Upon initial assessment, we had First Stop create a warm roof system. The team that came to do the install worked very hard, under difficult circumstances. We were also impressed by how clean and tidy... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Harrison, was brilliant from start to finish. He was friendly, incredibly knowledgeable and we felt we were in safe hands. Having just bought the home in March, the full roof health check made us awar... See more
Company replied
The 2 x groups of installater teams, Robert Crick Teddy Carl & Lee and the other group worked professionally to install windows at Dagenham East. They arrived in time and worked non stop to finish... See more
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From the initial assessment, I found first stop to be absolutely amazing. The surveyor went through everything from, moisture readings to temperatures and showed me where I could improve and solve a... See more
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Company details
Information provided by various external sources
You’ll find we’re very different from your typical hard selling home improvement company. No hard sell tactics, ever! Straight forward pricing and a choice of high quality products that won’t overwhelm you. Making your home more valuable, beautiful and energy efficient is the purpose of our work. Whatever your home improvement dreams, our professional assessors will help you design a solution that meets your needs both aesthetically and functionally. They’ll also give you a free written estimate that describes your project in detail. We also offer a completely free property assessment and give you a detailed report on how to improve the energy efficiency of your property. Being a one-stop shop and can take care of all facets of your home improvement project, why juggle multiple contractors!
Contact info
EXCELLENT SERVICE…
Excellent service and fantastic customer care. I have had the loft insulation since September, and it is very warm, and a great investment.
Any issues or queries, the company is always available to kindly assist and that wonderful after care, makes a huge difference.
Highly recommend!
19 September 2025
Unprompted review
The gentleman was really helpful and…
The gentleman was really helpful and brilliant on he’s job he’s name is Jade Downs, service engineer
27 November 2025
Unprompted review
The 2 window installers ( Robert Crick…14
The 2 window installers ( Robert Crick and Ben Bushell) arrived at the time they gave and did a good job on fitting my 2 wiindows. They were courteous and polite throughout the installation and cleaned up all the mess afterwards.
14 November 2025
Unprompted review
The technician who made the assessment…
The technician who made the assessment was careful, polite and professional.
14 November 2025
Unprompted review
Good experience
I had Matthew attend to complete a loft check up. He explained what was working well and what wasnt. Very pleasant experience and look forward to seeing him again in the new year when my situation is better.
22 October 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Hi Carol,
Thank you for your kind words, we’re really pleased to hear you had a positive experience with Matthew. He’ll be delighted to know his visit was helpful and informative.
We truly appreciate you taking the time to share your feedback and look forward to seeing you again in the new year when the time is right.
Warm regards,
Dom@FirstStop
Roof Installation …
Installation of the insulation was excellent carried out by three hard -working guys.
Follow up visit was prompt and my mind was put at ease about any uncertainties.
Would recommend this company to anyone who is considering roof insulation.
21 October 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Hi Mrs Coates,
Thank you so much for your lovely feedback, it truly means a lot to us. I’m so pleased to hear you were happy with the installation and that our follow-up visit helped put your mind at ease.
The team will be delighted to know their hard work was appreciated. We take great pride in providing a professional, friendly service from start to finish, so your recommendation really does make all the difference.
Thanks again for choosing us, it’s been a pleasure working with you, and we’re always here if you ever need anything in the future.
Warm regards,
Dom@FirstStop
Re Test completed by Matt
Re Test completed by Matt, Results are better than we expected and now much happier knowing our home is properly insulated
17 October 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Hi Arthur,
Thank you so much for taking the time to share your feedback following the test completed by Matt. We’re absolutely delighted to hear that the results exceeded your expectations and that you’re now feeling the difference in your home’s insulation performance.
It’s always a pleasure to know that our work delivers not just technical results, but also real comfort and peace of mind for our customers. Matt and the team take great pride in their work and attention to detail, so your kind words will mean a great deal to them.
Proper insulation is one of the most effective ways to improve energy efficiency and maintain a comfortable home environment throughout the year, and we’re thrilled that you can already see and feel the benefits.
If you have any further questions, need advice on ongoing care, or would like us to review any other part of your property in the future, please don’t hesitate to get in touch. We’re always here to help and support you long after the job is complete.
Thank you once again for choosing First Stop Home Improvements. We truly appreciate your trust and are so pleased to have helped make your home warmer, more efficient, and more comfortable.
Warm regards,
Dom@FirstStop
Free Loft Assesment
Had a lovely young man round to complete a loft assessment today. Very comforting and informative, weve had bad experiences before, but he was refreshing and a credit to the business
16 October 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Hi,
Thank you so much for taking the time to share your wonderful feedback about your recent loft assessment. We’re truly delighted to hear that you had such a positive experience and that our assessor made you feel comfortable, informed, and well looked after throughout the visit.
We completely understand how important trust and professionalism are, especially after you’ve had less-than-ideal experiences in the past. It means a great deal to us that our representative helped restore your confidence, we genuinely believe that honesty, transparency, and care should come before anything else in this industry.
Our team takes great pride in offering clear advice, respectful service, and a no-pressure approach. It’s all about making sure homeowners like yourself feel reassured and fully informed every step of the way. We’ll be sure to pass your kind words on to the young man who carried out your assessment ,he’ll be thrilled to know that his efforts made such a positive impression.
If you have any follow-up questions or need further guidance about your loft or home insulation, please don’t hesitate to reach out. We’re always here to help, and it’s our absolute pleasure to serve you.
Thank you once again for choosing First Stop Home Improvements, we’re so pleased to have earned your trust and look forward to supporting you again in the future.
Warm regards,
Dom@FirstStop
Loft Assesment
Matt from First Stop came round to assess the loft at my mums house.
Fantastic free service, explained everything to the both of us and made sure we understood everything.
Thankfully all in order
13 October 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Thanks so much for the lovely review! We’re thrilled to hear Matt from First Stop delivered a fantastic free service and took the time to explain everything clearly to you and your mum. Delighted everything’s in order. If you ever need anything else—advice, a re-check, or future upgrades—we’re only a call away. Thanks again for choosing us!” Warm wishes, Dom@FirstStop
Lovely people
I was advised to remove my spray foam, due to issues in the loft and surrounding spray foam itself. All the staff and workers have been lovely, they worked tirelessly in very hot conditions couldn't be happier with the outcome.
11 October 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Thank you for sharing your experience and for trusting us with the spray-foam removal. We’re really pleased to hear the team were friendly, professional, and worked tirelessly—especially in the heat—to get everything sorted. It’s great to know you’re happy with the outcome. If you have any questions about aftercare or would like us to check anything in the loft over the coming weeks, we’re only a call away. Thanks again for choosing us! Best wishes, Dom@FirstStop
Harrison is a testament to the company
Harrison, was brilliant from start to finish. He was friendly, incredibly knowledgeable and we felt we were in safe hands. Having just bought the home in March, the full roof health check made us aware of some concerning historic moisture issues, which we wouldn’t have known about if the company hadn’t had reached out. Harrison spent the best of part 2 hours going through matters in detail, showing us problematic areas and providing the best course of action/solution and suggested the most cost effective approach possible. Very appreciative of his time and advice (and everyone I’ve dealt with to date)! Thank you Harrison! - Emma
10 October 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Hi Emma,
Thank you so much for the fantastic review, what a pleasure to read! We’re thrilled to hear Harrison looked after you so well. He’s passionate about making roof health checks clear and useful, so we’re glad his two-hour walkthrough helped uncover the historic moisture issues and map out a practical, cost-effective plan.
We really appreciate your trust, especially so soon after moving in. If you’d like us to schedule the recommended works, or if any new questions pop up as you settle in, we’re here to help.
Thanks again for choosing us,and for the shout-out to Harrison and the team! 🙌
Best wishes,
Dom@FirstStop
Insulation top and Bottom
Had im roof insulated by first stop they did a fantastic job. Upon coming back at my request to check it, they found my fiberglass was covered in mould and is being replaced. Couldn't recommend first stop enough to anyone who needs insulation, price and workmanship has been amazing.
8 October 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Thank you so much for the fantastic feedback! We’re delighted you’re happy with the insulation work and we’re really glad you asked us back to check things over. During that visit we identified mould affecting the existing fibreglass and moved quickly to arrange replacement, so your loft stays healthy and performs as it should.
Your recommendation means a lot to us. If you need anything else,aftercare advice, a future check-up, or support with ventilation,just let us know. Thanks again for choosing First Stop!
Punctual and informative
Assessor arrived on time, equipped with knowledge and all the tools he needed. Very thorough assessment and explained all the findings in a way we would understand.
7 October 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Thank you so much for your kind words and for taking the time to share your experience. It’s great to hear that our assessor arrived promptly, was well-prepared, and provided a thorough and clear explanation of the findings.
We’re delighted to know the team is upholding the standards we set as a company, your feedback helps confirm that our commitment to professionalism and customer care is being reflected in our service.
We truly appreciate your trust and support.
Kind regards,
Dom@FirstStop
Spray foam removal from loft 63 square…
Spray foam removal from loft 63 square m2. The surveyor was very helpful explaining everything clearly and also advised I get a EPC certificate to add value to my house as I don’t have one currently.
1 October 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Thank you for sharing your experience with us, we’re delighted to hear that our surveyor was helpful and provided clear, valuable advice during your spray foam removal assessment.
Spray foam insulation can indeed be an effective solution when installed strictly in accordance with the certification it upholds. Unfortunately, this isn’t always the case, which is why we’re pleased we could assist you in addressing the issue properly.
It’s also great to hear that you’re considering obtaining an EPC certificate.
We truly appreciate your feedback and are glad we could help you move forward with confidence.
Kind regards,
Dom@FirstStop
Had a vist from Robert and he is very…
Had a vist from Robert and he is very informative and would highly recommend
30 September 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Thank you so much for your kind words! We’re delighted to hear that Robert was informative and made such a great impression during his visit.
We’ll be sure to share your feedback with him and the team, it’s always rewarding to know our customers would highly recommend us.
Kind regards,
Dom@FirstStop
Good experience …
Harrison arrived promptly to inspect the work done previously in our loft space .
We were very pleased with his professional approach to his work and his level of knowledge . We were very confident with this findings
30 September 2025
Unprompted review
Reply from First Stop Home improvements Ltd
“Thank you so much for your kind feedback. We’re delighted to hear that Harrison’s professionalism and knowledge gave you confidence in the inspection. We’ll be sure to share your comments with him – it means a lot to our team to know we’re providing the level of service our customers deserve.” Warm wishes, Dom@FirstStop
Resolved and happy
Didn't have a great start, however after our new product was fitted, and Harrison came to retest our loft. Our issues have now been resolved and we have successful warm roof installed. Moisture readings have come down and we can see on thermal imaging that its working.
23 September 2025
Unprompted review
Reply from First Stop Home improvements Ltd
“We really appreciate your honest feedback. We’re glad to hear that after fitting the new product and Harrison’s follow-up testing, your issues have been fully resolved. It’s fantastic that the moisture levels have reduced and the thermal imaging shows the warm roof is working as it should. Thank you for trusting us, we’re delighted you can now enjoy the benefits of a properly insulated loft.” Best wishes, Dom@FirstStop
MY NEW WINDOWS
The gentleman who fitted my windows could not have done a better job i am more than pleased with them his name is PETER HALLIDAY GOOD WINDOWS GOOD PRICE AND BRILLIANTLY INSTALLED
21 August 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Thank you for your feedback. We’ve checked our records and unfortunately can’t find any details of work carried out for you by our team. It sounds like you may have dealt with a different company. Please do make sure to share your kind words with them directly, as Peter Halliday clearly deserves the credit for a job well done. Dom@FirstStop
Very pleased with product and installation
George surveyed our loft, was very pleasant, gave useful information and a reasonable quote for Superquilt insulation to be installed. Installers, John and Branden, were charming, quick and tidy. Worked their socks off and completed the work ahead of schedule. My only problem with this company is the fact that the Operations Co-ordinator 'phoned and asked for the balance of money owed only a few minutes after the installers had left our property! We found this to be rather unnerving as, in our experience, it is very unusual to be asked for money over the phone within minutes of the work being completed, rather than being invoiced.
7 August 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Thank you for taking the time to share your feedback. We’re delighted to hear that George, John, and Branden provided such a positive experience and completed the work to your satisfaction. We also appreciate your comments regarding the timing of the payment request. Your feedback is valuable and will be taken on board as we continually look to improve our processes. We’re pleased that, overall, you are happy with the installation and the service provided. Best wishes, Dom@FirstStop
Very professional company
Very professional company, have done a brilliant job at removing our spray foam. Workmen were very clean and tidy. Would definitely use first stop again.
7 August 2025
Unprompted review
Reply from First Stop Home improvements Ltd
Thank you so much for your kind words. We’re delighted to hear you’re happy with the spray foam removal and the professionalism of our team. Clean and tidy workmanship is something we take pride in, and it’s great to know you would choose First Stop again. Warm wishes, Dom@FirstStop
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