First Senior Group Reviews 45

First senior have made every step very easy and clear. When I questioned a few things about my agreement they took the time to explain everything and corrected my mistakes. I have spoken with them several times and they always respond with absolute professionalism and very happy to help where it’s needed. They feel more like family and absolutely brilliant.

Prompt,polite and professional.
Very good people skills when on a call with customers.
Highly recommended.
Well done!

The lady who called was very helpful and polite, and made sure I knew everything I needed to. I was very pleased with the service I received

I had a minor prang the very first day that I acquired my mobility scooter when the sun blinded me and I went into a lamp-post at 4 mph. The repair was carried out quickly and satisfactorily by the manufacturer, all paid for under my scooter insurance and with no excess. As a retired Chartered Insurer, I could not fault the claims handling process in any way: it was first-class. Thank you

Contacted by an extremely helpful and friendly agent who explained the insurance of my mobility scooter in detail and readily answered my questions.
The policy is comprehensive and has given complete reassurance.

Great company as sorted out a problem that supplying dealer had made with name and address. Nothing was too much trouble. Very polite and helpful staff member who also completed initial courtesy call.

Such an easy company to deal with staff are very professional and helpful so pleased I insured my equipment with this company thank you very much

Having a polite friendly service

Great service well explained

It helps me to get around run up and go to the shops instead of getting into the car, cause it hurts all the time in and out of the car and my husband is at work so I can go to the shops on my abilities scooter

very clear in what i was told very helpful

Handled my enquiry professionally. I was confident to take out an insurance policy for my wife’s mobility scooter, which I felt was comprehensive and very good value.

Always available and helpful I would recommend them to any one that needs information about using them

I was contacted by a charming and very helpful person who answered all my queries. I await information about your 5 star policy in due course.

Very help Full in explaining how the policy works the Gentleman sounded very professional and pleasant to talk to.

The information that is given to us are easy

The whole experience was enhanced by a very helpful assistant, who guided me through the various details he required to set up my Mobility scooter insurance.

Really happy with the information provided. Very helpful and professional service.

The agent I spoke to was polite and informative. He answered all of my question's speedily and effectively.

I found them to be understanding, caring and they listened.