First Republic Bank Reviews 14

Cathy was such a nice person when helping with my new account

John Lim, Preferred Banker, provides over the top service. He has helped me with several transactions including overseas communications. Thank you John!!!

Palm Desert, CA Branch on El Paseo has outstanding agents who are ready to help. They greet customers warmly and are very professional.
Never had a better banking experience.
janet

The best customer service of any bank in the Bay Area.

March 20, 2023,

I love First republic and I hope that that First Republic Bank survives this storm.

Our Banking experience with First Republic has been the best we have ever had. Life is not perfect, but when we have had problems we have always been able to reach out to Patricia MacDonald and her team and the problem is solved. Pat and her team are like family. They know us and we know them too. They are always there to help and over the years have done that for us seamlessly. Pat and her team have been our own George Bailey (James Stewart) in "It's a Wonderful life". Everyone should have the opportunity to have this kind of banking experience and the only way to do it is by helping First Republic survive and the only way this can happen is if people open new accounts or deposit additional money into the bank instead of taking it out. (If you stay under the FDIC limits your money should be safe and insured by the FDIC).

So...give Pat and her team a call to open your new account and you too can have your own George Bailey small town banking experience.

Thank you

Unless you know some at Corp. And have over few millions in deposits stay away from First Republic. Been a customer with First Republic for many years and have few CD'S but never really get any good service and they do not value clients or care. Will be closing all my accounts with First Republic and transfer to US bank and Chase were customers are values 100% better,

Your female staff know ur a weak lil guy bro even if they dont tell you..And crazy coughing kev that has anxiety
problems,your female staff knows your weak , you never wanted me there becuz you have a problem with my culture but i was there cuz i cud do what u cudnt do..got there 2 months after you and after the last mgr had the same problem with the last black security guy .take a look in the mirror and ask urself how ur wife really feels about you..Nuff said..

I love banking with First Republic. It's the most personalized service you can get anywhere. If you ever visit a branch a banker will sit down with you and take care of everything you need. An exceptional experience.

I have been with First Republic Bank for over 5 years staring out with a regular checking account, then a mortgage and then working with their wealth management group. Extremely pleased.

So disappointing. I'm a second-generation FRB customer. My parents had financed several properties through the bank and had all personal and Trust banking with them. I continued to keep personal and Trust business with them, but my business is less complex and they've been seriously error-prone of late. Getting help from so-called "personal bankers" has been a struggle. Low-level newbies go missing and don't reply to requests for help. They don't use OOO email for clients so you're left hanging. I'm exhausted trying to fix their latest back-office generated error and doing it without good help. I'm getting shunted from one "personal banker" to the other. It feels like "fake" private banking. Bottom line:
Feels like FRB isn't investing in keeping legacy customers. People, you can't keep my funds or my business with cookies and orchids. I need service, and help and error-free banking. I wish I could rely on you guys... lean on you, work with you. But this has been a one-way love story for too long. Sadly, I think it's time for me to move on and bank elsewhere.

Been with these guys for two decades. Best basic services & business services. Easy team. They know when I call the branch by my voice (since I call from various phones - but they do redo authorization for safety).

Highly recommend for basic banking.

Best Bank Ive ever joined. I plan on being part of the family bank forever. Super kind staff and customer service makes all the other parts of business work... Robert and Sue are very helpful at the California street location in San Francisco; is a wonderful location

I was looking into refinancing my student loans. I filled out their online information and they said I should qualify. They put me in touch with a banker, but when I tried to schedule an appointment they had nothing available. I called my local branch two times and didn't receive a call back. I finally got a call from them and while the banker was awesome it turns out that while I initially qualified they also end up looking at your liquid savings as well. While I find nothing wrong with that, I feel like it was hidden information and I feel deceived by the initial advertisement on their website.

Online banking is awful. Wouldn't recommend it for corporate banking.