Firstly, not UK based despite web address. Have had issues with misdelivery not being resolved previously, however on this occasion no issues. Shame they don't put any cushioning in the parcels too, j... See more
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Review summary
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It took a little longer than other deliveries but more importantly one of the eyes on the rod was severely bended in .. the package was also damaged and probably mishandled by couriers. Still packagin... See more
The gift I ordered arrived bruised and battered the delivery driver advised that the box was opened so he tapped it up .When we opened it to check the contents we have missing items but getting this s... See more
Ordered a Reel and Line. Much cheaper than UK Tackle companies. It took 7 days to arrive, but it came from Holland and Tracking was excellent. My query was answered quickly and pleasantly. Goods arriv... See more
3.5
Average
919 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically replies within 2 weeks
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Made my order delivery came no items in…
Made my order delivery came no items in the box just an empty box. Customer service is so hard to get hold of on the phone because of stupid opening times and email response is so slow spent nearly £100 still getting nowhere! Sent a form out for me to fill out via email that is literally impossible to fill out using a phone as well
6 May 2025
Unprompted review
Reply from Fishdeal
Hi,
We’re very sorry to hear about your experience with receiving an empty box and the difficulties contacting our customer service team. Our team did their best to handle orders accurately, and we sincerely regret the frustration caused by this situation. We take feedback like this seriously and are reviewing both our order fulfillment and customer support processes to make them clearer and more accessible for all customers, including mobile users.
Kind regards,
Team Fishdeal
Brilliant to buy from
Easy to order - fast delivery- great price and customer service very helpful . 100% recommend
1 April 2025
Unprompted review
A fast and pleasant transaction and…
A fast and pleasant transaction and fast delivery
8 April 2025
Unprompted review
Ultimate deluxe green fishing chair
First time ordering from company great service and keeping me updated . The tracking information was really good as it came from the Hague in Netherlands. Bank holiday here delayed delivery .but overall very pleased with the chair I ordered from.the ultimate range . Great quality and lightweight considering it size . Extremely comfortable and supports back. Neck with it's high back . Reclining adjustment adds to comfort . Very happy with my purchase looking forward to using it .
15 April 2025
Unprompted review
Great selection of gear at hard-to-beat…
Great selection of gear at hard-to-beat prices. The delivery time was a little disappointing as it took 10 days. However, I am pleased and will shop again with Fishdeal.
22 April 2025
Unprompted review
Great company always helpful had a lot…
Great company always helpful had a lot from them over the years yes sometimes there can be item issues but this is business and they always handle it great manna.
1 April 2025
Unprompted review
Can't fault
For saying there not in the uk. They are alot better than most UK shops. Easy to connect. Reply within a day. Unlike some UK companies
24 March 2025
Unprompted review
Very pleased great value
2 April 2025
Unprompted review
Not fishdeals fault
Not fishdeals fault but had a problem with the delivery company in the UK, they lost my package!
Contacted fishdeal and their communication was first class and even offered me a refund on the product as it was no longer in stock.
After a prolonged period and heart in mouth moments, the package was found and delivered the next morning. All’s well that ends well. Will use again and I recommend this company.
1 April 2025
Unprompted review
Brilliant
Item required was competively priced,
Arrived, given its despatch address quite quickly and arived very quickly and in excellent condition.
17 March 2025
Unprompted review
My first order was delayed a few days…
My first order was delayed a few days and when it arrived a part was missing.I contacted your customer service and Stephanus was great.He sent me a full new product.
Besides the late delivery everything was great.Items arrived in good condition
20 March 2025
Unprompted review
Easy to use website
Easy to use website, Fast delivery to Uk ,BUT not so good when it got here .
5 March 2025
Unprompted review
Bought 3 new penn reels with spare…
Bought 3 new penn reels with spare spools great price and great service as usual thanks
12 March 2025
Unprompted review
Not delivered
I ordered a float rod last month the DPD delivery driver didn't knock my door my partner was in all day on the day and she heard nothing i contacted Fish deal was told it was being re-delivered was then contacted after that to be told it was out of stock a very poor service I only gave you one star because of the refund I shan't order from you again and wouldn't recommend you to anyone else
11 February 2025
Unprompted review
Reply from Fishdeal
Hi,
We’re very sorry to hear about the issues with your float rod order and the confusion with the delivery. Our team did their best to coordinate with the courier and process your order, and we sincerely regret that stock issues and delivery problems caused frustration. We take feedback like this seriously and are reviewing our processes to improve both stock management and communication with customers.
Kind regards,
Team Fishdeal
Great Service A1+++
14 February 2025
Unprompted review
Very poor delivery service.
Very poor. Order made in Jan 2025 and was sent but was returned to sender without any reason.Second try passed to DPD on 14 Feb, and still not delivered! Of course payment was taken in Jan and a month later still no sign of delivery!
Very poor.
27 February 2025
Unprompted review
Reply from Fishdeal
Hi,
We’re very sorry to hear about the delays and issues with your order. Our team did their best to ensure your order was processed and shipped promptly, but we sincerely regret that it was returned and then further delayed by the courier. Some delivery issues are unfortunately out of our hands, but we take feedback like this seriously and are reviewing our shipping processes to prevent similar situations in the future.
Kind regards,
Team Fishdeal
Good online shop
Good prices for the spinning equipment. I addad few bits to get free delivery. All arrived in reasonable time. No issues with purchase, delivery and items.
14 February 2025
Unprompted review
Just straight forward and good value
26 February 2025
Unprompted review
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