First Premier Home Warranty Reviews 

We contacted First Premier Home Warranty regarding two issues which both were turned down by the person on the phone. The shower in the guest bath could not be fixed because it was a mixing valve, although being a plumbing issue, it was not covered under their policy, which we have never received a copy of. The second item being a leaking drain under the kitchen sink. This was not covered because they, under their warranty, didn’t fix leaking basket strainers.
We entered into this agreement with First Premier Home Warranty on 11/26/2024 and became effective on 12/26/2025 with an exportation of 06/26/28. This was at a cost of $1,619.05, with a $45.00 service charge.
We have had two claims, both rejected based on the reasons we didn’t have copies of.
We sent First Premier Home Warranty a email canceling this agreement and notified our credit card company regarding this.
We have not received any form of acknowledgment regarding this cancellation from this company!

company practicing scams: worst home warranty company in the United States Ever. biggest repoff company ever.

If I could give zero stars I would. I am a Real Estate broker and have personally used 2-10 and American Home Shield for both my homes. I decided to try this company and I can tell you they are the WORST in every way. I paid for 2 years up front. Every time I had them come out they had an excuse as to why they couldn't do anything.
This last time I called as my touch panel on my oven was not working properly. A tech came out that spoke no english so we used Google Translate and made it through. He said I needed a new control panel and would have First Premier ok this and then would come and replace.
I didn't hear back from anyone so I called FP and was told that they had decided to SCRAP my oven and would send me a check for $75.00. They would not replace it. I have reported them to BBB, the Attorney General, State Insurance Dept and CFPB.
DO NOT USE THIS COMPANY

Filing a claim is easy enough. But in 3 years they have denied all my claim. “Oh yes we cover that, but not the install and the install is $750” “The appliance was under warranty so it is not covered by us” and each time I have to pay the $60 service fee on top of having to pay for the repair myself. Also, I have highlighted where the policy does cover something and they still deny the claim.
I tried to cancel and they said fine but I won’t get any premium refund.

Beware! Please do not use this company. I was denied an AC claim and I've been denied a shower leak.
They also scammed a plumbing company by approving the work and then not paying.
I had to get my washer fixed and only got reimbursed $260 for a job that cost me 539.
I had a pool issue and everyone First Premier recommended for me to call for help all told me that they no longer worked with First Premier because they had been burned by the company with not receiving payment.
I have contacted them in writing and on phone to cancel my contract as 'Jake' my agent told me I could cancel any time but NO ONE has helped me with this.

If I could give 0 stars I would.
This company is a total fraud. They refused a claim for a circulator pump because it "should not have failed" as it is 3 years old. They asked for 3 years of maintenance records for a circulator pump, which is 3 years old , and requires no maintenance.
Stay away, and dispute your credit card payment if you still can.

First Premier Home Warranty: A Scam, Thieves, and Unethical Practices – Stay Far Away!

Thank you so much Josh Peters for asking me to do a review! I would love to share my experience. Continue reading below.

I cannot stress this enough—First Premier Home Warranty is a complete scam. They are unethical, manipulative, and downright dishonest. Do not, under any circumstances, waste your money on this company! They are thieves, and their business practices are disgraceful.

From the very start, they misrepresented their services. I paid hundreds of dollars for a home warranty, expecting coverage for repairs, but it turned out to be a complete joke. They rarely approve claims, and when they do, the payouts are so low that they barely cover anything. You’ll be left paying out-of-pocket for repairs that should have been covered, while they take your money year after year.

But that's not all. Their unethical practices go much further. First Premier manipulates online reviews—if you post a negative review, they will pressure you to remove it in exchange for canceling your account. And if that isn't bad enough, they post fake reviews themselves to make their business appear legitimate. This is outright deceitful and shows how little they care about their customers.

In addition to the numerous complaints and issues other consumers have raised, I have personally taken action and reported them to the Tennessee Attorney General's office for violating consumer protection laws. They have no respect for the rules, and their business practices are beyond shady.

To make matters worse, First Premier is currently facing a lawsuit from the Ohio Attorney General for deceptive business practices, and they are under investigation. This company is so far from legitimate—operating out of a house in Brooklyn, NY, with no real office or accountability. They haven’t even registered properly to do business in many states, including Tennessee, where I live.

First Premier is nothing more than a fraudulent company built on stealing from hard-working people. They will take your money, ignore your claims, and make your life miserable. They’re thieves, and their entire operation is a scam.

Don’t make the same mistake I did—stay far away from First Premier Home Warranty! They are unethical, untrustworthy, and out to rip you off. Save your money, your sanity, and report them to your local Attorney General if you've had similar issues!

Research the BBB for the lawsuit filed by the Ohio Attorney General's Office.

Stay away from this company, they don't provide service, they only collect the premium. :

1- I submitted two service requests, and I received nothing
2- Customer service is useless, and they always tell you are not covered
3- Since customer service can not help you, they will transfer you to someone who supposedly can help you
4- Regardless if you want to discuss your policy, or cancel your policy, or another complain, they will transfer you to one person, Todd
5- This Todd, is a big liar, depends on what you need, he will give you a proper lie
6- When I finally received a cancellation form, it was just an image file with so many conditions to prevent you from any complain about the company
7- Note that there is no option to create an account online, they kept telling me an account will be created for me at the end of the month

I hope they will have an issue with some lawyer that will be able to get them to court.

They are a fraud company they deny the homeowners claim even though the claim falls within the terms you agreed upon and they do not pay their contractors.

This is literally the worst warranty company in the world. Sometimes when I call from my primary phone number no one ever answers or it rings for 10 minutes plus. But when I've tested calling from another number at the same time and that number they answer immediately. The staff is unprofessional and when you ask for a manager they never are able to provide anyone. When they call you they call from auto dialers so it shows up as SPAM and you don't answer. They lied and ripped me off out of additional money on a service charge and then when I called to cancel, after telling me I had to email someone in order to do so, they sent an outrageous cancellation charge and when I called told me "I should be thankful i'm getting any money back." In addition they took over 2 months to pay me out for my claim and they hired a service rep they didn't want to pay when he arrived, and then when I paid, they refused to reimburse me for the full amount. I encourage everyone to file as many claims with your state licensing boards, the new york attorney general since thats where they are based at and the better business bureau. Do NOT, I repeat Do NOT sign up to use their service.

Please see BBB complaint below… stay away! We have worked with much better home warranty companies in the past

We have been paying this company monthly for a home warranty to cover all major appliances. We purchased our home and the warranty two years ago, and the property was originally built in 2011. Recently, we filed a claim for our oven. A technician assessed the appliance and determined that it needed to be replaced, as it could not be repaired.

In response to our claim, the company offered a “cash in lieu of repair” payout of only $75. In what part of the country in 2025 can an oven be replaced for $75? Initially, I assumed this was a mistake, so I contacted customer service and spoke with a supervisor. However, I was informed that this is indeed their policy.

I am demanding a full refund for the premiums we have paid, as the company is not providing the coverage it advertises. Furthermore, when I requested to cancel our policy, I was told that we could not do so unless we signed a form accepting the $75 payout. We are not accepting this offer, as it does nothing to resolve the issue.

This company is running a deceptive business, collecting monthly payments with no intention of covering legitimate repairs or replacements. There are far better home warranty providers available, and I urge consumers to stay away and beware of their practices.

I gave first premier one star because I had two to write a review. Everything that I’ve done for them I have I have not gotten paid in two of the customers that I worked for. They didn’t even get their money from them neither to help after they paid their warranties in three years in advance. This is a scam a big scam first premier premier in anything to help of your clients or your contractors any contractor read this thinking about doing work for first premier walk away save your time. Save your money and save the stress.

This is by far the worst company I have ever been privilege to have to work with. I have had a case with the BBB for almost 10 months while these guys do the run around. This is all over a simple pipeline under my house, that I was told would be approved to fix. When the plumber came to the house the companies under writer stated that they would only cover a snake. I ended up paying almost 300 dollars for a quick fix. This company is a scam.

Total scam! Beware! This company is a fraud company. I have a claim from 23rd November, 2024, still did not get the cash offer i signed to accept. Basically, it pays back very little money of the actual repair cost if you are lucky. That also you have to wait months and months. Instead you can shop your repair options or may be purchasing the whole appliance would be better option. This company made me suffer everyway.

So created the claim for refrigerator issue on 23rd Nov 2024. Now the repair man came the one they selected. I was supposed to pay copay of $45 as per VIP program I enrolled on for $2500 paid upfront. But now this company asked me to pay $85 copay. Okay, paid that. Now repair man game an estimate of $488 to fix the refrigerator. Contacted First Premier Home Warranty many times but finally on 9th Dec 2024, they sent me a cash in lie of claim form which is the only option they gave me that also for $220 which I am still waiting to get in the mid Feb 2025.

The sales person described the warranty that I would have $15000 to spend anyway needed when there is a problem. I asked specifically about a few problems that could happen like a hot water heater going out. I was told the $15k would cover . I asked about freon for ac and again 100% the $15k covers....but when asked to see the policy I was told I would get a copy with first payment made. Well on January 21 they took the money out of my account and I received a copy in my email. Well, what did I read? A $500 cap on a hot water heater, which is no is nowhere close of what is needed. Then on freon they cover $10 a pound! Freon can cost up to $50 a pound! But that $15k coverage is a total lie. That very day i requested a refund and cancellation. They r refusing saying I need to pay a cancellation fee! To date they still haven't acknowledged my cancellation without their fee!. There r laws of 3 day right of decision. But this company just want to take u for money. They even threatened to put a lien on my house!! STAY AWAY!!!!! DECEPTIVE PRACTICES......SCAMMERS!!!!

This is a scam company if you call them a company. Do not believe the five stars rates read them there all the same with the same word structure. I purchased a contract and I need a repair, it took them 2 months to get a appliance guy the kept sending plumbers. Then wouldn't repair my stove sent me 75 dollars 2 months later. I called and tried to talk to them this guy told me 75 IS ALL YOU GET YOUE SHIT IS GARBAGE TAKE IT TO THE DUMP there fraudulent. Rude and incompetent..... BEWARE and I filed a with the bbb, they said they don't care bbb won't do anything..

Absolutely horrible customer service.
I had my HVAC heart pump go out. They tried to get a plumber out.
I ended up passing out of pocket to another company to fix it. When trying to get a response on submitting my invoice for reimbursement, it has been 3 days and I'm still fighting to get a simple document do i can sign it and send it back for them to reimburse me. Horrific service.

Do not believe these reviews this is a scam! I purchased a Platinum plan to cover my beautiful double ovens. Mr. Albert Sayegh the owner of this from Brooklyn, NY, is now trying to offer me 100.00, to close my claim he is a real thief and I don't think Mr. ALBERT SAYETH OF BROOKLYN NEW YORK REALLY THINKS I AM GOING TO TAKE 100.00 TO CLOSE MY ACCOUT ON MY BEAUTIFUL STAINLESS STEET DOUBLE OVEN

I have had them for over 2 years. I have been trying to cancel them for over 6 months. You make a claim, and it takes almost a week for someone to come out and NOT repair the problem but diagnose it, then they leave, and it takes over a week again to see if a claim is approved or not ( and I am talking about for a plumbing stoppage). THIS IS RIDICULOUS.

I just switched over this year to First Premier Home Warranty and I am so happy that we did. The prior company made it very difficult to process claims, which was not the case with First Premier. Thank you!