First Premier Home Warranty Reviews 

She was one of the greatest customers I have had from First Premier. She should get raise and become a manager who can train other how to take care customers. Thank you so much

There was a good website, easy to follow. Contact name supplied to help and answer questions.

This is a reply back to the reply received from First Premier Home Warranty for my review......Thank You for your response....I wrote the review on pure facts....as I told you, your team especially"Todd P" .... Everything I wrote....was repeats of hundreds of 1 star reviews on "YOUR" website....which was my documentation backup. Just Google Reviews for FPHW...after 8 months of requests, we wrote the GA Insurance and Fire Safety Commissioner and FINALLY got the check you withheld since May 27, 2026.....Expect the worst from this company.....get a real Home Warranty, not a scam....To All that is fed up with this company....here's a tip.....write letters to BBB, Consumers Affairs, Attorney General AND Insurance and Fire Safety Commissioner....YOU will get results

I have been with First Premier Home Warranty for a couple of years. Today I called about an incident with my garage door opener that could not be fixed. I was waiting to receive an email with the form that I had to fill out and get back to the company. I happened to talk to Michael Butler. He was a very patient and kind fellow who patiently helped me receive, and sign, and even email back to them the form that I needed to be returned to them. He helped me so that the form could go to billing to be paid. Mr. Butler was a life saver and helped me greatly and saved me days in the process. If you call and Mr. Butler is working, I am sure that he will be just as helpful to you. First Premier Home Warranty is lucky to have such a representative answering their calls. I give him the 5 star rating. Thank you very much Mr. Butler. Beverly

Great to work with

Easy to work with

Jordan was kind, empathetic, and genuinely cared about helping me. She took the time to explain everything clearly, followed up with me, and made sure I knew exactly what was going on, even on a Sunday. This is what real customer service looks like.

I felt pressured to enroll. I wanted to review the company further before enrolling. Isaac assured me I could review and cancel if I wanted. We I called back to cancel her was rude and still insisted I wait

You were courteous, not pushy, & polite. Very helpful & knowledgeable.

This was the second time I called to get a hard copy of my contact.

The very worst company. Disrespectful, Unprofessional on the phone. Stated my Hot water heater was cover but not it is not. Will only cover heating element. I want my purchase price returned. I have put in 2 claims with no resolve. Is this company a SCAM??

My hot water heater went out 10 days ago they finally sent someone yesterday stating that the hot water heater was bad. They sent another company to say the same thing! Today they declined to pay a dime! I had to pay $60 each visit! I paid extra to cover the hot water heater for them to say we only cover the elements! I have warranty on mine and my son’s home over $1,700a year. If you Vance it is $75 each home! I was told they needed to renew and I said until I find out what they do I see what they cover. Soon as I got off the phone they charged me and my payment wasn’t due until the 19th and this was on the 1st! And they declined the hot water!

No one answers the phone but Holly after 6 attempts.I was asked to call back the following day at 830 AM by Kim but they open at 9 AM. Seller bought the policy for buyer and there is a 30 day waiting period I wasn't aware of just shy of 6 days. No local repairman in my area.

Do not trust the 5-star ratings here. First Premier Home Warranty (FPHW) is under investigation for systematic review manipulation. They bribe new customers with 'free electronics coverage' or 'roof leak protection' just to post a positive review before ever using the service (Watch out for emails from 'Josh' offering these bribes).

I am currently working with Google’s Fraud and Content Integrity teams to report and remove these incentivized fake reviews.

My actual experience (Claim TN-0012866):

The Bait & Switch: They took my $60 service fee, then offered a 'settlement' of $125 for a $700 dishwasher repair.

The Renewal Trap: They stalled my claim until 48 hours before my Dec 19th renewal to force me into paying for another month.

The Harassment: They ignored my written demands and tried to force me into a phone call to charge me a $75 cancellation fee.

Status: Formal cases are active with the Better Business Bureau (Case #24223460) and the Washington State Attorney General. I have replaced my credit card to stop their unauthorized charges. Avoid this company at all costs—they are professional scammers hiding behind bought reviews.

On 2/18/2025 was sent a tech out to work on washing machine, he could not speak English. He had to use his cell phone to communicate with me, i had to read what was on the phone and type my answer back. He did not have a company vehicle, just a plane car. Had to pay him $65.70 for service call. When he left, I phoned First Premier about this. At that time, they told me they would give me a check of $125.00 to use anyone.
I filled out paperwork and emailed back the same day. All I got the last 9 months is the runaround, check in mail, check lost, need to wait 30 days to get another check on and on. Sent 6 emails and phoned them 9 times over 9 MONTHS.
Went to the BBB, and all they did was lie to them all the time, case was closed. It cost me over $200.00 to get my washer fixed and the policy thru First Premier Home Warranty was worth nothing. Stay away from them.

This is not a Home Warranty company. This is a home scam company. I made the the mistake of purchasing a multi-year warranty for a better discounted rate. This company has yet to pay for any claim that I have sent them. They ALWAYS find a reason for denying the claim or are only willing to pay the smallest fraction toward the actual repair price. Here is what you will have to do to submit a claim (that will not get paid, trust me). You either have to email them or call them and they probably won't answer. Then after a few days they might send you the name of a vendor to do the work. The vendor will not contact you so you will have to call them. They probably will say they don't come to your area so then you will have to contact First Premier for another vendor and start the process all over again. If you get lucky and the vendor will come to your place, you pay them your deductible and then the vendor has to email a bid to First Premier. They will take days to review it and will likely say they never received it. If First Premiere agrees to pay (only a fraction of the price), you have to call the vendor back out to do the actual work. By this time 3 weeks gas gone by. Don't even consider doing business with First Premier. They need to be arrested and jailed and required to return all premiums!

If I could give 0 stars I would. Claims are delayed and payments are shortened. I'm always on hold for long periods of time, and then the call gets dropped. I'll call back and get stall tactics such as , "that department is not available", "someone will call you back", etc. Many excuses. The latest is my check was shortened because they claim I did not send in the receipt, which I did when I filed it. Nowhere does it say you have to resend the receipt. Another excuse! So I told them I want to cancel my policy and now am told there will be cancel fees, all monies paid must be returned. This is not accurate as to what I was told upon buying my policy. I was told "early cancel anytime with no penalties".
This company is slow pay, doesn't allow claims, won't pay, stalls, won't return calls and anything else you can think of. Run away and do not buy from them!

I cancel my first premier home warranty back either December 2024 or January 2025. Why did I get a text on November 10,2025 saying that my payment is pasted due. So I called them and ask them how much do I owe he said $45 I said REALLY! My account has been closed since December or January so how could I owe you $45. This company is a scam. Why are they still open taking peoples money!! THE BBB NEEDS TO DO SOMETHING ABOUT THIS COMPANY ASAP!! RUN IF THEY CALL YOU! IF THEY REFUSE TO GIVE YOUR MONEY BACK CALL YOUR BANK SO THEY CAN PUT IN A CLAIM AND INVESTIGATE!! I BET YOU WILL GET YOUR MONEY BACK!!