Banner for FITJEANS

FITJEANSReviews 

12,654
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,069 reviews, reviewers had a great experience with this company. Customers consistently praise the product's quality, highlighting its comfort, stretch, and flattering fit, especially for various body types. Many appreciate the fast delivery service and the overall pleasant shopping experience. However, some people mentioned that the products are quite expensive when not on sale. A few other people also felt that the sizing could be inconsistent, leading to issues with length or fit not matching expectations or descriptions. Additionally, some reviewers were not happy with the quality of certain items, describing them as feeling cheap or having issues like pilling or a strong bleach smell.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the amazing fit, soft fabric, and... See more

Quality

Consumers generally express satisfaction with the quality of the products, often highlighting the amazing... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers praising the fast shipping... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers praising the easy ordering process and... See more

Price

People report negative experiences with price, often finding items like jeans and shorts to be too expensive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The jeans are really awesome and the quality is the best!! But pretty expensive when there’s no sale going around! I bought Capri jeans in color white (Size M, measurements - 94cm, 75cm, 98cm) and... See more

Company replied

Rated 4 out of 5 stars

The skinny and bootcut jeans don’t have front pockets, they’re fake. It’s a shame imo, because I bought the pants to wear to work and I usually keep my keys in my front pocket. The baggy pants do h... See more

Company replied

Rated 4 out of 5 stars

This is my second pair I've bought from FitJeans, and I will say this: they are the only comfy and form fitting jeans I've been able to find that work with my "thick, but athletic" body. However, both... See more

Company replied

Rated 4 out of 5 stars

The fabric quality is excellent. They looked like they would be too small but then I put them on and there is so much STRETCH which I love! These flares are perfect! Giving 4 ⭐️ because the pockets ar... See more

Company replied


Company details

  1. Jeans Shop
  2. Clothing Store
  3. Women's Clothing Store

Written by the company

Founded in 2018 in Oslo, FITJEANS was born to create jeans that hug you in all the right places, giving you the ultimate confidence boost every time you wear them - no waist gap, no squeezing, just the perfect snatched look. Today, we’re a global community of over 400.000 denim lovers, committed to making you smile every time you wear FITJEANS. Our jeans are meticulously crafted with super stretchy, form-flattering denim that hugs you in all the right places, ensuring there's no waist gap and maximum comfort.

WE'RE HERE FOR YOU

Written by the company

HIGHEST STANDARDS OF CUSTOMER CARE
Our team is dedicated to delivering the best possible FITJEANS experience from start to finish, ensuring you’ll love both your jeans and your journey with us. With the highest standards of customer care, we're always here to help. Got questions? Issues? Wanna share the love? Just reach out - we’re only a message away.

Contact info

DISCOVER YOUR NEW FAV JEANS

Always 100% waist gap proof. Designed to make you feel confident.

4.1

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(12,654)

1,335 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staple for summer

This is my first time buying shorts, so I wasn't sure about the size. It really depends on how stretchy the material is. I have several pairs of pants and have ordered both Small and Medium sizes. I love the cream color, the clean hem, and the rivet design. For reference, I got this in Medium and weigh 137 pounds.

18 June 2026
FITJEANS logo

Reply from FITJEANS

Thank you so much for taking the time to share your lovely feedback with us ❤️ The sizing does vary from collection to collection, so always make sure to look at the right size guide before placing your order. So happy to hear you are satisfied with your shorts and thank you so much for the love and support!

Rated 3 out of 5 stars

The inseam of the shorts were too…

The inseam of the shorts were too thight and on seating I could feel it in clearly between my legs. Other wise it was good. I had to return the product.

17 June 2026
FITJEANS logo

Reply from FITJEANS

Thank you for sharing your feedback with us 💙

We’re sorry to hear that the fit of the shorts wasn’t quite right for you, particularly in the inseam area when sitting. That’s certainly not the experience we want you to have, even if you otherwise liked the product.
If you’d like, you’re very welcome to email us at help@fitjeans.com, and we’d be happy to help you find a better fit or recommend a different model that may suit you more comfortably.

We appreciate you giving us a try and hope we can help you find a pair that works better for you in the future!

Rated 5 out of 5 stars

I love these jeans!!

I love these jeans!!! they are so stretchy and comfortable, I was worried about ordering a small but they fit my body perfectly!!

17 June 2026
FITJEANS logo

Reply from FITJEANS

So happy to hear you are satisfied with your new Fitjeans! Thank you for sharing your feedback with us ❤️

Rated 5 out of 5 stars

Amazing fit

Quick delivery! The jeans fit perfectly

18 June 2026
FITJEANS logo

Reply from FITJEANS

That is so great to hear! Thank you so much for sharing ❤️

Rated 3 out of 5 stars

They are a great fit. Wish they were longer

They are a great fit, I just wish they were tall girl friendly. I will not be able to eat them with a heel. Only flats unfortunately.

17 June 2026
FITJEANS logo

Reply from FITJEANS

Thank you so much for sharing your feedback with us! We're so happy to hear that you're pleased with the fit of the jeans. 💙

The style you purchased is unfortunately not currently available in a longer length. However, we have already launched longer length versions of some of our other styles, so we'd love for you to check them out on our website.

We're continuously working on expanding our range and hope to offer more of our products in all lengths in the future.
Thank you for your support and feedback, it really helps us as we continue to grow💙

Rated 1 out of 5 stars

I didn’t received my order and I didn’t…

I didn’t received my order and I didn’t get assistance of your team!

17 June 2026
FITJEANS logo

Reply from FITJEANS

Thank you for your review, and we’re sorry to hear about your experience!
We would like to clarify that we have been looking into your case with UPS, and our customer support team has been in contact with you throughout the process to provide updates and assistance.

We can also confirm that a full refund has now been issued as requested. I have additionally sent you an email with all the details for your reference.

We’re sorry for the inconvenience this situation has caused and appreciate your patience while it was being resolved. Hopefully you would like to place a new order with us again soon💙

Rated 1 out of 5 stars

The shipment never arrived and no…

The shipment never arrived and no response From the customer service. The payment still pending though.

1 June 2026
FITJEANS logo

Reply from FITJEANS

Thank you for your feedback, and we’re sorry to hear about your experience!

We would like to confirm that our customer service team has already been in touch with you regarding this matter, and a full refund has been issued as requested.

We’re sorry for the inconvenience this situation has caused and appreciate your patience while we resolved it. If you have any further questions, please don’t hesitate to reach out💙

Rated 4 out of 5 stars

It’s be a 5 star if the colour looked…

It’s be a 5 star if the colour looked the same in the pic

17 June 2026
FITJEANS logo

Reply from FITJEANS

Thank you so much for your feedback! We really appreciate the honest feedback!

We’re very sorry to hear that the colour of the jeans didn’t fully meet your expectations. The nature of denim production is that every single pair is unique, as each roll of denim fabric has a slightly different base tone, which can naturally affect the final colour. In addition, the finishing and detailing of our jeans is done by hand, which also contributes to slight variations between pairs.

Because of this, the jeans can sometimes look a little different in person compared to the photos on our website. That said, we do our best to make the images as accurate as possible by using natural lighting in our studio, and our editor always has the physical product present when finalizing the photos.

We really appreciate your feedback and will continue working to make our product presentation as clear and accurate as possible💙

Rated 2 out of 5 stars

I measured myself by your size guide…

I measured myself by your size guide online only to have jeans way too big. The jeans were in my opinion a little pricey so I expected better quality and a more true to fit especially since it was your own size guide!

16 June 2026
FITJEANS logo

Reply from FITJEANS

I am very sorry to hear that you had issues with the sizing, even though you followed our size guide. This should absolutely not be the case!
I have now sent you an email so we can take a closer look into this and find a solution.
Get back to us whenever you get the chance 😊

Rated 1 out of 5 stars

Button ripped off and missing on…

Button ripped off and missing on arrival.

16 June 2026
FITJEANS logo

Reply from FITJEANS

We’re very sorry to hear that your item arrived with a missing button, that’s not the experience we want for our customers!

Our team is already in contact with you and looking into this to make sure it gets resolved as quickly as possible.

Thank you for bringing this to our attention, and we appreciate your patience while we sort this out💙

Rated 1 out of 5 stars

Difficult return

The style didn’t fit me but the quality was great. However when I tried to return it, I took the steps that are on the website and emailed them. It has almost been 2 weeks since I have emailed this brand and I haven’t heard anything from them. I would have tried other of their products but making returns seems challenging so I will be my passing on this brand.

12 June 2026
FITJEANS logo

Reply from FITJEANS

Thank you for your review, and we’re really sorry to hear about your experience with the return process!

We sincerely apologize for the delay in getting back to you, your email unfortunately ended up in our spam folder, which is why it was missed. We understand how frustrating this must have been, especially when you were waiting for a response.
We can confirm that we have now registered your return and also sent you an email with all the details so you can proceed.

We’re very sorry for the inconvenience this caused and appreciate your patience while we got this sorted.

Rated 3 out of 5 stars

Careful of returns and delivery charges!

I bought the shorts using their size guide, the only delivery option was £10 but the already very expensive shorts were on a small sale so I thought fine. They came and didn't fit, so I looked at returning them and it cost me another £9 to return them as they take it out your refund! So it cost me almost £20 just to try this brand, will absolutely not be trying again. Please look into cheaper shipping and free returns because the shorts themselves were nice and I had been so excited to try them for so long.

9 June 2026
Unprompted review
FITJEANS logo

Reply from FITJEANS

Thank you for taking the time to share your feedback. We're sorry to hear that the shorts weren't the right fit and that you were disappointed with the shipping and return costs.

We understand that these costs can be frustrating. We would like to clarify that all shipping fees and return costs are clearly stated on our website before an order is placed, so our customers have this information in advance.
We truly appreciate your suggestion regarding lower shipping costs and free returns, and we'll be sure to share your feedback with our team as we continuously review our policies.

We're glad to hear you liked the shorts themselves, and we're sorry that your first experience with us didn't meet your expectations🙏🏽

Rated 5 out of 5 stars

Love these shorts

Love these shorts! The color is beautiful, and I sized up for a more relaxed fit, which was exactly what I wanted. Super comfortable and flattering🩷

15 June 2026
FITJEANS logo

Reply from FITJEANS

So glad to hear the shorts fitted exactly as you wanted them to 😍 Thank you for sharing your feedback with us!

Rated 5 out of 5 stars

Love the fit of the Jeans

Love the fit of the Jeans, they are definatley super stretchy. The quality is amazing and the shipping was really fast. The Company does alot of marketing to sell the jeans and if it wasn't for the constant emails and ads on I.G. i probably would never have gotten around to buying a pair.
Can't wait to buy another pair abs try all the different colours

19 June 2026
Unprompted review
FITJEANS logo

Reply from FITJEANS

Thank you so much for your wonderful review! 💙

We're so happy to hear that you love the fit, quality, and stretch of your jeans, and that your order arrived quickly. It means a lot to us that you decided to give Fitjeans a try!

We're also glad our marketing helped you discover us, and we really appreciate your honest feedback. We hope you'll love exploring all the different colours and styles just as much as your first pair!

Rated 5 out of 5 stars

Amazing fit and quality

Amazing fit and quality! Have had heaps of compliments on these jeans.

12 June 2026
FITJEANS logo

Reply from FITJEANS

That is amazing to hear! Hope you will keep on enjoying your Fitjeans ❤️

Rated 1 out of 5 stars

Haven’t even received jeans

Haven’t even received jeans . Almost a month now n they won’t refund
Me even tho i paid extra for free returns

12 June 2026
FITJEANS logo

Reply from FITJEANS

Thank you for your feedback, and we’re sorry to hear about your experience!

We would like to confirm that we are currently in contact with you via email and are actively looking into your case to resolve this as quickly as possible.

We understand your frustration regarding the delay, and we appreciate your patience while we work through this with the carrier. Please rest assured we are doing everything we can to get this sorted for you 💙

Rated 2 out of 5 stars

tall length is not very tall...

even spending over $100 I still had to pay for shipping. The Tall length was said to be 37 in inseam but I am 5'11 and typically wear a 35inch inseam and these barely touched the floor with no shoes on.

10 June 2026
FITJEANS logo

Reply from FITJEANS

Very sorry to hear the issue you faced with the length of the jeans! I have now emailed you so we can take a closer look into this, so get back back to us whenever you get the chance 😊
We're sorry to hear that you were disappointed with the shipping costs. Our shipping fees and any free shipping thresholds are shown at checkout before an order is completed, and we understand that this may not always meet everyone's expectations.

We appreciate your feedback!

Rated 5 out of 5 stars

Unreal fit I AM OBSESSED

Unreal fit I AM OBSESSED! No more dragging along the floor with the perfect petite fit! Fast service.

11 June 2026
FITJEANS logo

Reply from FITJEANS

So happy to hear this! Thank you so much for sharing your feedback with us and for the support 😍

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look