fisheandlilly.com Reviews 

I ordered a pair of bedside tables along with a Scandinavian Walnut Oslo Console, Dressing Table, and Desk. Unfortunately, the dressing table arrived damaged, with dents, marks, and scratches. The quality was disappointing, especially considering the price.

I contacted customer service and requested a replacement, but the process took quite some time as they would only arrange an exchange upon collection. After waiting for the damaged one to be collected and checked, the replacement finally arrived — but once again, I was very disappointed. One of the leg screws keeps coming loose, the leg quality is poor, and overall, the item doesn’t meet expectations for something costing £280.

Dealing with customer service was slow and frustrating, and after all the delays, I decided to keep the table only because I really needed one. Otherwise, I would have returned it. I won’t be ordering from or recommending this company again.

This is a total scam. Do not order from here. They false advertise their products. They said the table we bought was 100% wood. it’s veneer.
We then checked the box it arrived in which had a product code on it. It turns out that this table is a veneer table that other vendors sell for less than half the price. These vendors have accurately described the table as veneer and the product code is identical.

It is clear that Fishe and Lilly buy the table from other vendors and add £200 onto their prices. It’s a total scam and we are now struggling to get any response.

Additionally to evidence the above, they took over a week to arrange delivery to us which was clear that they had likely bought the table from another vendor and were waiting for it to arrive so they could then send it on. WTF.

DO NOT BUY FROM HERE.

Excellent customer service from Fishe & Lilly. TV unit well packaged and great value for money. Highly recommend this excellent business.

Amazing product. The quality of the materials made it worth paying for over the cheap ones on Amazon. Very pleased.

Fishe and Lilly were great to use. Ordered 2 bedside cabinets from them, they arrived very quickly and were well packaged. Would definitely use again.

The packaging was high quality and our bedside tables arrived quickly. The tables themselves are high quality and look beautiful. There were some imperfections that take away from the appearance slightly but it is a wooden item so to be expected.

I bought a bedside table from F&L over the summer and within a couple of months I noticed the leg had cracked . I contacted them and the team were so helpful, replacing the bedside table with no questions asked and really going out of the way to help resolve the issue. I would definitely recommend. Excellent customer service.

Perfect product and delivery, exactly what we were looking for!

Gorgeous walnut bedside tables. Great value & pre assembled.

I was WOWed to be honest as the item came in a very short time, great quality, good price. Very happy.

The most beautiful walnut tables. They arrived very quickly, extremely easy to assemble. The customer service was absolutely brilliant. So pleased to have found these gems of a table and this gem of a company!

Lovely furniture items. One of the bedside tables arrived damaged unfortunately but could not fault the customer service I received from Stephen. Had the damaged item picked up within a couple of days and swapped for the replacement item. Excellent customer service and really happy with the furniture set! Would happily recommend the furniture and company.

I received excellant customer service from your advisor when I had a problem with my delivery. It was dealt with quickly and efficiently and I received my goods later the same day.

I could not ask for better service

Beautiful furniture pieces, excellent quality and so easy to assemble. Customer service also excellent, will be purchasing more furniture from Fishe and Lilly!

We struggled to find two bedside tables the right size for our bedroom, and with a nice number of drawers. These turned out to be absolutely perfect. They arrived amazingly quickly and are excellent quality.

What a lovely company to deal with. Refreshingly swift and collegiate responses from Stephen in customer service. Their furniture is lovely and so are they! Highly recommend.

Beautiful, sturdy piece of furniture! Exactly what I was after, and came really quickly after ordering!

Quality & Style. Very pleased with the gorgeous side table which arrived within days of ordering.
Highly recommend this company for value and service. 5*****

Avoid - terrible scam of a company.

Took me 3 weeks and 45 emails to chase and get a reply. They refused to speak on the phone. Phone line was most unhelpful.

First delivery I was living with my in laws - never came. Second delivery had to change address and it did come. (This was after weeks of back and forth with someone called Stephen) I tried to offer them the benefit of the doubt and give them a second chance instead of a refund.

Items arrived and quality was not good on one of the bedside tables, other one was fine - wood was scratched and chipped.

Many more messages and they refunded me and collected the items except - they incorrectly/ignorantly deducted £10 restocking fee?! Cheeky way of trying to get back at a customer who had a horrible experience. Still in email arguments about this £10. Ultimately refunded due to poor quality but would warn they are not customer centric and did nothing to try and rewrite the wrong - refund aside, discount, apology replacement etc all not offered. AVOID!

Fishe and Lilly have a seamless, easily navigable, beautifully designed website, so it was a pleasure to order their Scandinavian Walnut Oslo Bedside Table online. Their communication and delivery process was excellent, and we are delighted with our stylish new bedside table. Thank you!