any more back. It took a while to cancel a subscription I never had, The account name used was ZENHTHUB.COM. I have no idea how they managed it. It seems Fitlivia is a yoga club might be changing banks because of them

17 December 2024
Unprompted review
Fitlivia logo

Reply from Fitlivia

Dear mr Pickles, could you please reach out to our customer support so we can find out what exactly happened? Fitlivia is indeed a virtual yoga club!

Best regards,
Support Fitlivia

Rated 5 out of 5 stars

Fitlivia has revolutionized my yoga…

Fitlivia has revolutionized my yoga routine. The virtual classes' serene and welcoming athmosphere feels like a real studio. The variety of sessions, including meditation and breathing exercises, brings balance and peace to my daily life. The community support and interactive features are fantastic. They are perfect for yoga enthusiasts at any level.

21 May 2024
Unprompted review
Fitlivia logo

Reply from Fitlivia

We're delighted that Fitlivia has made a positive impact on your yoga journey! Creating a serene and supportive space for all levels is our goal. Thank you for being part of our community!

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