Fishpond.co.nz Reviews 

5 weeks later my book has not arrived. Is Fishpond a scam? Never buying from them again!!

Having some fun with Fishpond this month. I was browsing through the secondhand books that they have on offer and I spotted what I thought was a really good deal, a recent hardback for $15 in great condition. So I placed my order and paid my money and was informed the next day that the book was in their warehouse and "would be sent in one business day."
Few days after, I got a message saying "Good news! Your book has been sent from our US department." Bit of a shock, but I thought that maybe the secondhand book was not available and Fishpond were trying to put things right. Good on them, I thought. Especially as they sent me a link to the tracking number with Aramex.
20 days later, that link has remained unchanged, asking me to "wait a few hours for the system to update."
20 days.
Fingers crossed, but it looks like I will be cancelling my order at the end of the month, and moving on to another book supplier. Shame really.

# 55181660 is the order number in case any Fishpond staff read this.
(Update 4/12/25. I never got my parcel. Thanks for nothing.)

Do not use this company if you want to receive your Book any time soon. I ordered a book around 21st July 2025 - birthday present for 2nd Sept. 1st week of August I checked progress - Fishpond had not received payment. No email to confirm still pending - nothing. Payment received 6th August. Heard nothing. 28th August checked on order - got this...'Your item was sourced from AU fulfillment centre; we haven't received it in Auck yet.' We can reorder but shipping may take 10-20 days.
I responded 'I need book - in 10days.' Nothing. 18 days later I get email - 'its on its way'...Arrived 16th Sept, 6 weeks after I paid. Too late for the birthday. NEVER ORDER FROM THIS COMPANY!!!

They stocked exactly what I was looking for at a great price.
Excellent communication and speedy delivery.

Easy booking order system. Fast delivery. Good tracking of order. Great communication. Book was superb condition and I love my book. I'm so excited to get into it. Great price. Love the website. Easy to navigate.

I wanted to purchase a book on Digital Transformation and I received a $5 discount code after I logged but it didn’t apply correctly at checkout. I contacted customer support multiple times, first person (Christopher) straight away dismissed the code and said the code is incorrect, so I share the screenshot before applying code and after applying code, to show the code applied but there was hardly any change in price. But this second person (Jiva) dismissed it and his rationale was the original price is $48.46 and code is applied. So I share the screenshot again this time with original price Christopher comes back and tells me to complete the order first and apply the code afterwards and I will get refund $5, ridiculous, After this I was constantly passed around with no resolution. It felt like no one genuinely wanted to help. Someone even lied to Eve they offered me free shipping.

Eventually, Eve stepped in and offered a generous discount to make up for the hassle, which I appreciated. However, when I tried to offer constructive feedback about the website’s user interface and user experience, she took it personally instead of seeing it as an opportunity for improvement.

Disappointed with the support process overall. Good recovery in the end, but poor communication and unwillingness to accept feedback left a bad impression on me.

Regarding shipping, it said tracked and signed but unfortunately courier signed on behalf there is no reception in the building. This is bad. What if my package was stolen?

I am not sure after this experience if fishpond will be my first choice in the future.

3 star for Eve’s effort

However, team gets 2 stars

And courier service 0 stars

Product availability, right price, prompt delivery

Delivery was looking really good but then it turned into total confusion. In the end actual delivery occurred 6 days later than Fishpond emails to me were saying.

Best price I could find, fast and safe delivery, no plastic, cheers

There was a delay because you had left part of the address out ..but nz post figured it out to get it delivered

I recently ordered a book through fishpond. It was an easy process, and the book was delivered quickly despite the fact I live rurally. I’ll be back for more.

I posted a review here a month ago hoping to get a response from fishpond NZ regarding 2 books that I ordered 3 months ago as there seems to be no other way to contact them. there online tracking system and there website email contact doesn’t work giving an error message. After posting here ,they replied and I sent them the information that they requested, through this site , but have not yet heard back. still waiting for my books and a message back with a new delivery date.. it seems that they reply on here to show that it’s legit and they trying to fix the issue , but they do nothing about it , I’m so sick of waiting for these books and I don’t understand how they have any positive reviews on here , if I could give them a minus (-)10 , I would . I can’t even get a refund . There is absolutely no way to contact them . If u like throwing away money, order from these guys !! I just want a legit way of communicating with them .. so if u happen to reply this time , please give me an email that works.

Great little cookbook

Huge stocking, reasonable pricing, accurate delivery, no-nonsense service.

Books are supplied on the door step and in good condition.

Easy to use and book was delivered in great time

It did take a while for my order to arrive but fishpond communicated well about delay. Happy with purchase

Allways good service from fishpond