FitBoutique Reviews 

I ordered my machine after many months of debating which company to buy from, when I saw FitBoutique was having a sale I made my decision to buy the Ivory folding reformer.
I received my reformer 7 days after ordering, which I was so impressed with.
Setup was easy, although the instructions didn’t exactly match the reformer I purchased, it was easy enough to work out. I did need help though as it is very heavy!
The machine is comfortable to use, the bed is probably not as cushioned as another brand I’ve used but it’s fine. The machine glides well and the hand/feet straps are really soft.
The quality is amazing and I’m really excited to continue using my machine for many years to come!

Fantastic machine - quality is excellent and it looks great! Really easy to set up and use. Love it!

The customer service is top notch.
They answer all my questions and even re sending my bottle of oil that was leaked all over.
But the reformer itself has good material. Even oil comes off easily with just a wipe.

Love the reformer..so smooth and quiet.
The instructions to assemble could've been better so that we didnt have to carry the whole 75kg reformer upstairs. The carriage would've come apart easy as the first step to assemble.

very quickly dispatched, well packaged

Finally took the plunge and purchased the Sienna reformer for home. I am super impressed with the machine, it feels good quality and value for money. I've used the app as well, felt like I was in a class, really enjoyed it.
Delivery to regional WA was also super quick. Thanks Fit Boutique

I purchased the Maple reformer and it’s even more beautiful in real life than online. I decided to buy a reformer after using one in a studio and I have to say I prefer mine. It came in 12 days which was excellent, and was super easy to set up. I’ve seen a few people be concerned in the reviews as to whether you can feel the fold but the wheels aren't positioned over the join so it is a completely smooth ride.
The straps are padded which is also nicer than the studio.
I’ve used a few apps and the instructors on Pilates Project have a huge focus on form. Due to this over the past few weeks I’ve seen a dramatic change in my posture, flexibility, and overall tone. It’s actually incredible.
I’ve had a few questions and the customer service has been above and beyond.
Overall I’m incredibly impressed and thankful I purchased the machine … can’t recommend enough!

My reformer arrived quite quickly and everything was there, easy to set up, and I love it. The wood and beige blend in my decor it looks great. I love using it it’s very smooth..

From first point of contact to delivery was excellent, all my questions were answered in a reasonable time before and after purchase. We ordered the Sienna reformer which not only looks great but the quality was excellent for the price, i could tell straight away care and detail was taken with the equipment build and packaging.
Highly recommend this reformer to a beginner or seasoned Pilates pro.

The ivory fold reformer is a dream! It is easy to fold and unfold with just one person, which was a key thing for me. The carriage glides smoothly, only very slightly catching on the middle fold bit. The reformer is a 5/5!!

The only thing to note is the instructions were confusing, they might have been outdated or for a different reformer as it had set up part and steps which mine didn’t need or have. Additionally, I love that it comes with a 2 month trial on the reformer class app, but was confused on how to access this, it is very vague.

Overall an amazing experience!!!

From start to finish, my purchase of my new Reformer from FitBoutique was first class.
The Reformer arrived very well packaged and very quickly.
Putting it together was easy because about 80% of it was already assembled when delivered.
The quality is top class too! Such a pleasure to receive a good quality item these days.
I would 100% recommend this company to anyone looking to purchase a top quality Reformer.
Thanks team, you've done super well!
Cheers, Tara.

AJ has been amazing to deal with. He went over and above to make sure I could order my reformer and helped inform me on which one met my needs. I have had nothing but fast responses and friendly assistance. I could not more highly recommend ordering through a company. I am excited to receive my reformer and start using it !

Purchased the Onyx Reformer and the additional insurance. Was very happy with the overall purchase experience and delivery.
Purchased on the 1st September and arrived on the 15th September.
Communication and updates were reasonable, and any queries were promptly replied to.
Does arrive in a large secure wooden box with metal fasteners. But once you wedge them all open it was pretty easy unboxing from there. Unboxing and moving is a 2 person job minimum, so be prepared.
Reformer itself is great. I have used it everyday from delivery and it looks and feels well made.
Very happy from purchase, to delivery experience to the product itself.
Would happily recommend. :)

I would give 5-stars because I absolutely love my Ivory reformer!! But I’m dropping 1-star because the delivery could’ve been better… I was already a little impatient because I waited around 3 weeks when the website said once it’s dispatched (a week after I ordered), it’ll arrive the same/next day. Once it did arrive, the delivery man was helpful in transporting it into our apartment building. But once he dropped it off to our floor, the box was very difficult to open. We didn’t have the right tools to bust through the metal encasing, it took me and my boyfriend a good hour to take off the lid just using a couple of flathead screwdrivers (which broke in the process). Although I am glad that the packaging is super secure and protective, I wish this kind of information was on the website or I had gotten an email before I received it so I could’ve prepared or asked some people for the necessary tools. Or if the company provided an extra service to help open and unpack the box, I would’ve been more than happy to pay for. Other than that the product itself is amazing, I am so happy I can use it basically everyday. Folding it up and storing it is so easy, takes like 2 mins for me to wheel it out of my study, into my living room and set up for me to use.

Reformer Machine:
I am extremely happy with the reformer itself. The build quality is excellent — it feels sturdy, stable, and very well engineered. The finish and materials give it a high-end, professional studio look, and it’s a beautiful piece of equipment to have at home. The carriage runs smoothly, the footbar and springs feel solid and secure, and overall it works exactly as expected.

Customer Service:
Unfortunately, the customer service experience was the complete opposite. I understand that stock and customs delays can happen, but what I cannot accept is the dishonesty and half-truths I encountered throughout the process. For example, I was sent a tracking number when my order hadn’t even been scheduled for courier pickup — something the company would have known at the time.

If Fit Boutique had been upfront from the beginning, this whole situation could have been resolved with a single email and I would not be leaving this negative review. Instead, I was repeatedly given vague responses, scripted lines, and had to push hard to get a straight answer. This has left me with serious doubts about what would happen if I ever need a replacement part or warranty support in the future.

Timeline of Events:
• 15 Aug – Chatted with customer service, advised stock arriving in “less than two weeks.”
• 16 Aug – Placed order (website stated order would ship 26 Aug).
• 29 Aug – Contacted FB, told they were still waiting on stock.
• 1 Sept – Repeated back-and-forth trying to get a straight answer. Eventually told my order would be “dispatched this week.”
• 2 Sept – Received tracking number and email saying order was “fulfilled.”
• 3 Sept – Contacted FB as tracking showed courier had not received package. FB admitted pickup wasn’t scheduled until 8 Sept.
• 9 Sept – Contacted FB again as tracking still hadn’t updated. Told pickup was rescheduled to 10 Sept.
• 10 Sept – Courier collected package.
• 11 Sept – Item delivered.

The reformer itself is excellent, but Fit Boutique’s customer service has been frustrating, misleading, and left me with little confidence in their after-sales support.

Very impressed with the delivery, packaging and care taken for my new Onyx Fold Reformer. Quality and precision was what I received. I am really looking forward to everything FitBoutique has to offer. I was a little nervous when I ordered on line, but their honesty and product are fantastic. Have no hesitation in recommending FitBoutique to anyone.

I have now had my Reformer for 2 weeks and have been using it daily and loving it. It was a bit of a wait because I had to wait for a new delivery from overseas. However Ayrah and the team from FitBoutique kept me notified of delivery updates. Unfortunately when I was notified by the courier company it was on the actual day of delivery, and we weren’t home, and so it was left on the driveway- we were thankful it wasn’t raining. Trust me, they are not overstating the fact that it is heavy. We found it easier to take it out of the wooden crate while still outside and wheel it inside. Found it relatively easy to put together even though the instructions seemed to be for the previous model.

The Ivory reformer was easy to set up (the hardest part was getting it out of the crate). It’s smooth to use, however the carriage does catch slightly at the point it folds, but this doesn’t seem to impact its functionality. It looks beautiful, and is a good size. I love the black on wood look. Great for home use. The customer service online was also friendly and prompt. Overall a good experience :)

The Onyx Reformer from Fit Boutique has completely elevated the experience in my studio. The sleek matte black finish instantly adds a luxe, modern feel, and clients always comment on how premium it looks. Beyond aesthetics, it’s incredibly sturdy, smooth to move, and comfortable to use, from the carriage glide to the adjustable settings, everything feels thoughtfully designed.

Buying a home reformer has been really helpful for exercising outside of my weekly classes. It was a big purchase for me and I was worried about quality and what a foldable machine would be like to use.

I chose the foldable Ivory reformer and it is lovely to use, very smooth and comparable to the reformer I use in class, with a nicer and more luxurious finish. Depending on the exercise, I can very mildly feel where the fold is, as the carriage goes over the fold line, but it doesn’t impact me when I do my exercises. I haven’t needed to fold it up since it arrived, but it’s nice to know that I have that option. Set up was fairly straightforward (hubby did the majority).

I found the customer service from FitBoutique very helpful before I purchased, but then rather lacking after purchase. I purchased mid June and the reformer arrived early August. I contacted customer service twice for an estimated delivery and was told the shipment had been delayed. My suggestion to the company would be to be on the forefront of communication and be more transparent with customers waiting for fulfilment. The courier delivery was quick, once they picked up or received the package. The reformer itself I would give 5/5 stars too, but my experience waiting for delivery and needing to ask for updates leaves me with an overall rating of 4/5.

I do appreciate the 2 months free app access- I haven’t activated this yet, as my current focus has been completing my class exercises and figuring out which springs to use for what exercise as my instructor usually tells me what to use.