Hi Fit for Me team, I’ve been using the platform for my workouts and wanted to share some feedback regarding a recurring issue. During the exercises, the video frequently freezes or lags, w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
And I thought it was Asian Pilates so already it’s false advert..I’m obese so getting on the floor is a mission and getting back up in time for the next exercise is not working,but I’ll continue becau... See more
Company replied
The workouts seem ok. Initial offer is cheap, but jumps to 47.99. Bit steep. So I cancelled. Oh boy, now that's an interesting process page after page of offers, please stay...to the point whe... See more
Company replied
I like the selection and difficulty of the exercises. What I don't like and don't understand is why I can't return to a given exercise—once it's finished, it's locked? Why? I'd like to repeat the se... See more
Company replied
Company details
Written by the company
Fit4Me - your first step to a healthier, more active life Fit4Me is here to help you start your wellness journey, even if you’ve never worked out before. You’ll find everything you need to start: short video workouts, Wall Pilates, Chair Yoga, personalized meal plans, and intermittent fasting programs. All adapted to your goals, fitness level, and lifestyle. Fit4Me supports you every step of the way with no pressure, no stress, and no complicated routines. More than 500,000 people have already joined Fit4Me across iOS and Android, building healthier routines and feeling stronger every day.
Contact info
United Kingdom
- support@fit4me.io
- fit4me-life.com
2.7
Poor
522 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Subscription trap
I signed up after seeing an Instagram advert for “Asian Pilates”, which led me to the Fit4Me app. The offer presented was a 12-week trial for £23.
After signing up, I was charged £23 as expected — but then an additional £47 was taken. I also received invoices showing automatic renewals of £66 every 12 weeks and £79.99 every 4 weeks, which were not clearly explained at the time of sign-up.
I contacted customer support, and they confirmed my subscription was cancelled. However, there was no mention of a refund for the additional charges.
The pricing structure and auto-renewal terms were not transparent, and multiple subscription amounts appeared without clear consent. I am now having to dispute the transactions with my card provider.
I would advise others to carefully review all terms before signing up and to monitor their bank statements closely
9 February 2026
Unprompted review
Reply from Fit4Me
Dear Ana,
Thank you for sharing your feedback.
As outlined in our previous email, the subscription structure and any optional add-ons are presented during the checkout process before the final confirmation step. The Meal Plan is shown as an optional add-on, and proceeding without selecting the “Skip” option records it as a voluntary selection. All charges and renewal terms are summarized prior to completing the purchase.
Under the Consumer Contracts Regulations 2013, the 14-day right of withdrawal does not apply once digital content has been delivered and accessed with express consent. Upon sign-up, you were granted immediate access to your personalized plans, which constitutes fulfillment of the digital service. As stated in our refund policy, we do not offer refunds for digital products that are delivered and accessible immediately.
We understand that subscription structures can sometimes feel complex, and we regret that you found the experience unclear. As previously confirmed, all future billing has been cancelled to ensure no further charges occur.
As a gesture of goodwill, we remain open to providing one month of complimentary premium access so you can fully benefit from the services already purchased.
We consider the matter addressed in line with our terms and conditions, but if you have any further questions, please feel free to contact us directly.
Best regards,
The Fit4Me Team 🌿
Automatic subscriptions WITHOUT authorization
UPDATE:
In reply to the Fit4me response to my review, as expected I received the same copy/paste that others who were scammed have also received.
FOUR different amounts were fraudulently taken from my account : $9.79, $15.19, $29.67 and $38.95 - all 4 on different dates since Jan 9th, all for "virtual purchases"
I would also like to correct the false assertion that Fit4Me complies with legal regulations - they do not. To date I have received ZERO notifications from them via the app or vai email, not a single response to my multiple emails to support
As for their cancel subscription instructions, if you follow their instructions, an d hit support, then cancel subscription, you are taken directly back to the subscription page hit the support button again takes you right back to the subscription page . And repeat - as many times as you care to play their game.
There is no cancel button , I have video of this procedure. I have screen shots of all the random amounts taken , as noted above, there doesn't appear to be anywhere in their T & C that gives them carte blanche to take whatever they want when they want. As per auto subscription rules, businesses are required to obtain express, affirmative consent to auto-renewals, provide clear disclosures, send renewal reminders, and offer an easy "click-to-cancel" method online. Unless Fit4Me are telepathic, I have NOT provided ANY of this information as I have NOT received any notifications from them AT ANY TIME .
I am in CA. We have laws regarding auto subscription scams, there is a mandate that businesses obtain express, affirmative consent to auto-renewals, provide clear disclosures, send renewal reminders, and offer an easy "click-to-cancel" method online. Consumers must be able to cancel in the same medium they signed up.
I was charged $38.95 then another $29.67 for "meals".
I have sent 5 emails to support with ZERO response.
THERE IS NOWHERE TO CANCEL THESE FAKE SUBSCRIPTIONS ON THEIR APP.
Disgraceful that these scams are still happenings....
4 February 2026
Unprompted review
Reply from Fit4Me
Hi Jools,
Thank you for your feedback and for bringing this matter to our attention. We take claims like these very seriously and want to ensure that we address your concerns properly.
Could you please provide more details about your account or the emails you’ve sent us, so we can investigate the situation thoroughly and verify the information in our system? This will help us provide you with a more accurate response.
We would like to clarify that our subscription process fully complies with legal regulations, including obtaining clear and affirmative consent for auto-renewals. All terms, including renewal policies, are displayed clearly at the time of purchase, and we provide full transparency throughout the process.
Additionally, we want to address the claim that you cannot cancel your subscription. Our website contains a detailed guide, with screenshots, on how to check your subscription details and cancel it. You can access it here: https://support.fit4me.io/support/how-to-check-my-subscription-details-or-cancel-it
We believe that we have made these processes as clear and accessible as possible. It is the responsibility of the user to review and agree to the terms when completing the subscription process.
Once we have the necessary information from you, we’ll be happy to assist further and resolve this matter.
Thank you for your patience and understanding.
Best regards,
Fit4Me Team
I have been charged for a subscription…
I have been charged for a subscription that I never signed up for and the payments were taken before the month trial period was even over and I was also charged for a meal plan that I didn't even realise was attached..
They are very clever in the wording of the contract so you won't get your money back.. The App itself is not up to much and very basic...
30 January 2026
Unprompted review
Reply from Fit4Me
Hi Dolores,
Thank you for sharing your feedback. We're sorry to hear that you are dissatisfied with your experience.
To help resolve the issue, we would need more information regarding your account to verify your subscription and payments. Could you kindly provide the email address associated with your account, or any other details related to your subscription?
Once we have that, we will be able to investigate further and assist you accordingly.
We look forward to your reply.
Best regards,
Fit4Me Team
Scam alert!!
I enrolled for a fit plan, but got subscribed to a monthly foodplan without consent. I emailed twice, no response. There is no way to end the subscription in the app or website. Emailed about that too - no response. Please do not enroll - they are scammers.
Update: within minutes after posting this, I finally received an email of Fit4me:
"Upon reviewing your account, we can confirm that the food plan subscription has been successfully cancelled. However, we would like to clarify that the food plan was part of an optional offer, and you did indeed agree to the terms at the time of purchase. This is outlined clearly during the checkout process.
We understand that this may not have been as transparent as it should have been, and we truly apologize for the confusion."
As a lawyer, I can 100% confirm that this was NOT part of the plan I bought or offered as an optional offer, with which I agreed, nor was it part of any of the terms that were shared during the purchase process. Next to that, the terms state that you can easily end your subscription - also not true as it takes a review on Trustpilot to end it. I wish I had read all of the reviews before enrolling. Sad that despite all of these reviews, a company can continue to operate in this illegal way.
5 February 2026
Unprompted review
Reply from Fit4Me
Dear Nicky,
Thank you for your feedback. We take such serious allegations very seriously, and we want to assure you that Fit4Me is a legitimate and trustworthy service.
We’ve looked into your case, and we've already responded to your email with further details. We would like to clarify that no funds are ever deducted without customer consent. The food plan was an optional offer that you agreed to during the checkout process, and we have now cancelled that subscription for you.
We encourage you to review our response via email, as we’re here to help and resolve this matter fairly. We’re committed to transparency and providing the best experience possible.
Best regards,
The Fit4Me Team 🌿
Absolute scam
Absolute scam. Didn’t sign up for a monthly subscription at all amd yet somehow $60aud has been deducted from my account monthly for the last two months! don’t need your automated response (as seen on response to previous reviews ) “there must be some confusion” because there is not. It’s simply a scam. Monthly deductions for a subscription that never happened. Bizarre at how you think people wont eventually catch on.
8 February 2026
Unprompted review
Reply from Fit4Me
Dear Sazia,
Thank you for your feedback.
We would like to clarify that we are not a scam. The subscription you signed up for is automatically renewed unless cancelled, as stated clearly during the checkout process. Our system shows that your subscription has been active, which is why the payments were processed each month.
We understand this might be frustrating, but we assure you that we are committed to providing a transparent and fair service. The charges were made according to the terms that were agreed upon when you initially subscribed. If you want to cancel your subscription, you can do so at any time via our website or app.
If you need help with the cancellation process or have any further questions, feel free to contact us directly.
Kind regards,
The Fit4Me Team
I ordered the fitness part but was…
I ordered the fitness part but was charged for the fitness and healthy food part, which I did not order. I looked at the programme and due to health reasons this was not fit for purpose for me. I requested a refund for both and they refused. STAY AWAY FROM THESE PEOPLE, they charge you for things you didn’t order and put it on a subscription.
Update: you have already emailed me saying that you will not refund my money so why go on here and say that you will look into it????
7 February 2026
Unprompted review
Reply from Fit4Me
Dear Tracey,
We’re really sorry to hear about your experience, and we take these matters very seriously.
To assist you better, could you please provide the email address you used to sign up for the service or any other details that would help us locate your account?
We’d like to clarify that subscriptions and additional services are explained during the checkout process, and our system automatically renews subscriptions unless they are canceled in advance. However, we’d like to investigate this issue further and see how we can assist in resolving it for you.
Thank you for your cooperation, and we look forward to your reply.
Best regards,
The Fit4Me Team
fitme sends phony bills to purchasers
i ordered a workout print,3 months ago. I just got another charge for another, different print. clicking on links gets me nowhere. i am filing a complaint with the credit card company. this is a scam company, avoiding complaints and refunds.
7 February 2026
Unprompted review
Reply from Fit4Me
Dear Doc Henry,
We’re really sorry to hear about your experience, and we take these concerns very seriously. To help us look into this issue further, could you please provide the email address you used to sign up or any other relevant information so we can locate your account?
We want to clarify that all subscriptions and charges are explained clearly during the checkout process, and subscriptions automatically renew unless canceled in advance. However, we’d like to investigate this situation and resolve it as quickly as possible.
Thank you for your cooperation, and we look forward to hearing from you.
Best regards,
The Fit4Me Team
Scam/fraud site/app i Do NOT RECOMMEND
I found them on facebook with a promo of 9.99 usd for 1 month. I wanted to try it for 9.99, but I paid with google wallet, and they took me from my card also 39.99 usd after 2 minutes after i paid already 9.99 usd.
I sent them an email to refund that 39.99 that i didn't agree on, that was taked without my consent, and NO response from them
Fraud/scam app site...i do not recommend
6 February 2026
Unprompted review
Reply from Fit4Me
Dear Alexandra,
Thank you for reaching out. We understand how frustrating this situation must be for you, and we take such matters very seriously.
To assist you further, we would need more information to locate your account. Could you please provide the email address you used to sign up for the service, or any other relevant details so we can investigate this for you?
We’d also like to clarify that subscriptions automatically renew unless canceled before the renewal date, and this is clearly stated during the checkout process. However, we want to look into your case and resolve this issue as quickly as possible.
Thank you for your understanding, and we look forward to hearing from you.
Best regards,
The Fit4Me Team
Scam/fraud site/app i dont recommend
I found them on facebook with a promo of 9.99 usd for 1 month. I wanted to try it for 9.99, but I paid with google wallet, and they took me from my card also 39.99 usd after 2 minutes after i paid already 9.99 usd.
I sent them an email to refund that 39.99 that i didn't agree on, that was taked without my consent, and NO response from them
Fraud/scam app site...i do not recommend
6 February 2026
Unprompted review
Reply from Fit4Me
Dear Alex,
We are really sorry to hear about your experience, and we take your concerns seriously.
In order to better assist you, we need more details to identify your account. Could you kindly provide the email address you used to sign up or any other relevant information? We want to ensure we can resolve this situation for you.
Regarding the charge, we would like to clarify that subscriptions automatically renew unless canceled in advance, which is clearly communicated during checkout. However, we are happy to look into your case and see how we can assist further.
We look forward to resolving this issue for you.
Best regards,
The Fit4Me Team
FRAUD
They charged my credit card 100$ in two days, plus the fact that they had already charged me 30$ for the subscription fees. I had to cancel my credit card and submitted a fraud claim
6 February 2026
Unprompted review
Reply from Fit4Me
Dear Vickie,
We’re really sorry to hear about your experience, and we take such concerns very seriously.
In order to assist you better and resolve the issue, we would need some additional information about your account. Could you please provide us with the email address you used to sign up and any other relevant details that can help us identify your profile?
We will do everything we can to address this situation promptly.
Looking forward to hearing from you.
Best regards,
The Fit4Me Team
I stopped the subscription by e-mail…
I stopped the subscription by e-mail but was charged anyway several times for subscription fee. Asked for refund without reply from campany
2 February 2026
Unprompted review
Reply from Fit4Me
Dear Trine,
Thank you for your feedback. We’ve reviewed your account and responded to your email. Please note that deleting the app does not automatically cancel your subscription. Your subscription remained active until it was officially cancelled, which has now been done.
If you have any further questions, feel free to reach out to us directly.
Best regards,
The Fit4Me Team 🌿
This app is a complete scam
Thi This app is a complete scam. Signing up is easy, but canceling is almost impossible. Even after requesting cancellation, €38.95 is charged every single day. I can’t log in anymore, my email is not accepted, password reset doesn’t work, and support never replies. No access to the app, but nonstop charges. Stay away from Fit4Me. s app makes it extremely easy to sign up, but almost impossible to cancel. Even after sending an email requesting immediate cancellation, I received a response saying it could take longer than usual because they are “working on it.” In the meantime, a large amount is deducted every single day.
I can no longer log into the app. My email address is suddenly not accepted, and even when I request a password reset, no email ever arrives. I have contacted support multiple times through different email addresses and have received no response at all.
I have no access to the app, yet €38.95 is charged daily. This feels very misleading and exploitative. Think twice before starting anything with this app — once you’re in, you get completely drained of money.
Dear Sir or Madam, 2 februari 2026
Thank you for terminating my account.
In your email, you stated that no daily charges were made. However, charges were deducted on January 29th, 30th, and 31st, and again today, even though my account had already been cancelled and the termination was confirmed.
I therefore kindly request a refund of these charges. You should be able to verify this in my account records.
Thank you for your attention to this matter.
Kind regards
2 February 2026
Unprompted review
Reply from Fit4Me
Dear Miran,
Thank you for sharing your feedback. We understand how frustrating this experience must have been and would like to clarify a few points.
We did contact you by email under the subject
“Cancellation of subscription & stop of direct debit – Fit4Me #4_27064#”,
where we confirmed that your subscription has been cancelled. At this time, your subscription is inactive and no further charges will be made.
Regarding access issues: the login and password reset problem was not mentioned in your previous communication. If this had been reported, our support team would have assisted you promptly, as we do in such cases.
We would also like to clarify that Fit4Me does not charge users on a daily basis. All charges follow the subscription terms presented and accepted during checkout.
We encourage all users to carefully review the terms before confirming a purchase. If you still need any assistance, you are welcome to reply directly to our last email and we will be happy to help further.
Best regards,
The Fit4Me Team 🌿
Impossible to cancel
Charged my CC after I canceled long before renewal date. No response from customer service.
31 January 2026
Unprompted review
Reply from Fit4Me
Dear Ann,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to look into this as quickly as possible.
At the moment, the information in your review isn’t enough for us to identify your account. Could you please contact us directly and provide:
the email address used for your subscription?
Once we have these details, we’ll be able to review your case, confirm the cancellation status, and assist you further.
Best regards,
The Fit4Me Team 🌿
This app has truly helped me build…
This app has truly helped me build healthier habits. It adjusts everything to my lifestyle, keeps me motivated to exercise even on busy days, and the interesting workouts+ useful nutrition plan make it so easy to stick with. Game-changer for anyone short on time!!
29 January 2026
Unprompted review
Reply from Fit4Me
Dear Eric,
Thank you so much for your wonderful review! We’re delighted to hear that Fit4Me has helped you build healthier habits and stay motivated, even on busy days. It’s great to know the personalized workouts and nutrition plan are making it easier for you to stay consistent.
We truly appreciate your support and are excited to continue supporting you on your fitness journey! 💪
Best regards,
The Fit4Me Team 🌿
Reply from Fit4Me
Dear Nomsa,
Thank you for your message. We’ve sent you an email to help you with your unsubscribe request and guide you through the next steps.
Please check your inbox (and spam folder, just in case) and reply to our message so we can resolve this for you as quickly as possible.
Best regards,
The Fit4Me Team 🌿
Fit4me is after your money
Fit4me is a terrible company who make it virtually impossible to cancel the subscription. Don’t subscribe!!
30 January 2026
Unprompted review
Reply from Fit4Me
Dear Ron,
Thank you for sharing your feedback. We’re sorry to hear that this was your impression and we’d like to clarify a few things.
Subscriptions with Fit4Me can be cancelled at any time, and we provide clear, step-by-step instructions on how to do so on our website:
👉 https://support.fit4me.io/support/how-to-check-my-subscription-details-or-cancel-it
At the moment, your review does not include enough information for us to identify your account and review your specific situation. We kindly ask you to contact us directly and provide the email address used for your purchase or other relevant details, so we can look into this and assist you properly.
We’re always happy to help and would appreciate the opportunity to review your case and resolve any issues.
Best regards,
The Fit4Me Team 🌿
Fraudulent
Fraudulent
They are scammers I just realized that they double charged me and has 2 different subscriptions on there. I tried calling, I sent emails nothing
30 January 2026
Unprompted review
Reply from Fit4Me
Dear Manita,
We’re very sorry to hear about your frustration, and we understand how alarming this situation must have felt. We want to reassure you that Fit4Me is not a fraudulent service, and we take concerns like this extremely seriously.
Please check your inbox (and spam folder) for our message and reply directly so we can complete the resolution as quickly as possible.
Thank you for bringing this to our attention — we’re here to help and make this right.
Best regards,
The Fit4Me Team 🌿
Very poor customer service
Subscribed for a month and then all of a sudden another £35 came out of my account for the meal ideas that I never ordered.
Another month has come out of my account of over £80 that I did not subscribe to and no reply from their cancellation team, very poor customer service, have been waiting a week for a reply
Update
06/02 was promised a refund, 12 days later and still not received and emails now being ignored
20 January 2026
Unprompted review
Reply from Fit4Me
Dear Emma,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this situation has caused, and we understand how upsetting unexpected charges can be.
We’d like to clarify that Fit4Me subscriptions automatically renew unless cancelled, and this information is displayed on the checkout page at the time of purchase. Optional add-ons, such as the meal plan, are also presented during checkout and can be declined. That said, we regret that this may not have been clear enough and are actively working to improve transparency.
We have responded to your email and are currently reviewing your case so we can resolve it fairly. Please note that due to a high volume of requests, responses may take longer than usual — we sincerely apologize for the delay.
We kindly ask you to check your inbox (and spam folder) and reply directly to our email so we can continue assisting you and bring this matter to a proper resolution.
Best regards,
The Fit4Me Team 🌿
Unclear checkout process and unresolved refund request
Unclear checkout process and unresolved refund request
Review:
I am sharing my experience to inform other users.
I purchased the Fit4Me Workout Plan on 28 December. During the checkout process, an additional Meal Plan was charged, which I did not intentionally order. The add-on was included automatically unless actively skipped, which I found insufficiently clear.
After discovering the charge, I contacted customer support and formally requested cancellation and a refund, providing the required documentation. While the company responded, my request regarding the cancellation and refund of the Workout Plan itself has not been clearly addressed, and the refund has not been processed so far.
Customer support stated that the Meal Plan is non-refundable due to personalization, but did not explain why the cancellation of the main Workout Plan was not handled in line with my request. I recommend that potential customers carefully review the checkout screen and all add-ons before completing payment. I hope the company will resolve this matter properly.
30 January 2026
Unprompted review
Reply from Fit4Me
Dear Kamila,
Thank you for sharing your experience, and we’re sorry for any confusion or frustration caused. We understand how important clarity is, especially when it comes to checkout and refunds.
We’ve already responded to your email and have worked to address the issue in a fair manner. Please kindly check your inbox for our reply, where we have explained the next steps and resolution.
We appreciate your patience, and we hope this matter will now be resolved to your satisfaction.
Best regards,
The Fit4Me Team 🌿
I found it easy to set up
I found it easy to set up. Difficult to start with. But Ray 27 and getting used to it. I don’t know if it is worth paying for.
28 January 2026
Unprompted review
Reply from Fit4Me
Dear Suzannah,
Thank you for your feedback! We’re glad to hear that you found the setup process easy and that you’re getting used to the workouts.
We understand that it might take some time to fully get into a new routine, and we’re happy to support you every step of the way. If you ever have any questions or need assistance to make the most out of your subscription, we’re always here to help.
We hope you continue enjoying the app and see the results that make it worth it for you!
Best regards,
The Fit4Me Team 🌿
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.